Dunkin'

130 Washington St, Rochester
(603) 330-0359

Recent Reviews

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mike tobin

Fast service, amazing customer service

Atmosphere: 5

Food: 5

Service: 5

Adam Lapierre

Didn't get the food I ordered took times to even get most of order! Then still missed a pack of hash browns and the bacon on the avocado toast. The Person thats was working the window was super nice however I left paying extra for items I didn't receive. Ive never had a Dunkin this bad In my life. I paid almost $20 for items I didn't get.

Atmosphere: 2

Food: 2

Service: 1

Bonifacio Vasquez

Great coffee and donut place to receive breakfast. professional.

Atmosphere: 5

Food: 5

Service: 5

Leanne Elliott

It was very chaotic because they were super busy. The staff did a good job taking care of everyone with very little grumpiness.

Atmosphere: 3

Food: 5

Service: 4

Christine Larochelle (Xtine)

I ordered my meal on the app and picked it up through the drive thru. There wasn't a super long line when I arrived and my order was ready by the time I got to the window! I got the $6 sandwich meal and oh my it was cooked perfectly! Yummy 🤤. Friendly staff at the drive thru window as well. Overall a great experience!!

Kid-friendliness: All ages are welcome at the Shell/Dunkin Station

Wheelchair accessibility: Yes

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Caramel Iced Macchiato, Hash Browns

Philippe D'Ambroise

The dude named Austin was doing 90% of the work the rest of the employees were mostly standing around and getting in his way.

Atmosphere: 1

Food: 3

Service: 2

William Byers

Bad and expensive

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Breakfast Croissant

Kevin Rung

Still not as good as Starbucks, but just as expensive. A matter of taste, I suppose.

Atmosphere: 3

Food: 3

Service: 4

Deborah Yurick

Was not greeted for 5 mins, took 15 mins to get an iced coffee at the drive through.

Food: 4

Service: 1

samantha carmona

I am so upset that I have given the place chance after chance. I have wasted so much money here. Between wrong coffee orders, waiting 30 minutes for an iced coffee, making frozen coffee wrong. From now on I will drive completely out of my way rather than come here.

Kyle Lawrence

They had the worst customer service attitude today. Saw a woman come in, wait in line,and ask that they fix her sandwich. Everyone in the store then got treated to a worker throwing the old bag in the trash, trash talking the woman, and swearing at her. The manager, standing there the whole time was asked if she would do anything about the worker, just shrugged and walked away.

Atmosphere: 1

Food: 1

Service: 1

Angel Williams

Last three times I’ve been in the drive through there has been little to no cars in line yet I still wait about half an hour. And food comes out flabby and soggy. I’m dissatisfied with how the stores going down.

Food: 2

Service: 2

Mischa Sisson

Constantly forgets half the order when using door dash. Gets orders wrong. I have heard from other people that issues like this happen a lot. I stopped getting door dash from them for about half a year because of it. Then today I order again hoping the issues were resolved by now but unfortunately they are not.

Canteen Adventures

Food is ok at best, employees very over worked and understaffed. OK for a quick coffee, but food...no thanks... For the money they charge, go to a nice place with better food

Atmosphere: 2

Food: 3

Service: 3

Jim Tavolieri

If you like your coffee as bitter as the lady behind the counter. Give this place a whirl. Even for Dunks this place hits an all time new low

Atmosphere: 1

Food: 2

Service: 1

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