Dunkin'
130 Washington St, Rochester
(603) 330-0359
Recent Reviews
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Fast service, amazing customer service
Atmosphere: 5
Food: 5
Service: 5
Didn't get the food I ordered took times to even get most of order! Then still missed a pack of hash browns and the bacon on the avocado toast. The Person thats was working the window was super nice however I left paying extra for items I didn't receive. Ive never had a Dunkin this bad In my life. I paid almost $20 for items I didn't get.
Atmosphere: 2
Food: 2
Service: 1
Great coffee and donut place to receive breakfast. professional.
Atmosphere: 5
Food: 5
Service: 5
It was very chaotic because they were super busy. The staff did a good job taking care of everyone with very little grumpiness.
Atmosphere: 3
Food: 5
Service: 4
I ordered my meal on the app and picked it up through the drive thru. There wasn't a super long line when I arrived and my order was ready by the time I got to the window! I got the $6 sandwich meal and oh my it was cooked perfectly! Yummy 🤤. Friendly staff at the drive thru window as well. Overall a great experience!!
Kid-friendliness: All ages are welcome at the Shell/Dunkin Station
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Caramel Iced Macchiato, Hash Browns
The dude named Austin was doing 90% of the work the rest of the employees were mostly standing around and getting in his way.
Atmosphere: 1
Food: 3
Service: 2
Bad and expensive
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Breakfast Croissant
Still not as good as Starbucks, but just as expensive. A matter of taste, I suppose.
Atmosphere: 3
Food: 3
Service: 4
Was not greeted for 5 mins, took 15 mins to get an iced coffee at the drive through.
Food: 4
Service: 1
I am so upset that I have given the place chance after chance. I have wasted so much money here. Between wrong coffee orders, waiting 30 minutes for an iced coffee, making frozen coffee wrong. From now on I will drive completely out of my way rather than come here.
Restaurantji Recommends
They had the worst customer service attitude today. Saw a woman come in, wait in line,and ask that they fix her sandwich. Everyone in the store then got treated to a worker throwing the old bag in the trash, trash talking the woman, and swearing at her. The manager, standing there the whole time was asked if she would do anything about the worker, just shrugged and walked away.
Atmosphere: 1
Food: 1
Service: 1
Last three times I’ve been in the drive through there has been little to no cars in line yet I still wait about half an hour. And food comes out flabby and soggy. I’m dissatisfied with how the stores going down.
Food: 2
Service: 2
Constantly forgets half the order when using door dash. Gets orders wrong. I have heard from other people that issues like this happen a lot. I stopped getting door dash from them for about half a year because of it. Then today I order again hoping the issues were resolved by now but unfortunately they are not.
Food is ok at best, employees very over worked and understaffed. OK for a quick coffee, but food...no thanks... For the money they charge, go to a nice place with better food
Atmosphere: 2
Food: 3
Service: 3
If you like your coffee as bitter as the lady behind the counter. Give this place a whirl. Even for Dunks this place hits an all time new low
Atmosphere: 1
Food: 2
Service: 1
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