Rochester House of Pizza
105 Highland St, Rochester
(603) 335-6145
Recent Reviews
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I had A positive experience here.
Food is great! Service is great! Atmosphere is great!
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: My husband is allergic to onions which makes eating out hard but these guys go above and beyond every time for us and I will forever appreciate it
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Steak Bomb, Chicken Fingers, American, Cheeseburger, Buffalo Chicken
Food is always delicious. I always order pick up and it's always ready when I get there.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Steak Bomb
If zero was an option, that too would be an exaggeration. To first point out, this place needs to be closed down, it's a complete hazard with management that does not care.
Right from the moment I walked in, the host/cashier was in the dining room sitting with a group of customers, she eventually came to assist me. I made my order, which was a simple small cheese pizza....that was a brief conversation, because right in the middle of my order she answers the phone and completely forgets she has a customer she's with already..so I had to wait for that phone call to end before we continued. But while I was waiting for her I noticed the cook making my pizza, touching my dough and pizza with no gloves on. It was disgusting. So I asked if it was normal practice to touch the food with no gloves on, she says she has no idea what they do in the kitchen; even though it's an open kitchen and she could clearly see if they do or not normally. So I asked if i could speak to the manager. That was a dead end, because she had no idea who was in charge and she said she would try to go find someone. After a few moments, finally another women comes out. I asked if she was the manager and she said she was. So I asked her the same question and she says by law they don't need to wear gloves because it's going in a 500 degree oven, with an attitude of course. I said I work with food and can she please put gloves on and make my pizza. Reluctant at full, she did so eventually after much attitude from her. And she stormed off talking crap to the kitchen workers, which I could hear. So I watched, as she put on gloves and put my pizza in the oven. Meanwhile, waiting for my pizza, a group of kids aged 3-5 started running around the whole restaurant and was back in the kitchen playing tag, just running around all the equipment and ovens and everything else dangerous in a kitchen. And the workers just didn't skip a beat, the manager even supported it acting as if thats OK. And I'm seeing the cook on the other side of the station who is working with the food being cooked on the grill as well as the over, of course wearing no gloves. Cooking and slicing bread and rolls and packaging the food up all with no gloves. It's a disaster. I will never spend another penny here. And I urge you all to be weary of the very questionable activities in this establishment. And send them someone who can help them with running a restaurant properly.
Atmosphere: 1
Food: 1
Service: 1
Last two times I have gone they forgot to make one of my items. Both times was told it would just be a minute like it was finishing up only to have to wait ANOTHER 30 minutes for them item to be made and finished up. No sorry we forgot to make an item would you like that taken off, no apology for the wait time of over an hour and a half both times, and no care in the world from the people working the counter. Absolutely terrible customer service and lack of informing you on a mess up and just assuming you'd be ok sitting around waiting all night
Atmosphere: 1
Food: 4
Service: 1
Cant say bout atmosphere wasnt in long. But girl who answer phone was nice an helpful an patient with me. Inside other girl was same an was ready when arrive. But pizza an onion rings...oh. my. God.....like wow! You want great pizza an onion ring for good price this place to go. Telling you dont pass it up!!
Food: 5
Service: 5
Recommended dishes: Large Pizza
Got pizza which is very good got fried mushrooms that are horrible
Atmosphere: 4
Food: 2
Service: 4
I had a Pepperoni Pizza with a salad. Both were delicious. Dining area a bit boring, but we are here for the food right. Staff was not overly friendly, just seemed to be doing their job. Food is great, all else falls below standard.
Atmosphere: 1
Food: 5
Service: 2
You can tell the owner really cares about his business, love his customer service. The girls who take your order are always friendly and efficient. I've never had an order messed up, and they're always fast. This location is also super convenient. They have dine in & take out. Our family has ordered the salads (love that they include a little pita pocket in the casaer salads!), subs (my husband loves the steak bomb, my son & I love the Italians), and we often order pizza for game nights. You won't be disappointed ordering here!
Parking: 50+ people could park in the parking lot at any given time. There's plenty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Bomb, Large Pizza
The best pizza ever ? I would eat everyday damn day this was the best experience I have ever had it so awesome the best costumer services ever and good luck to my bf
Restaurantji Recommends
Commendable! Great food and love the atmosphere.
Atmosphere: 5
Food: 5
Service: 5
No prices at all on any of the over head menu screens when you walk in.Charged $17.49 for a soda and a stuffed shell with sausage.First plate they brought me the stuffed shell were hard and chewy. And the 2 sausages were sliced Like an Accordion.They remade it and all they did was add more sauce to it and cook it in a microwave.1 out of the 3 shells was eatable. Other two I couldn’t cut them with the plastic knife provided. Was way too hard.For $17 I wouldn’t expect italian food cooked in a microwave.
Atmosphere: 5
Food: 1
Service: 3
I have never had worst customer service any where else. It mind boggles me how bad their service is with the ladies running the phone and front desk. Absolutely will not be going back just by how I was blamed for something they messed up. Absolutely not, I hope they’re fired or reprimanded because that was the most wild experience I’ve ever had with a delivery every.
Atmosphere: 1
Service: 1
They messed up our order for delivery, took the wrong order back and we got no compensation for the extra wait time. I always have gotten compensation from an establishment when They mess up an order. I was very confused by the way they didn’t. Love the food. Service could better.
Service: 1
Recommended dishes: Large Pizza
Horrible experience with the front end people, they mixed up my order I placed and said they would keep the price the same as it was and not increase it since they messed up on their end. Turns out they increased it anyways and I called to get it put back to the initial price just to have the same girl tell me that we will not be compensated for their mess up and blamed us for making their delivery driver go out twice. I've never had such stupid and bad customer service in my life.
Atmosphere: 1
Food: 3
Service: 1
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