Dunkin'

Shell Station, 95 Farmington Rd, Rochester
(603) 330-5160

Recent Reviews

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Sydney Landers

Just sat in the drive thru with no one in front of us. The guy at the window had his headset on and was cussing about a mess in there. We yelled multiple times “ can we place and order” after 10 minutes of no response and the guy still cussing into the mic at the ordering station we drove up to the window. There was SIX guys in there working they all looked at us in the window and no one came over. There was no one at the counter. We then yelled hey can we place an order and they again all looked and no one came over. What an absolute disaster. 6 of you and you can’t take an order? Waited at the window for another 5 minutes before just driving away. Absolutely pathetic.

Carolejilene Carlsen

For one they have a women working for the company and she likes to drink with minors on the clock and think she is management and isn't. She also has the worst attitude problem and likes to give customers dirty looks. And her name is Rebecca.

Atmosphere: 1

Food: 1

Service: 1

Annabelle J

I waited 10 minutes just to order bacon and then they handed me uncooked cold bacon 10 seconds after I ordered it lol. They were acting like they were super busy but there was like 2 cars and 2 people in the lobby....

Food: 1

Service: 1

Joseph.T Noonan (batman)

Nice people

Atmosphere: 2

Food: 3

Service: 3

Jackie Hayes

This is by far the most despicable location I've seen. Employees smoking outside, ignoring you, to come on to not wash their hands to serve you. Talking, i assume to their boyfriend? But I'm trying to place an order? My chocolate frosted was plain chocolate, my black ice coffee came out regular. Nothing was right. When i brought it up, she got confrontational. Sorry not worth the $20. I'll go across the street to Walmart next time.

Atmosphere: 1

Food: 1

Service: 1

Gary Clark

Busy

Parking: Busy

Recommended dishes: Maple Sugar Bacon Breakfast Sandwich

Adam Anthony

This is now by far the worst Dunkin’s in the area. I’ve waited over 20 minutes on multiple occasions for a medium hot regular when there are no other customers. They got my wife’s order wrong (bacon when asked for veg)- the first order took 15 minutes, after waiting for the corrected item they argued the item hadn’t been paid for yet. I can’t understand how this place can be this bad. I wouldn’t keep stopping here except it’s in a convenient location.
Oh yea, and they made me a Macha Latte… but used coffee instead of milk. WTH? Blah.

Food: 3

Diann Sapien

Ordered food. It was burnt. Service was rude.

Atmosphere: 2

Food: 3

Service: 2

Ryan

Probably the worst dunks I have been to. Very rude staff and whenever I order a sandwich, it is almost always frozen in the middle.

Nazilynn Lacey

I come here for my boss with 3 different drinks. I say them clear and loud and the lady was rude first off and messed up all the drinks. One of them was a frozen hot chocolate and she gave me a frozen coffee. Open up your ears and hear a little, the whole staff is extremely rude and all of the orders are messed up. Absolutely unacceptable

Atmosphere: 1

Food: 1

Service: 1

Erika Houser

I waited in line this morning for 25 minutes. There was only three cars in front of me. I understand this may be due to understaffing however we received our food right as we got up to the window and it took them at least five minutes to bring coffee (Three black coffees) when we did get the food the coffee was great how ever the bagels had like one sccop of cream cheese were dry and nearly toasted.

Atmosphere: 1

Food: 3

Service: 1

norah e

These girls are as nasty as they come. You should feel embarrassed of yourselves

Atmosphere: 1

Food: 2

Service: 1

Lindsey M

I have never been here when they've gotten my order correctly

Valerie Flanagan

Solid fast food and decent coffee.
Lots of affordable options.
Decent service. Friendly staff.
Exactly what I'd expect from this coffee and donut shop.

Atmosphere: 3

Food: 3

Service: 3

Paul

Recently renovated. But same rude employees. They all stand outside and chain smoke together while you stand and wait. Staring at you like its not their problem. Ignoring the drive thru line too as it backs up. This happened for the 4th time to me today. Was really hoping with the update this kind of stuff would stop so I decided to try it again. Nope... Not going back. Starbucks and the Dunks in the Walmart are right across the street. Only bad review I've ever given. This place is just infuriatingly rude.

Atmosphere: 2

Food: 2

Service: 1

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