Stop hiring children who won’t even give you the receipt. They are rude and that’s not how a business works.
Atmosphere: 1
Service: 1
Emily Marino
Didn’t give me my donut I paid for. No straw for my drink. Both of my bagels are stale and cold.
Atmosphere: 2
Food: 1
Service: 1
Taylor Smith
7/1/25 3pm - Ordered 2 Cookie Dough frozen coffees in the drive-thru. Asked if there are any butternut donuts, server stated “No, we’re all out.” Kinda implying there were no donuts at all. Besides the point, we pay & get the drinks. The specialty cookie dough coffees are advertised with whipped cream & sauce on the inside etc etc and there was nothing on/in them. We asked if there was supposed to be and she said “No you have to ask for it separately, it gets charged separately.” Mind you the total for the 2 drinks was $11 & some change, for something that was not made as advertised. Also the servers job to ask whether we would like that or not. We debated on going inside, parked & looked at the stickers on the coffees, they were not even put in as the Cookie Dough Frozen, just medium frozen coffees. We went inside & got refunds. They had quite a few donuts btw, proper thing to do was let us know what options she did have. The drive-thru server was very rude and seemingly lazy. I understand its a messed up industry but get a new job or something if you won’t even begin to try to give customers what they actually ordered & try to take shortcuts around the service you provide. Plus obviously lying to our face & giving half-a** responses. The normal frozen coffee has a whole list of additions in it & we went to the next Dunks 5 minutes down the road, asked for the same exact thing, & got the whipped cream & all that for the same price. This Dunks has failed to provide quality service for years now & I avoid it, always remember why any time I give it a chance again.
Atmosphere: 1
Food: 1
Service: 1
j fowler
Got a turkey sausage sandwich. It was good enough. Drinks are ok but very few low sugar options.
Atmosphere: 3
Food: 3
Service: 5
Nuggy Gamer
Workers were rude here as well! I've made another review on another dunkins and this one was less uncomfortable and more rude if anything. Teen girls were rude about another customer minding their business and it was so unprofessional and upsetting.
Atmosphere: 1
Food: 3
Service: 1
Lynne Graham
It took 20 minutes to get a sandwich. The woman inside was incredibly rude.
Atmosphere: 1
Food: 5
Service: 1
Terri Henry
Asked for a drink that was on the menu👌🏼👌🏼✅⭐️
Atmosphere: 5
Food: 5
Service: 5
Corey Garland
They don't have cold brew and haven't for months. No loaded hashbrowns. Half there menu items are not offered here tbh.
Super lame.
Atmosphere: 3
Food: 1
Service: 4
Joseph Dixon
I've given this one a few shots and of the 5 times I've gone there only 1 time my order was right. I've ordered the same thing each time large hot caramel macchiato the tag on the drink says caramel. And 4/5 times they don't add the caramel. And I don't have time to go back.
Grace Matthews
No one was at register. all employees were focused on mobile orders and drive thru. Staff was rude and ignored customers.
Night crew is much better at faster service depending on who is working the coffee is made much better as the swirls are not on the bottom of the cup and orders are hardly ever wrong and they work hard to make sure the customers are happy with their order and service
Atmosphere: 3
Food: 3
Service: 4
haylie pierce
Came in asking for sourdough and snackin bacon. Lady got frustrated with just for asking for sourdough rolled her eyes at me a grunted walked away without understanding my order or cashing me out. Her coworker asked if i been helped yet where the lady snapped saying she already did. Her coworker the girl with pink hair was much nicer and tried to understand what i was asking for and took over cahsing me out. The lady handed me regular bacon and when i told her it wasn’t seasoned she told me it was when the bacon was very obviously not seasoned she got frustrated for me asking her to give me what i ordered. She made me extremely uncomfortable like i was wrong to walk into dunks and order food. That i was apologizing for being a bother to her. Customers shouldn’t be made to feel like this. I feel bad for the girl with pink hair having to work with the lady as the lady made it felt very hostile in there .
Paul Watkoski
I think that will be my last Dunkin run ever. I continuously get the wrong coffee. I always order midnight because I don’t like watery garbage. I’m not sure if people are too lazy to make it or they just can’t read. The last 4 times I’ve gone to Dunkin they have given me regular coffee. I’m sick of paying for something that I don’t want. Goodbye Dunkin. Back to Starbucks I go. I don’t care that it’s more expensive, atleast they give me what I order.
Service: 1
Matt Sinclair
Unfortunately, this place keeps getting worse and worse. The coffee is literally always burnt hot and iced, Pretty sad this place used to be the best one in Rochester four years ago
Atmosphere: 1
Food: 1
Service: 1
William Andrews
Typical. Counter service is slow. Service is dedicated to drive-thru.
