Told by robot answering orders the Luxe boxes weren't available. Ordered something else after multiple attempts got a real person ordered and drove to the windows and person that took the order. At the windows I saw them preparing the luxe boxes the robot told me weren't available. I asked the person who took my order if I could get the luxe box she said I could but that it was company policy that I can't order at the windows. She said I need to go back thru the drive thru because the company wants to force AI use for orders. I said that didn't work and that she took my order. I said that there were several more cars in line I would have to wait for. She said again she can't take my order. I drive back in line for another 6 or 7 minutes. I get to the speaker at the menu. This time the person who took my first order comes on. I order the luxe box. It takes 4 more mins to get to the drive up windows. I wait about 3 more min at the windows. She hands me a bag. I say I ordered the box. She said everything that goes in the box is in the bag and they are now too busy to use the boxes I saw at my first visit. This is ridiculous! The AI would never let me finish an order before it would ask me to order again. She stopped using it but made me drive around again then I waited at the windows for my order anyway. It looked like there was no coordination between cookers, baggers and order takers. They looked frustrated. The fact they couldn't make up for the AIs mistake is another example there was no captain running that ship. I think I can live without Taco Bell in the future. I thought I would let them know why. I worked for a big and very structured company and local centers could make decisions to keep our customers satisfied. Taco Bell doesn't care abut the customers. They make them guinea pigs for their AI experiment. It's probably about saving money not serving customers it's sad how poorly businesses are run now, fast food especially.
Atmosphere: 3
Food: 4
Service: 1
Owen Shedd
Super rude to customers told customer to get a fork at Cumberland farms across the street because they had no forks. The customer had bought something for her daughter to eat. Another customer went out to her car and got the little girl a fork.
Atmosphere: 2
Food: 4
Service: 1
Matthew Voke
Good helpful service. NGL, the automated ordering is annoying in that it takes 4x longer, but I guess it enables them to hire less people and reduce costs.
Atmosphere: 4
Food: 5
Service: 5
SIC-N-TIRED TIRED
Between not getting my complete order and it taking door dash 45 to go 3 miles to the hospital with COLD food NOT a good experience
Food: 2
Service: 1
Christopher Boilard
Friendly staff with solid food menu. Wait times are not bad unless it's dinner rush.
Atmosphere: 5
Food: 5
Service: 5
john doyle
Shocked at prices. Ordered two basic bean burritos. Expected $.99 each or maybe $1.50 but total was almost $7. Wow. Been a while since I’ve visited I guess.
Atmosphere: 4
Food: 4
Service: 4
Amy Nappi
Good food
Atmosphere: 5
Food: 5
Service: 5
Heather Smith
I waited a long time for two meals, I felt bad for the staff because other people were waiting and were voicing how they felt about it. The chili was extremely small, I'm not even sure that I would offer it as a side thing on the menu as nobody could ever get full on that. And the rice was not cooked in our burritos so it was disgusting and it ruined the whole thing. I have had a bad experience a couple of times here unfortunately and I am not 100% sure I would go back again
Atmosphere: 2
Food: 1
Service: 3
Devin Rhodes
They miss items for drive thru orders. The AI used to order is also obnoxious and gets things wrong. All this plus the price increase equals the loss of a lifelong fan of the restaurant. Way to drop the ball Taco Bell.
I am so tired of ordering at night hoping for the great burrito I had a couple times I only like beans and cheese I’m allergic to the red sauce and onions and it makes me very sick to my stomach to eat so what do they do they put extra onion extra red sauce insuring I can’t eat it.it sucks because to order again I have to wait another 45 min please do better
Atmosphere: 1
Food: 1
Service: 1
Nicole Bates
This location is clean and efficient and always has the new items. This time when I went they were using the AI drive through service and I'm not sure how I feel about it. It worked but I would have liked more clarity and an ability to ask questions. They were out of one refresca flavor but otherwise service was good. The cantina chicken quesadilla was delicious
Atmosphere: 4
Food: 5
Service: 5
John Scott
The staff is great, the food has been better than it was before, but the AI is HORRIBLE! Never gets the order correct, but the staff are always kind and they correct it.
Atmosphere: 3
Food: 4
Service: 3
Cindy Reid
Doors are locked. White pick up blocking drive thru. 🚫 Not Open. As of right now. Maybe later.?
