App said my food was ready but when I got there it was completely backed up. My food was not ready and I waited 15 minutes until it was. Fries were a half full container and sandwiches were cold.
Amy Harting
Got here at 230 pm from plowing and salting the roads all night. Fries were not filled or fresh. Mcdouble was burnt and hard.,chicken wraps were cold and not enough ranch. Mcchicken sandcold and hard.Very disappointed. I may as well pack my lunchbox than waste the money.
Atmosphere: 2
Food: 2
Service: 3
Tucker Blosser
Best workers ever I recommend the Frappuccino coffee. :)
Atmosphere: 5
Food: 5
Service: 5
Gina M. R.
I’m leaving this review because what happened at this McDonald’s in Rochester on Wakefield st. on Dec 17,2025 around 6pm during the evening shift was honestly one of the most upsetting fast-food experiences I’ve ever had.
I placed my order through the McDonald’s app, paid ahead of time, and selected drive-thru pickup. My order total was over $30, I pulled into the drive-thru, gave my order number and proceeded to the first window, got my receipt and was told to go ahead to window number 2. I was then directed forward again and told to pull up to the third pickup window because my order “wasn’t ready.”
I waited in my car for over 10 minutes with no update. No one came to the window, no one communicated what was going on, and I was just sitting there watching time go by with a prepaid order that should have been straightforward. After waiting that long with zero communication, I finally went inside to ask about my order. A heavyset male employee was rude and dismissive. He basically brushed me off and told me it wasn’t ready, with no explanation and no estimate of how much longer it would be.
I went back out to my car and continued waiting. During that time, I watched multiple cars go through and get served while I continued waiting on a prepaid app order that I had already paid for. At that point, my husband needed to leave for work, and we still hadn’t received anything. Once the drive-thru line cleared, I backed up to the second window to politely ask how much longer it would be because we had already been waiting a long time and had no information.
That’s when things went from frustrating to completely unacceptable. A female employee, who I believe may have been the manager, immediately became hostile. She raised her voice and started yelling at me. I wasn’t yelling, I wasn’t being disrespectful—I was asking about my order and the long delay. She used profanity, including the F-word, while speaking to me. And in front of young high school employees. Terrible example for young people. I was shocked. No customer should ever be spoken to like that, especially over something as simple as asking what’s happening with a paid order. I think now thinking back, that my order was never started, and rather than explaining that to me, she went crazy.
Then she told me I was not getting my food at all. So after all that waiting, I was being refused the order I had already paid for. To make matters worse, the refund handling was a mess. Instead of properly processing the full refund for the app/card payment, I was only given $11 back on the spot, even though my total was over $30. I then had to go back inside and deal with the same heavyset male employee who was still rude, again to get the rest of my money back. Eventually I did receive the full refund, but I never received any of the food.
So to recap: a prepaid app order was never fulfilled, there was no communication while I waited, staff were rude and dismissive when I asked about it, I was yelled at and sworn at by someone who appeared to be in charge, and the refund was initially done incorrectly which forced me to go back inside and push for the remainder. I left in tears, and I will not be returning to this location.
This store seriously needs management oversight and retraining, especially on basic customer service, app order fulfillment, and correct refund procedures. I truly hope this location investigates that shift, including any available camera footage, because no one should be treated this way over a simple drive-thru pickup.
Atmosphere: 1
Service: 1
Jake Peck
Bruh.... paid 4$ for this and got to the window after waiting for over 15 minutes, than got this and was told it's how they make them after I asked about it. Only thing wrong was this and kinda feel a bit scammed on this.
Atmosphere: 5
Food: 1
Service: 3
Laurie M
Worst service at this restaurant we went 8:15 am. Rudest manager. Worst customer service
Atmosphere: 1
Food: 3
Service: 1
Naomi
Worse place ever, The managers are very rude to their customers.. I will never go to that place again.
Marcus Rose
This was the worst experience I’ve ever had in a food setting. I was going to order food and decided not to because of how I saw the staff and manager treating their customers. Screaming at a customers because of a ridiculous wait time is crazy and not okay. I have never seen someone be treated so poorly as a customer. I will never be returning, and will share this story on social media and tell everyone I know not to visit this location. I will be sharing this story with the police as well as my video evidence. This place is the worst food store I have ever been to. Every single staff member is awful there. And this is coming from someone who works in customer service and food industry.
Dennis Hart
They forgot my large fries at the pickup window! Should it be necessary for the customer to make sure the employee didn’t screw up the order? By the time I got home, it was too late! The cashier didn’t give me a receipt, so I don’t even know how much money I lost!
Food: 3
Service: 1
R Barter
Horrible service had to go back up and ask for everything ,hard old pancakes and attitude was as if I’m bothering them asking questions about the over priced food and drinks and condiments and most disgusting bathroom I’ve ever been in the entrance door and the tables equally disgusting I’d skip this McDonalds the other one in Rochester way more friendly and super clean
Employees and managers obviously don't give a damn about their job, count on them to mess your order up or make some sort of mistake. Also can't even get them to answer the phone ontop of that to address any mistakes.
Atmosphere: 1
Food: 1
Service: 1
Mary R.
How does it take 15 mins to make chicken tenders and a smoothie. The staff even the management. Are the worst.
Atmosphere: 1
Food: 2
Service: 1
Skye Diona
The workers are always pleasant at this location. I also find that this Mcd's food is fresher than the location on N.Main st.
Atmosphere: 4
Food: 4
Service: 5
Brock Tyler
Door says 24hrs. Standing at door at noon time. Lights off, doors locked. Will be sure to pass that along to others.
