What a disaster. I ordered through the app today. I’m going a cross country move so my funds are limited and I figured I’d order a few cheap pizzas, and they’d last me a few days and I wouldn’t have to cook. Jokes on me. Apparently they use Door Dash to deliver even if you order directly from their own app. I got a call from a door dash driver saying he was at the store and that they had already given my order out. I asked what I should do and of course the door dash driver didn’t know so he handed the phone to the little Caesar’s employee. That employee basically said they gave the order to the wrong driver by mistake. I asked how we rectify this and they said they didn’t know. I asked if they could remake it and send it with this driver and they said no stating that they can’t remake orders placed through their own app (huh?). They said their app was outsourced and completely separate from them and that I would have to call the app‘s customer support.
They were completely unwilling to assist me in any way even though THEY were the ones that handed the order to the wrong driver, not the app.
So I call the app support. They put me on hold to call the driver and then the store. I was on hold for like 30 minutes when they came back and basically said ”Good news, we‘ve been able to prove you aren’t lying and so we can graciously refund you but it’ll take 10-12 BUSINESS DAYS.“
I of course explained that doesn’t really help me and it’s an awfully long time to get my money back when I’ve had to do all this legwork for something their company made an error on. I explained I either needed the food or my money back more quickly than that but they refused. I asked for a supervisor. They put me on hold for a long time again and then just told me they couldn’t transfer the call, they’d have to have a supervisor call me back. It took about 10 minutes for that to happen just for a supervisor to ask me what happened all over again. Again they checked the order and went through all of the notes AFTER I explained for a second time and then just said they can’t do anything to speed the refund up, they’d can’t have the store make the order again, and they’re not authorized to do anything else.
I have no food, and won’t have my money back until I’ve already left the state. Completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Anonymous Individual
Me and a friend went here for pizza after stopping at BAM (Books A Million) and we ordered a large cheese pizza and buffalo chicken wings with blue cheese... We were already on the road when my friend was getting into the food and realized that we received was a medium pepperoni pizza and buffalo wings with ranch...
I'm not going there again... I'd advise against getting food from here
Parking: Plenty of parking space if you are foolish enough to buy your food here
Atmosphere: 1
Food: 2
Service: 1
Mikayla Anglade
Always closing earlier. Supposed to be opened till 8pm Sunday doors were locked already by 7:40
Kaycee Parent
Saw a coupon on FB for a 2 topping pizza deal. Placed my order online at 1:10 to pickup at 1:30-1:35. I showed up at 1:25. Pizza wasn't even in the oven yet. Didn't go into the oven until 1:35. Ended up sitting and listening to the phone ring multiple times and the workers never answered it, saying things like "nobodies home" or other comments. Also heard of several order mistakes that needed to be amended while I was sitting there. I finally get my pizza at 1:48 and I am happy to finally be leaving. I drive home, open the box and guess what, it's not what I ordered. I ordered bacon mushroom stuffed crust pizza, I got ham, mushroom and extra cheese pizza. Funny enough, I got a pizza they had already remade for a different order they had messed up(I heard all their conversations. This is how I knew). So sorry you didn't get your pizza even after all that, but neither did I. My wife won't eat ham so the pizza was useless to solving her hunger. It was a terrible series of events that ultimately had no positive sides to it.
Atmosphere: 2
Food: 2
Service: 1
Kelly Badger
Tony, whom I assume to be the “manager”, should be fired. I ordered, picked up my food from the portal, get home and the order was wrong. I call, Tony offers me a credit for a portion of the food, I decline and ask for my food to be remade and make the 10 minute drive back. Tony gives me my new food, check it in the car and it is the exact same WRONG order they made the first time. So now I go back in and Tony is in the back and doesn’t want to come talk to me again (probably eating the food I just returned), so another lady proceeds to help me and has to completely remake my order correctly. I am appreciative of her help, but the fact that Tony could not come back up front or ensure that my order was remade correctly the first time tells me he should not have any position at this establishment.