Chris Menard (LeNoob)
Jared is a very good employee. He can make people laugh a lot which makes the dining experience that much more worthwhile
Told by robot answering orders the Luxe boxes weren't available. Ordered something else after multiple attempts got a real person ordered and drove to the windows and person that took the order. At the windows I saw them preparing the luxe boxes the robot told me weren't available. I asked the person who took my order if I could get the luxe box she said I could but that it was company policy that I can't order at the windows. She said I need to go back thru the drive thru because the company wants to force AI use for orders. I said that didn't work and that she took my order. I said that there were several more cars in line I would have to wait for. She said again she can't take my order. I drive back in line for another 6 or 7 minutes. I get to the speaker at the menu. This time the person who took my first order comes on. I order the luxe box. It takes 4 more mins to get to the drive up windows. I wait about 3 more min at the windows. She hands me a bag. I say I ordered the box. She said everything that goes in the box is in the bag and they are now too busy to use the boxes I saw at my first visit. This is ridiculous! The AI would never let me finish an order before it would ask me to order again. She stopped using it but made me drive around again then I waited at the windows for my order anyway. It looked like there was no coordination between cookers, baggers and order takers. They looked frustrated. The fact they couldn't make up for the AIs mistake is another example there was no captain running that ship. I think I can live without Taco Bell in the future. I thought I would let them know why. I worked for a big and very structured company and local centers could make decisions to keep our customers satisfied. Taco Bell doesn't care abut the customers. They make them guinea pigs for their AI experiment. It's probably about saving money not serving customers it's sad how poorly businesses are run now, fast food especially.
Atmosphere: 3
Food: 4
Service: 1
Super rude to customers told customer to get a fork at Cumberland farms across the street because they had no forks. The customer had bought something for her daughter to eat. Another customer went out to her car and got the little girl a fork.
Atmosphere: 2
Food: 4
Service: 1
Good helpful service. NGL, the automated ordering is annoying in that it takes 4x longer, but I guess it enables them to hire less people and reduce costs.
Atmosphere: 4
Food: 5
Service: 5
Between not getting my complete order and it taking door dash 45 to go 3 miles to the hospital with COLD food NOT a good experience
Food: 2
Service: 1
Friendly staff with solid food menu. Wait times are not bad unless it's dinner rush.
Atmosphere: 5
Food: 5
Service: 5
Shocked at prices. Ordered two basic bean burritos. Expected $.99 each or maybe $1.50 but total was almost $7. Wow. Been a while since I’ve visited I guess.
Atmosphere: 4
Food: 4
Service: 4
Good food
Atmosphere: 5
Food: 5
Service: 5
I waited a long time for two meals, I felt bad for the staff because other people were waiting and were voicing how they felt about it. The chili was extremely small, I'm not even sure that I would offer it as a side thing on the menu as nobody could ever get full on that. And the rice was not cooked in our burritos so it was disgusting and it ruined the whole thing. I have had a bad experience a couple of times here unfortunately and I am not 100% sure I would go back again
Atmosphere: 2
Food: 1
Service: 3
They miss items for drive thru orders. The AI used to order is also obnoxious and gets things wrong. All this plus the price increase equals the loss of a lifelong fan of the restaurant. Way to drop the ball Taco Bell.
Atmosphere: 1
Food: 3
Service: 1
It's pretty okay for a Taco Bell
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I am so tired of ordering at night hoping for the great burrito I had a couple times I only like beans and cheese I’m allergic to the red sauce and onions and it makes me very sick to my stomach to eat so what do they do they put extra onion extra red sauce insuring I can’t eat it.it sucks because to order again I have to wait another 45 min please do better
Atmosphere: 1
Food: 1
Service: 1
This location is clean and efficient and always has the new items. This time when I went they were using the AI drive through service and I'm not sure how I feel about it. It worked but I would have liked more clarity and an ability to ask questions. They were out of one refresca flavor but otherwise service was good. The cantina chicken quesadilla was delicious
Atmosphere: 4
Food: 5
Service: 5
The staff is great, the food has been better than it was before, but the AI is HORRIBLE! Never gets the order correct, but the staff are always kind and they correct it.
Atmosphere: 3
Food: 4
Service: 3
Doors are locked. White pick up blocking drive thru. 🚫 Not Open. As of right now. Maybe later.?
Jared is a very good employee. He can make people laugh a lot which makes the dining experience that much more worthwhile
Atmosphere: 5
Food: 5
Service: 5
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