Holiday Inn Salem (I-93 at Exit 2), an IHG Hotel

I gave a 3 for location because I was wanting a convenience store but unfortunately wasn’t able to find one within a reasonable distance from the hotel.

The gym isn't accessible before 6 am, everything else is good.

Place has the worst staff pool diet and inside pool area has ants. Room was dirty and try to blame damage on us and charge us ridiculous money when in fact it was from their own staff will never return to this dump

Clean ,quiet,only real complaints front desk not reachable by phone had to go there in person, elevator wait seemed long

Professional staff, great experience. We had an emergency last-minute experience after a different hotel had an issue, and this Holiday Inn was wonderful to us, they took care of everthing.

We checked in and headed right to our room. I had to go to the bathroom. The toilet had poop in it!!!!! The toilet was not cleaned. What else wasn't cleaned? Also, there was soaking wet carpet in front of the A/C unit. I took a video and pictures of both issues. We didn't bring it to their attention until we left. Didn't want to piss off the staff while we were still there. Shared date stamped video and pictures with the manager. Alao, the floor was very sticky outside the elevators. Not a clean hotel. All we got was a verbal apology. Our bill was $457. They couldn't even take $100 off the bill. Seriously??? Whatever.....terrible customer service.

I booked this hotel for my friend’s wedding. When I called the week before to ask the front desk a question they changed my reservation from a king room to a double queen room and gave me a more expensive rate without my knowledge or consent. When I tried to get a refund they kept me on hold for about an hour while they periodically picked up and asked me to repeat the same story. I now have a case open to hopefully get my refund but they’ve managed to make it incredibly difficult. Definitely would not recommend booking your wedding group at this hotel if you want your friends and family to have a pleasant experience.

Awesome place to stay

Me and my girlfriend stay at this hotel often stay and the customer service that we get from Bridget is wonderful and she is always very helpful to us!!

My boyfriend and I come here often and the costumer service is always great, by Bridget who always very welcoming and very helpful through any issues!!! She is super sweet and friendly and very considerate and compassionate towards everyone!!

Great rooms great price n great service highly recommend

Laura Made Our Stay Unforgettable!

From the moment we arrived at the Holiday Inn, Laura made us feel more like family than guests. Her warmth, kindness, and genuine care truly stood out and made our stay incredibly special.

Whether it was her friendly smile, helpful recommendations, or simply checking in to make sure we were comfortable, Laura went above and beyond in every way. It’s not every day you meet someone so dedicated and compassionate in the hospitality industry. She made us feel seen, valued, and at home.

Laura, thank you for making our visit memorable—you are a true gem, and your kindness did not go unnoticed. The Holiday Inn is lucky to have someone like you on their team. We’ll definitely be back, and we hope to see you again!

The indoor pool and hot tub area need some major TLC. Felt very grimy. Even just upgrading the lighting would do wonders. The outdoor pool was great though. The rooms were also clean, but the bathroom was quite small.

Checked in after Canobie Park visit. I had called the night before for crib but in the day the front receptionist didn't see any crib on the reservation.
However, Laura was so nice and she's like let me work on it right away.
We settled in the room and Jenny was able to get that in our room.

Fortunately, the crib was not a beat up lack and play. It was a proper crib, which worked best for my 2 year old son.

Kudos to Laura and Jenny for understanding customers needs and acting on it quickly. This allowed the kids to rest quickly and have parents some relief.

I don't usually leave reviews but I need to take the time to give a special shout out to Laura at the Holiday inn salem location. I've been staying at hotels every other weekend and Laura is one of the kindest and considerate people I have met so far. Shes has great customer service and she's honestly just a great person to talk to. She treats you as if she enjoys her job which most dont. Theres never any attitude given to the customer and you dont feel like she's rushing to get you out of her face which if you stay at hotels often you know what im talking about. Laura has made all my stays worth it and I will definitely will be staying there again. Thanks again Laura I hope you see this !!! ... Tramaine