Atmosphere: 1
Food: 1
Service: 1
xd_ _Iceyy
It never fails every time I come to this little Caesars and I get a pizza. I have to open it before I leave because I can’t even count how many times I have gone home opened up the pizza and it was uneditable because it was so burnt. So tonight I ordered a pizza surprise surprise it was burnt. Had to have them remake it and listen to the manager and the girl in the front talk shit in the back because apparently they thought it was edible when The damn pizza was Burnt. So they re-made it she goes and gives me the pizza not without saying a wise remark.(Mind you this is an older woman that should know better and know how to act) says you should like this one like as if I was just being picky. And I wasn’t it wasn’t edible. It was so burnt and it’s always like that. Tonight was no different. It is horrible service every time I go the only good thing is the pizza is so cheap but you get what you pay for I only go here like once maybe twice a year when I Want pizza and don’t have $ 50 to spend on a pizza somewhere else. I think the employees figure that the pizza is so cheap so they don’t have to have manners or be respectful or make it the right way because it’s only eight dollars. Not to mention, I’ve never seen anybody wear a glove Handling the food. The place is always dirty but like I said you get what you paid for an eight dollar pizza with a dollar employee and an eight dollar Waiting area. unbelievable
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Meat Pizza
Vince Gayhardt
Such a ridiculous wait. Every time I go into get their breadsticks I’m waiting 5 minutes long for someone to come to the front to take my order. Now this experience tonight was totally unacceptable. I go in to grab a bag of breadsticks. Two people only working in the back on other people’s orders unhappily waiting like I am for either someone to come up front or get their food. I get my breadsticks and they’re shorter than what I remember looking at. Open up the bag, they sold me breadsticks that were stale and tasted like drywall. My advice to anyone that orders here, check your food before leaving the restaurant… Lesson’s learned and totally unacceptable!
Atmosphere: 2
Food: 1
Service: 1
camkime21
Great little fast on the go pizza. For a great cost ...don't forget your zap packs
I don't want to sell me a pizza, they told me that the service was only for online orders.
Atmosphere: 1
Food: 1
Service: 1
Candace McMullen
Don’t order from here!! We ordered pizzas and cheese bread at 7pm and waited over an hour and a half and it was never delivered. The delivery driver tried to pick up the food at 8:30 but they had already closed 30 min before closing time and we called Little Caesars corporate # and she told me it was because we use the little Caesar’s app to order so it was our fault lol and we have to wait 10-12 days for a refund
Don’t order from here!! We ordered pizzas and cheese bread at 7pm and waited over an hour and a half and it was never delivered. The delivery driver tried to pick up the food at 8:30 but they had already closed 30 min before closing time and we called Little Caesars corporate # and she told me it was because we use the little Caesar’s app to order so it was our fault lol and we have to wait 10-12 days for a refund
Atmosphere: 1
Food: 1
Service: 1
Brett Richardson
Absolutely HORRIBLE customer service!!! DO NOT do business with this store!!!
I drove 20 minutes out of my way as Im travelling out of state on business just to get Little Caesars. I tried calling from 8pm-8:30pm (closes at 9pm) and no one picked up. I show up at 8:30p, still open, walk in, still rining on my end and see that they put the phone off the hook. Asked why, and said they were closing and didn't want to take any orders.
He ended up taking my order (Hot-N-Rady Pizza and Crazy Bread) and said about 10 minutes. Went to car, came back in 10 mins (8:40p) and Door was already locked and had to bang on door for them to let me in as they were in the back.
They let me in, handed me the bread and tried ushering me back out. I asked for my pizza. He said 'What pizza?' I about exploded. He said that all he heard was Hot-N-Ready and only did the bread. And basically told me they are now closed and can't do anything. Again...It's 8:45 at this point and they CLOSE AT 9PM!!! And I didn't even get my full order. Kept telling me he's closed and kicked me out locking the door behind me.
So now I will need to call the credit card company to dispute the charges as this business is just flat out incompetent and all they cared about was closing early and leaving!
Kid-friendliness: This place is NOT kid friendly! Staff is horrible and rude. Do not bring them in.
Atmosphere: 1
Food: 2
Service: 1
Ilya
The food is absolute worst, i would rather order domino's then eat this garbage, i ordered pretzel stuffed crust pizza and they made a completely different pizza with no parmesan and tons and tons of salt, i am so done, it was impossible to eat it and i threw it away.
Atmosphere: 3
Food: 1
Service: 3
Crystle S.
The food here just isn't quality. I've been back a few times as I thought maybe it was just an off day - nope. 3rd time - the norms: getting cold pizza, hard bread/cheesy bread, and I'm lucky if I get crazy bread that has any rise to it and doesn't take horrible.
Atmosphere: 3
Food: 2
Service: 4
Vincent
The food is absolute worst, i would rather order domino's then eat this garbage, i ordered pretzel stuffed crust pizza and they made a completely different pizza with no parmesan and tons and tons of salt, i am so done, it was impossible to eat it and i threw it away.
