I wish I could give 0 stars. Some months back I called the store and asked if their waffle bowls were gluten free. The female employee on the phone didn’t know, so she rightfully asks the male MANAGER. Without hesitation, the MANAGER says “yup gluten free!” Okay… didn’t seem legit….flash forward to today… I decide to branch out and order another flavor. Before doing so, I called to see which flavors were gluten free. The female employee, whom I wish I could separately give 5 stars to, took the time to check in her system which flavors were gluten free and listed which ones were not. I then asked just to double check with the (clearly much more competent than the MANAGER) worker if waffle bowls were gluten free. She then once again took the time to check in her system and confirmed the waffle bowls are NOT GLUTEN FREE. This might seem like a small inconvenience, but to me, this “small” inconvenience controls my entire insides. Gross? Imagine being me. I will never order from here again. Do yourself a favor and promote the girl who worked tonight to manager.
Service: 1
Henry Pittson
Best one everrrr. Sub zero, above five :)
Laura Kern
The person serving us was well informed of how the process worked.bathroom was clean.and the ice cream was delicious.I recommend this place to everyone.
We tried Subzero for the first time during a STEM presentation at the Nashua location and it was NOT what I thought it would be! It thought it would be like dippin’ dots, but it was real, super creamy ice cream. The owner gave our group a great educational experience- the kids and adults learned a lot. It was a fun field trip we’ll remember for a long time.
Atmosphere: 5
Food: 5
Service: 5
Jess Watson
Cheryl is awesome and so nice
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Papa
Went to get ice cream tonight and the two lady’s were so kind and were great!!
Atmosphere: 5
Food: 5
Service: 5
Perhaad Mistry
Sub Zero had absolutely terrible customer service. They l refused to give 2 extra spoons since I wanted to share it with my wife. The person working there waved the spoons at me saying “spoons cost money” rather unpleasantly when I asked.
I’ve lived in New England eating ice cream for years and never seen this
Jennifer Jette
Can't say enough about the manager Cheryl! She was absolutely amazing hands down. My girl scout troop decided to visit Cheryl was on by herself with a group of about 20 people between all the families! She was so organized and got through all of us so fast. We even have some with allergies and she made sure we knew all the options for them! Can't say enough of what a pleasant experience she made this for us!
Atmosphere: 5
Food: 5
Service: 5
Greg Whitehead
First time having freshly made ice cream. Kewl little way to get your ice cold treat.
Atmosphere: 5
Food: 5
Service: 5
lawrence scott
One of the few places around that offer keto/low carb ice cream. Excellent product will be going again.
The ice cream was decent. Definitely would recommend, especially if you are lactose intolerant or dairy free. There are a wide variety of flavors to choose from. Overly friendly staff that talks your ear off about the temperature of the ice cream; be prepared for a full chemistry lesson. The store gives you a matrix to solve in order to identify potential food allergies.
TLDR: An engineering degree would be helpful to order ice cream here and don’t be in a hurry to order, it will take you at least 10 minutes per order. They get their ice cream freak on while you order.
Overall would 10/10 recommend
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Sweet Moonlight Winecream
debraj ghosal
Nice ice cream and shakes
Atmosphere: 3
Food: 4
Service: 4
Jackie Eaton
I went in with my boyfriend tonight and was served by Mikayla. She was super helpful and kind, and did a great job with our orders. If I owned this place I’d have her working around the clock!
Atmosphere: 5
Food: 5
Service: 5
Abbie Long
The BEST ice cream I've ever had. And I've had a lot of ice cream. My mom got sugar free base and I got the lactose free base, tasted like normal ice cream, but phenomenally yummy. The process of making it was so cool, SO many options which was fun. The staff were incredibly helpful, kind, polite, and professional. It was a very pleasant experience. We live out of state but will definitely have to come back to get this again!
Atmosphere: 5
Food: 5
Service: 5
Rodolfo Frigolett Toro
Good iced teas with different flavors and very economical for a hot afternoon.