App said my food was ready but when I got there it was completely backed up. My food was not ready and I waited 15 minutes until it was. Fries were a half full container and sandwiches were cold.
Got here at 230 pm from plowing and salting the roads all night. Fries were not filled or fresh. Mcdouble was burnt and hard.,chicken wraps were cold and not enough ranch. Mcchicken sandcold and hard.Very disappointed. I may as well pack my lunchbox than waste the money.
Atmosphere: 2
Food: 2
Service: 3
Best workers ever I recommend the Frappuccino coffee. :)
Atmosphere: 5
Food: 5
Service: 5
I’m leaving this review because what happened at this McDonald’s in Rochester on Wakefield st. on Dec 17,2025 around 6pm during the evening shift was honestly one of the most upsetting fast-food experiences I’ve ever had.
I placed my order through the McDonald’s app, paid ahead of time, and selected drive-thru pickup. My order total was over $30, I pulled into the drive-thru, gave my order number and proceeded to the first window, got my receipt and was told to go ahead to window number 2. I was then directed forward again and told to pull up to the third pickup window because my order “wasn’t ready.”
I waited in my car for over 10 minutes with no update. No one came to the window, no one communicated what was going on, and I was just sitting there watching time go by with a prepaid order that should have been straightforward. After waiting that long with zero communication, I finally went inside to ask about my order. A heavyset male employee was rude and dismissive. He basically brushed me off and told me it wasn’t ready, with no explanation and no estimate of how much longer it would be.
I went back out to my car and continued waiting. During that time, I watched multiple cars go through and get served while I continued waiting on a prepaid app order that I had already paid for. At that point, my husband needed to leave for work, and we still hadn’t received anything. Once the drive-thru line cleared, I backed up to the second window to politely ask how much longer it would be because we had already been waiting a long time and had no information.
That’s when things went from frustrating to completely unacceptable. A female employee, who I believe may have been the manager, immediately became hostile. She raised her voice and started yelling at me. I wasn’t yelling, I wasn’t being disrespectful—I was asking about my order and the long delay. She used profanity, including the F-word, while speaking to me. And in front of young high school employees. Terrible example for young people. I was shocked. No customer should ever be spoken to like that, especially over something as simple as asking what’s happening with a paid order. I think now thinking back, that my order was never started, and rather than explaining that to me, she went crazy.
Then she told me I was not getting my food at all. So after all that waiting, I was being refused the order I had already paid for. To make matters worse, the refund handling was a mess. Instead of properly processing the full refund for the app/card payment, I was only given $11 back on the spot, even though my total was over $30. I then had to go back inside and deal with the same heavyset male employee who was still rude, again to get the rest of my money back. Eventually I did receive the full refund, but I never received any of the food.
So to recap: a prepaid app order was never fulfilled, there was no communication while I waited, staff were rude and dismissive when I asked about it, I was yelled at and sworn at by someone who appeared to be in charge, and the refund was initially done incorrectly which forced me to go back inside and push for the remainder. I left in tears, and I will not be returning to this location.
This store seriously needs management oversight and retraining, especially on basic customer service, app order fulfillment, and correct refund procedures. I truly hope this location investigates that shift, including any available camera footage, because no one should be treated this way over a simple drive-thru pickup.
Atmosphere: 1
Service: 1
Bruh.... paid 4$ for this and got to the window after waiting for over 15 minutes, than got this and was told it's how they make them after I asked about it. Only thing wrong was this and kinda feel a bit scammed on this.
Atmosphere: 5
Food: 1
Service: 3
Worst service at this restaurant we went 8:15 am. Rudest manager. Worst customer service
Atmosphere: 1
Food: 3
Service: 1
Worse place ever, The managers are very rude to their customers.. I will never go to that place again.
This was the worst experience I’ve ever had in a food setting. I was going to order food and decided not to because of how I saw the staff and manager treating their customers. Screaming at a customers because of a ridiculous wait time is crazy and not okay. I have never seen someone be treated so poorly as a customer. I will never be returning, and will share this story on social media and tell everyone I know not to visit this location. I will be sharing this story with the police as well as my video evidence. This place is the worst food store I have ever been to. Every single staff member is awful there. And this is coming from someone who works in customer service and food industry.
They forgot my large fries at the pickup window! Should it be necessary for the customer to make sure the employee didn’t screw up the order? By the time I got home, it was too late! The cashier didn’t give me a receipt, so I don’t even know how much money I lost!
Food: 3
Service: 1
Horrible service had to go back up and ask for everything ,hard old pancakes and attitude was as if I’m bothering them asking questions about the over priced food and drinks and condiments and most disgusting bathroom I’ve ever been in the entrance door and the tables equally disgusting I’d skip this McDonalds the other one in Rochester way more friendly and super clean
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
One of the better McDonald’s in the area to go to
Atmosphere: 3
Food: 4
Service: 4
Employees and managers obviously don't give a damn about their job, count on them to mess your order up or make some sort of mistake. Also can't even get them to answer the phone ontop of that to address any mistakes.
Atmosphere: 1
Food: 1
Service: 1
How does it take 15 mins to make chicken tenders and a smoothie. The staff even the management. Are the worst.
Atmosphere: 1
Food: 2
Service: 1
The workers are always pleasant at this location. I also find that this Mcd's food is fresher than the location on N.Main st.
Atmosphere: 4
Food: 4
Service: 5
Door says 24hrs. Standing at door at noon time. Lights off, doors locked.
Will be sure to pass that along to others.
Atmosphere: 1
Service: 1
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