What a disaster. I ordered through the app today. I’m going a cross country move so my funds are limited and I figured I’d order a few cheap pizzas, and they’d last me a few days and I wouldn’t have to cook. Jokes on me. Apparently they use Door Dash to deliver even if you order directly from their own app. I got a call from a door dash driver saying he was at the store and that they had already given my order out. I asked what I should do and of course the door dash driver didn’t know so he handed the phone to the little Caesar’s employee. That employee basically said they gave the order to the wrong driver by mistake. I asked how we rectify this and they said they didn’t know. I asked if they could remake it and send it with this driver and they said no stating that they can’t remake orders placed through their own app (huh?). They said their app was outsourced and completely separate from them and that I would have to call the app‘s customer support.
They were completely unwilling to assist me in any way even though THEY were the ones that handed the order to the wrong driver, not the app.
So I call the app support. They put me on hold to call the driver and then the store. I was on hold for like 30 minutes when they came back and basically said ”Good news, we‘ve been able to prove you aren’t lying and so we can graciously refund you but it’ll take 10-12 BUSINESS DAYS.“
I of course explained that doesn’t really help me and it’s an awfully long time to get my money back when I’ve had to do all this legwork for something their company made an error on. I explained I either needed the food or my money back more quickly than that but they refused. I asked for a supervisor. They put me on hold for a long time again and then just told me they couldn’t transfer the call, they’d have to have a supervisor call me back. It took about 10 minutes for that to happen just for a supervisor to ask me what happened all over again. Again they checked the order and went through all of the notes AFTER I explained for a second time and then just said they can’t do anything to speed the refund up, they’d can’t have the store make the order again, and they’re not authorized to do anything else.
I have no food, and won’t have my money back until I’ve already left the state. Completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Me and a friend went here for pizza after stopping at BAM (Books A Million) and we ordered a large cheese pizza and buffalo chicken wings with blue cheese... We were already on the road when my friend was getting into the food and realized that we received was a medium pepperoni pizza and buffalo wings with ranch...
I'm not going there again... I'd advise against getting food from here
Parking: Plenty of parking space if you are foolish enough to buy your food here
Atmosphere: 1
Food: 2
Service: 1
Always closing earlier. Supposed to be opened till 8pm Sunday doors were locked already by 7:40
Saw a coupon on FB for a 2 topping pizza deal. Placed my order online at 1:10 to pickup at 1:30-1:35. I showed up at 1:25. Pizza wasn't even in the oven yet. Didn't go into the oven until 1:35. Ended up sitting and listening to the phone ring multiple times and the workers never answered it, saying things like "nobodies home" or other comments. Also heard of several order mistakes that needed to be amended while I was sitting there. I finally get my pizza at 1:48 and I am happy to finally be leaving. I drive home, open the box and guess what, it's not what I ordered. I ordered bacon mushroom stuffed crust pizza, I got ham, mushroom and extra cheese pizza. Funny enough, I got a pizza they had already remade for a different order they had messed up(I heard all their conversations. This is how I knew). So sorry you didn't get your pizza even after all that, but neither did I. My wife won't eat ham so the pizza was useless to solving her hunger. It was a terrible series of events that ultimately had no positive sides to it.
Atmosphere: 2
Food: 2
Service: 1
Tony, whom I assume to be the “manager”, should be fired. I ordered, picked up my food from the portal, get home and the order was wrong. I call, Tony offers me a credit for a portion of the food, I decline and ask for my food to be remade and make the 10 minute drive back. Tony gives me my new food, check it in the car and it is the exact same WRONG order they made the first time. So now I go back in and Tony is in the back and doesn’t want to come talk to me again (probably eating the food I just returned), so another lady proceeds to help me and has to completely remake my order correctly. I am appreciative of her help, but the fact that Tony could not come back up front or ensure that my order was remade correctly the first time tells me he should not have any position at this establishment.
