Starbucks

It's the slowest Starbuck's I have ever visited. Grande black coffee took 15 minutes.

If you're in a hurry, skip this one.

Atmosphere: 3

Food: 5

Service: 2

Hands down the slowest and sloppiest Starbucks I've been to. I travel for work and happily pay premium dollars for my bougie drink because traditionally Starbucks is the fastest and cleanest service. I waited 30 minutes for my shaken espresso drink. I understand they had drive thru and online orders but my drink sat under the espresso machine for 7 minutes waiting for someone to finish making it. The crew of 4 seemed very disorganized. Although they rinsed the inside of blenders in between each order the outsides were filthy. The countertops had an overall theme of disarray with spilt milk stains down the side of the cooler. I expect this service from DD not Starbucks

Five minutes until anyone was ready to take an order at the drive through, after ordering was notified that the espresso machine was down. Not enough room to leave the drive-through and had to wait 15 solid minutes for the person in front of me to receive their order (consisting of a single drink and one food item) before I could leave the drive through myself.

Service: 1

Twice, I had to wait nearly 30 minutes for my coffee, ordered thru the mobile app. The last time was on 01/04 and waited 40 minutes and they were not apologetic, though I asked about my order. From my experience with Starbucks, this one is terrible. Considering the complaints I would think the owner would fix the issues.

Atmosphere: 3

Food: 4

Service: 1

Horrible service they just stare at you don't answer your questions and just overall stink

Atmosphere: 1

Service: 1

Honestly the Starbucks in Rochester is exhausting. The hours are not consistent, drive through times are insane, the lobby is hardly ever open, when you get to the menu you sit in silence for up to 5 minutes before you are even greeted. The place is a disaster unfortunately. I am done with Starbucks after repeated headaches and bad service.

Atmosphere: 1

Food: 1

Service: 1

Decent Starbucks when you're on the go. Don't try to work out of this location as the music is obnoxiously loud.

Parking: r

Atmosphere: 2

Food: 4

Service: 3

Waited 30 minutes for two drinks, the baristas seemed to care more about getting the drive thru drinks sorted than the people waiting in the lobby. There were 4 people working and they were complaining of being understaffed, yet other coffee places around are that busy with only two workers with no problems. Definitely wouldn’t recommend this location if you are in a hurry.

Atmosphere: 3

Food: 5

Service: 1

Easily the worst Starbucks in the United States. I ordered a mobile order and the girl told me to my face that I didn’t give them enough time to make it. Well miss thing, you really would have lost your mind if I actually ordered it at the menu then 🤯

Atmosphere: 1

Food: 3

Service: 1

I not sure who the genius was that decided the drive thru has to be as inconvenient as possible for everyone else that is coming in or trying to leave this area. Either you are blocked from entering the shopping strip by the back of the drive thru lane, or you almost get hit when the cars come around the corner. Not to mention it makes it very hard for people who are parked around the drive thru lane to leave and blocked by people trying to put in orders.

Atmosphere: 1

Nipsey, the server was annoyed when asked to make my latte with skim milk! Took forever to get it. Many customers came and went, my friend came in and served her coffee immediately, mine came after, I waited at least 15 minutes.

Atmosphere: 3

Service: 3

Why is it that you have 5 employees on a shift only 2 of them are doing the job you pay them to do and the others are either talking at the counter with what I can assume is their significant other and the rest I can see out back through the storage window talking on their phones showing each other memes.

Atmosphere: 1

Food: 3

Service: 1

Great place great location great staff. They make a really good coffee as well

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Latte and Lemon Pound Cake

2nd person in line, waited 15 minutes to be served. Cashier literally sighed as she walked up to take my order. Also, the music is stupid loud. This is a coffee shop, where people come to talk, where some folks go for a first date, not a rock concert. Also, the place is crawling with flies. $16 for a small lemonade, a mocha and a cake pop to wait 41 minutes all told is absolutely wild considering I was second in line.

Atmosphere: 2

Food: 4

Service: 1

Waited 25 mins for a coffee order. The pick-up counter had 13 orders not picked up and even with 9 people in the place, they continued to make online orders over in branch customers. Not smart

Atmosphere: 1

Service: 1