Stop hiring children who won’t even give you the receipt. They are rude and that’s not how a business works.
Atmosphere: 1
Service: 1
Didn’t give me my donut I paid for. No straw for my drink. Both of my bagels are stale and cold.
Atmosphere: 2
Food: 1
Service: 1
7/1/25 3pm - Ordered 2 Cookie Dough frozen coffees in the drive-thru. Asked if there are any butternut donuts, server stated “No, we’re all out.” Kinda implying there were no donuts at all. Besides the point, we pay & get the drinks. The specialty cookie dough coffees are advertised with whipped cream & sauce on the inside etc etc and there was nothing on/in them. We asked if there was supposed to be and she said “No you have to ask for it separately, it gets charged separately.” Mind you the total for the 2 drinks was $11 & some change, for something that was not made as advertised. Also the servers job to ask whether we would like that or not. We debated on going inside, parked & looked at the stickers on the coffees, they were not even put in as the Cookie Dough Frozen, just medium frozen coffees. We went inside & got refunds. They had quite a few donuts btw, proper thing to do was let us know what options she did have. The drive-thru server was very rude and seemingly lazy. I understand its a messed up industry but get a new job or something if you won’t even begin to try to give customers what they actually ordered & try to take shortcuts around the service you provide. Plus obviously lying to our face & giving half-a** responses. The normal frozen coffee has a whole list of additions in it & we went to the next Dunks 5 minutes down the road, asked for the same exact thing, & got the whipped cream & all that for the same price. This Dunks has failed to provide quality service for years now & I avoid it, always remember why any time I give it a chance again.
Atmosphere: 1
Food: 1
Service: 1
Got a turkey sausage sandwich. It was good enough. Drinks are ok but very few low sugar options.
Atmosphere: 3
Food: 3
Service: 5
Workers were rude here as well! I've made another review on another dunkins and this one was less uncomfortable and more rude if anything. Teen girls were rude about another customer minding their business and it was so unprofessional and upsetting.
Atmosphere: 1
Food: 3
Service: 1
It took 20 minutes to get a sandwich. The woman inside was incredibly rude.
Atmosphere: 1
Food: 5
Service: 1
Asked for a drink that was on the menu👌🏼👌🏼✅⭐️
Atmosphere: 5
Food: 5
Service: 5
They don't have cold brew and haven't for months. No loaded hashbrowns. Half there menu items are not offered here tbh.
Super lame.
Atmosphere: 3
Food: 1
Service: 4
I've given this one a few shots and of the 5 times I've gone there only 1 time my order was right.
I've ordered the same thing each time large hot caramel macchiato the tag on the drink says caramel.
And 4/5 times they don't add the caramel.
And I don't have time to go back.
No one was at register. all employees were focused on mobile orders and drive thru. Staff was rude and ignored customers.
Restaurantji Recommends
Night crew is much better at faster service depending on who is working the coffee is made much better as the swirls are not on the bottom of the cup and orders are hardly ever wrong and they work hard to make sure the customers are happy with their order and service
Atmosphere: 3
Food: 3
Service: 4
Came in asking for sourdough and snackin bacon. Lady got frustrated with just for asking for sourdough rolled her eyes at me a grunted walked away without understanding my order or cashing me out. Her coworker asked if i been helped yet where the lady snapped saying she already did. Her coworker the girl with pink hair was much nicer and tried to understand what i was asking for and took over cahsing me out. The lady handed me regular bacon and when i told her it wasn’t seasoned she told me it was when the bacon was very obviously not seasoned she got frustrated for me asking her to give me what i ordered. She made me extremely uncomfortable like i was wrong to walk into dunks and order food. That i was apologizing for being a bother to her. Customers shouldn’t be made to feel like this. I feel bad for the girl with pink hair having to work with the lady as the lady made it felt very hostile in there .
I think that will be my last Dunkin run ever. I continuously get the wrong coffee. I always order midnight because I don’t like watery garbage. I’m not sure if people are too lazy to make it or they just can’t read. The last 4 times I’ve gone to Dunkin they have given me regular coffee. I’m sick of paying for something that I don’t want. Goodbye Dunkin. Back to Starbucks I go. I don’t care that it’s more expensive, atleast they give me what I order.
Service: 1
Unfortunately, this place keeps getting worse and worse. The coffee is literally always burnt hot and iced, Pretty sad this place used to be the best one in Rochester four years ago
Atmosphere: 1
Food: 1
Service: 1
Typical. Counter service is slow. Service is dedicated to drive-thru.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Sandwich
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