Atmosphere: 1
Food: 1
Service: 1
It never fails every time I come to this little Caesars and I get a pizza. I have to open it before I leave because I can’t even count how many times I have gone home opened up the pizza and it was uneditable because it was so burnt. So tonight I ordered a pizza surprise surprise it was burnt. Had to have them remake it and listen to the manager and the girl in the front talk shit in the back because apparently they thought it was edible when The damn pizza was Burnt. So they re-made it she goes and gives me the pizza not without saying a wise remark.(Mind you this is an older woman that should know better and know how to act) says you should like this one like as if I was just being picky. And I wasn’t it wasn’t edible. It was so burnt and it’s always like that. Tonight was no different. It is horrible service every time I go the only good thing is the pizza is so cheap but you get what you pay for I only go here like once maybe twice a year when I Want pizza and don’t have $ 50 to spend on a pizza somewhere else. I think the employees figure that the pizza is so cheap so they don’t have to have manners or be respectful or make it the right way because it’s only eight dollars. Not to mention, I’ve never seen anybody wear a glove Handling the food. The place is always dirty but like I said you get what you paid for an eight dollar pizza with a dollar employee and an eight dollar Waiting area. unbelievable
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Meat Pizza
Such a ridiculous wait. Every time I go into get their breadsticks I’m waiting 5 minutes long for someone to come to the front to take my order. Now this experience tonight was totally unacceptable. I go in to grab a bag of breadsticks. Two people only working in the back on other people’s orders unhappily waiting like I am for either someone to come up front or get their food. I get my breadsticks and they’re shorter than what I remember looking at. Open up the bag, they sold me breadsticks that were stale and tasted like drywall. My advice to anyone that orders here, check your food before leaving the restaurant… Lesson’s learned and totally unacceptable!
Atmosphere: 2
Food: 1
Service: 1
Great little fast on the go pizza. For a great cost ...don't forget your zap packs
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cheese Pizza, Crazy Bread, Cheese Sticks
I don't want to sell me a pizza, they told me that the service was only for online orders.
Atmosphere: 1
Food: 1
Service: 1
Don’t order from here!! We ordered pizzas and cheese bread at 7pm and waited over an hour and a half and it was never delivered. The delivery driver tried to pick up the food at 8:30 but they had already closed 30 min before closing time and we called Little Caesars corporate # and she told me it was because we use the little Caesar’s app to order so it was our fault lol and we have to wait 10-12 days for a refund
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Don’t order from here!! We ordered pizzas and cheese bread at 7pm and waited over an hour and a half and it was never delivered. The delivery driver tried to pick up the food at 8:30 but they had already closed 30 min before closing time and we called Little Caesars corporate # and she told me it was because we use the little Caesar’s app to order so it was our fault lol and we have to wait 10-12 days for a refund
Atmosphere: 1
Food: 1
Service: 1
Absolutely HORRIBLE customer service!!! DO NOT do business with this store!!!
I drove 20 minutes out of my way as Im travelling out of state on business just to get Little Caesars. I tried calling from 8pm-8:30pm (closes at 9pm) and no one picked up. I show up at 8:30p, still open, walk in, still rining on my end and see that they put the phone off the hook. Asked why, and said they were closing and didn't want to take any orders.
He ended up taking my order (Hot-N-Rady Pizza and Crazy Bread) and said about 10 minutes. Went to car, came back in 10 mins (8:40p) and Door was already locked and had to bang on door for them to let me in as they were in the back.
They let me in, handed me the bread and tried ushering me back out. I asked for my pizza. He said 'What pizza?' I about exploded. He said that all he heard was Hot-N-Ready and only did the bread. And basically told me they are now closed and can't do anything. Again...It's 8:45 at this point and they CLOSE AT 9PM!!! And I didn't even get my full order. Kept telling me he's closed and kicked me out locking the door behind me.
So now I will need to call the credit card company to dispute the charges as this business is just flat out incompetent and all they cared about was closing early and leaving!
Kid-friendliness: This place is NOT kid friendly! Staff is horrible and rude. Do not bring them in.
Atmosphere: 1
Food: 2
Service: 1
The food is absolute worst, i would rather order domino's then eat this garbage, i ordered pretzel stuffed crust pizza and they made a completely different pizza with no parmesan and tons and tons of salt, i am so done, it was impossible to eat it and i threw it away.
Atmosphere: 3
Food: 1
Service: 3
The food here just isn't quality. I've been back a few times as I thought maybe it was just an off day - nope. 3rd time - the norms: getting cold pizza, hard bread/cheesy bread, and I'm lucky if I get crazy bread that has any rise to it and doesn't take horrible.
Atmosphere: 3
Food: 2
Service: 4
The food is absolute worst, i would rather order domino's then eat this garbage, i ordered pretzel stuffed crust pizza and they made a completely different pizza with no parmesan and tons and tons of salt, i am so done, it was impossible to eat it and i threw it away.
Atmosphere: 3
Food: 1
Service: 3
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