I wish I could give 0 stars. Some months back I called the store and asked if their waffle bowls were gluten free. The female employee on the phone didn’t know, so she rightfully asks the male MANAGER. Without hesitation, the MANAGER says “yup gluten free!” Okay… didn’t seem legit….flash forward to today…
I decide to branch out and order another flavor. Before doing so, I called to see which flavors were gluten free. The female employee, whom I wish I could separately give 5 stars to, took the time to check in her system which flavors were gluten free and listed which ones were not. I then asked just to double check with the (clearly much more competent than the MANAGER) worker if waffle bowls were gluten free. She then once again took the time to check in her system and confirmed the waffle bowls are NOT GLUTEN FREE. This might seem like a small inconvenience, but to me, this “small” inconvenience controls my entire insides. Gross? Imagine being me. I will never order from here again. Do yourself a favor and promote the girl who worked tonight to manager.
Service: 1
Best one everrrr. Sub zero, above five :)
The person serving us was well informed of how the process worked.bathroom was clean.and the ice cream was delicious.I recommend this place to everyone.
Dietary restrictions: Dairy free lactose free vegan keto
Kid-friendliness: Workers were nice
Wheelchair accessibility: Wheelchairs can get in
Atmosphere: 5
Food: 5
Service: 5
We tried Subzero for the first time during a STEM presentation at the Nashua location and it was NOT what I thought it would be! It thought it would be like dippin’ dots, but it was real, super creamy ice cream. The owner gave our group a great educational experience- the kids and adults learned a lot. It was a fun field trip we’ll remember for a long time.
Atmosphere: 5
Food: 5
Service: 5
Cheryl is awesome and so nice
Atmosphere: 5
Food: 5
Service: 5
Went to get ice cream tonight and the two lady’s were so kind and were great!!
Atmosphere: 5
Food: 5
Service: 5
Sub Zero had absolutely terrible customer service. They l refused to give 2 extra spoons since I wanted to share it with my wife. The person working there waved the spoons at me saying “spoons cost money” rather unpleasantly when I asked.
I’ve lived in New England eating ice cream for years and never seen this
Can't say enough about the manager Cheryl! She was absolutely amazing hands down. My girl scout troop decided to visit Cheryl was on by herself with a group of about 20 people between all the families! She was so organized and got through all of us so fast. We even have some with allergies and she made sure we knew all the options for them! Can't say enough of what a pleasant experience she made this for us!
Atmosphere: 5
Food: 5
Service: 5
First time having freshly made ice cream. Kewl little way to get your ice cold treat.
Atmosphere: 5
Food: 5
Service: 5
One of the few places around that offer keto/low carb ice cream. Excellent product will be going again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sugar Free
Restaurantji Recommends
The ice cream was decent. Definitely would recommend, especially if you are lactose intolerant or dairy free. There are a wide variety of flavors to choose from. Overly friendly staff that talks your ear off about the temperature of the ice cream; be prepared for a full chemistry lesson. The store gives you a matrix to solve in order to identify potential food allergies.
TLDR: An engineering degree would be helpful to order ice cream here and don’t be in a hurry to order, it will take you at least 10 minutes per order. They get their ice cream freak on while you order.
Overall would 10/10 recommend
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Sweet Moonlight Winecream
Nice ice cream and shakes
Atmosphere: 3
Food: 4
Service: 4
I went in with my boyfriend tonight and was served by Mikayla. She was super helpful and kind, and did a great job with our orders. If I owned this place I’d have her working around the clock!
Atmosphere: 5
Food: 5
Service: 5
The BEST ice cream I've ever had. And I've had a lot of ice cream. My mom got sugar free base and I got the lactose free base, tasted like normal ice cream, but phenomenally yummy. The process of making it was so cool, SO many options which was fun. The staff were incredibly helpful, kind, polite, and professional. It was a very pleasant experience. We live out of state but will definitely have to come back to get this again!
Atmosphere: 5
Food: 5
Service: 5
Good iced teas with different flavors and very economical for a hot afternoon.
Atmosphere: 5
Food: 5
Service: 5
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