Dunkin'

4 Mall Rd, Salem
(603) 698-4891

Recent Reviews

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CB

This place sucks.Slow and dirty!!

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Bacon Egg Cheese Bagel Sandwich

Jenn Bencivenga

I come here all the time. Almost 5 days a week. I went to the drive thru and they said they can't accept cards and are not able to tap my phone for payment. She said I had to come inside to pay and that the manager will not let her use my card at the other cash out and I must walk inside to pay. Extremely inconvenient. It's unacceptable the manager made me walk inside to pay and then wait even longer for my order cuz they canceled it when I left the drive thru. Then I get to work and they made the wrong sandwich.

Atmosphere: 3

Food: 3

Service: 5

Kara Colon

I love uncooked bacon đŸ„“ on my maple sugar bacon sandwich! 🙄

Ricardo De Jesus

SORRY HERMINA! EMPLOYEE SOLD A DIRTY DONUT. I WAS GIVEN THE WRONG DONUT AT THE DRIVE THRU, I TOOK THE DONUT OUT WITH MY DIRTY HANDS NOT KNOWING IT WASNT WHAT I ORDERED. WHEN I WENT INSIDE TO GET THE RIGHT ORDER, THE EMPLOYEE SAID SHE WANTED THE DONUT SHE HAD GIVEN ME. I TOLD HER I HAD TOUCHED IT ALREADY, THE EMPLOYEE DIDNT CARE. I GUESS HERMINA L. WILL BE EATING A DIRTY DONUT.

Atmosphere: 1

Food: 1

Service: 1

Kayla Jedrey (Kyle)

I got a bagel a week or so after the known electrical fire in their store but now everything tastes like an electrical fire. I feel sick.

Cheryl Hemeon

This is the worst Dublin I’ve ever been to. 3 people left the line. I waited at least 5 mins before I got to the window and they still didn’t take the person behind me order. The girl was rude at the window. Very slow and rude.

Seda Oruc

I came here 10-15 minutes before closing and the woman behind the counter said she was closed. They are supposed to close at 8, but she had shut everything down already. Not how you close any place.

Service: 1

Robert Santos

Ordered from the app. Came in and they got my order COMPLETELY wrong, as they mixed it with someone else’s order. I have never experienced something like this at a Dunkin location, and this goes for the busier ones I’ve gone to as well. This will be the first and last time I come here.

Atmosphere: 1

Food: 3

Service: 1

Haz Rafi

I wish i could give 0 star to this location, i have been using Dunkin as my stop before work and after work, i tried this location several times and there has been no issue until this lady started showing up at the window, 1st of all she is very rude and very unfriendly and very disrespectful. Today was the 3rd time for me dealing with her and this will be the last one because i am not returning back to this location, i always order the same thing and she always has issues, last week i ordered my coffee with caramel and she said “oh good for you because we are out of caramel, do you still want it” excuse me? And today she made me wait at drive thru for 30 mins just for a cup of coffee which made me late for work as well, she said “you have to wait we are backed up with many orders, if you cant wait just come inside “ when i went inside i see her yelling at another customer along with another dude working there he was yelling at a customer too, like seriously guys? Is this how dunkin treats their customers? I have a video of the lady throwing her headphones away on the table and talking to everyone rude. I will be posting that video on my social media to make this location and their hard workers famous. I am never returning back to this location.

Atmosphere: 1

Food: 1

Service: 1

Billy Bob

Very rude, very slow, food was over cooked.

Atmosphere: 1

Food: 1

Service: 1

Nicole Lawler

I’ve been going to this Dunkin’s since I moved to the area in January. And yesterday was my last time going to this location. I was traveling so I was there pretty early. About 4:50am. I ordered from my app, so when I got there I drove around and pulled up to the drive thru window. And the lady working walks around the corner up to the window, arms flailing saying “you need to stop at the speaker. You’re lucky I was right here and saw you.” I think it could’ve been said a lot different as I didn’t know I even did anything wrong. I work in a restaurant so I don’t usually leave reviews but this one was ridiculous. It was so uncomfortable

Atmosphere: 4

Food: 1

Service: 1

James Breezy

Horrible service and THE GIRLS WORKING TODAY ARE IN THERE LOUD AND SAYIN THEY ARE DRUNK
 prob what there sipping in those cups.

Atmosphere: 1

Food: 1

Service: 1

Mike Regan

It’s funny, I always do a mobile order when I order from here just to cut down on any confusion or anything. Plus, my order is usually just a hot chocolate or frozen coffee and a donut. But without fail, every single time I pick it up, they hand me my drink and send me off. So I tell them I had a donut and they immediately snap back with attitude on getting it. Look, I do it on the app to make it easier but if you can’t properly get together a 2 item order, that’s not on me. I understand food service sucks and I have sympathy for them, especially when things are rough but, to give the sass like you’re a high functioning Dunkin when you aren’t is something else.

Atmosphere: 2

Food: 3

Service: 2

Cr00kK1ll3r

This place is terrible and everyone who works there is

Atmosphere: 1

Food: 1

Service: 1

Michelle Remy

When this location first opened it was great, that is for about 2 weeks until god knows what happened. Service sucks; you’ll end up standing inside for 5+ minutes while the employees either ignore you or sit out back and the drive through screen doesn’t even work anymore so know what you’re ordering ahead of time. Even if they take your order and you know what you’re getting ahead of time, there’s a 99% chance they won’t have what you want.

Atmosphere: 1

Food: 1

Service: 1

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