I just went to IHOP for some brunch with my family, the wait wasn’t as long as it usually is, everything was fine until it was time to pay. Our server Nadia I’m pretty sure was her name, she was really rude when it came to tipping her. After handing her the tip, she proceeded to count it right away when we were doing our payment and after that was done, she handed the payment tablet to press on the tip option(while having the cash in her hands) we pressed the no tip option since we had given it to her in Cash. When she finished counting the tip she showed us the receipt and showed us the “suggested amount” and proceeded to give the money back to us. This was really unprofessional of her part and not pleasant at all, to my understanding a tip is a sense of gratitude towards a good service. I don’t usually take the time to do this, but nothing like this had ever happened to us and we were all really surprised on the reaction of this employee.
Atmosphere: 4
Food: 4
Service: 3
Michelle Everett
2nd edit: so I did not go back as offered because obviously everything would've been perfect. So since I had a gift card I decided to place an online order and go pick it up. My son got the berry crepes and only ate 3 due to again..overcooked! I did not get a picture of his. I did a crepe combo. Eggs, hashbrowns were good. Bacon not crispy but hard like they have been sitting. Came with also 2 berry crepes. Mine were like my son's and again overcooked. I did take a picture of the portion I couldn't eat because it was hard. This was my second time. Won't happen again. Between this meal and the previous one, I'm $60 out easily. I guess nobody checks the food for quality before its just given out. This is exactly why I decided to order without them knowing it was me to see if it was still the same. And it was! Terrible. People work hard for their money. They should be getting edible food.
Edit: i got a call today from the Manager here. She was extremely pleasant to speak with and explained a lot and invited me back. I will update at that time but I'm confident it will be a much better experience. The side of ham portion is a corporate thing and they get them already pre portioned. I think corporate needs to rethink the tiny portions or the price because it was like 2 bites for $5. I think your customers deserve better than that since they are the ones keeping your locations open.
Just went here with my son and granddaughter. Ordered our drinks. My son and I got ours. Granddauters did not come. I had to get up and go tell them we were still waiting for it. Placed our food order. Granddaughter got omelet and fruit cup. Omelet had the cheese melted on it instead of inside and again had to go tell them still waiting on fruit cup. I got crepes and side of ham. Crepes were over cooked and omg I got 2 very small triangles of ham for $4.99! It was like half of a small slice of ham! Son same with the over cooked crepes! Do NOT waste your money here!!!
Atmosphere: 2
Food: 2
Service: 3
Ashley
This location has great service! The cinnastack pancakes are my favorite! 😋
Lissette “Liz”
Hot food served quick. Clean bathrooms. Attentive server. Booths & tables available.
Atmosphere: 5
Food: 5
Service: 5
Fran Webber
Great food !Great staff! Comfortable and casual surroundings !
Atmosphere: 5
Food: 5
Service: 5
Evigan Nieves
I walked in this morning and I asked for a coffee to go. The service took care of me with no attitude and a smile on her face and gave me a cup of coffee to go for free as a customer i value this great jester. Thank you so much, You have great employees!
Atmosphere: 5
Food: 5
Service: 5
Charles Saindon
Coffees good,but a bigger cup would be nice.food is great,just long wait at certain times,very busy.
Atmosphere: 4
Food: 5
Service: 4
Joselito Rivera
Victoria or waitress was friendly, polite and pleasant. Made my whole dining experience great.
Atmosphere: 5
Food: 5
Service: 5
Jeanine Mondello
The French toast was awesome. Bob always ♥️ loves the pancakes.
I had an exceptional breakfast experience, largely due to the outstanding service provided by my server, Amine B. His professionalism and attention to detail truly enhanced the meal, making it one of the best I've ever had.
Atmosphere: 5
Food: 5
Service: 5
Rafael Ortiz
The should add a barcode pay method Plus they should offer brown sugar instead the refine or Splenda.
Atmosphere: 4
Food: 5
Service: 3
Glen Wheeler Dispatch Manager
Zero stars!!!! After 45 minutes we were nursing the same cup of coffee and still didn’t have our food. When our food did come, it was ice cold. I asked for water three times and never got water. We got up and told our server that we were leaving for those reasons and he said “I understand“ and we walked out the door
Timothy Hoyt
We went for breakfast, and the service was excellent. The food was delicious—we ordered the pancake combo and the steak and eggs. Everything was really good, and the steak was cooked perfectly. I was pleasantly surprised since it was my first time at an IHOP. 10/10 would eat here again.
Atmosphere: 5
Food: 5
Service: 5
Rosmery Marzan Montero
The food was delicious with a lot of options to choose from. The customer service was really good.
New Year’s Eve 4:30pm closed.
I just went to IHOP for some brunch with my family, the wait wasn’t as long as it usually is, everything was fine until it was time to pay. Our server Nadia I’m pretty sure was her name, she was really rude when it came to tipping her. After handing her the tip, she proceeded to count it right away when we were doing our payment and after that was done, she handed the payment tablet to press on the tip option(while having the cash in her hands) we pressed the no tip option since we had given it to her in Cash. When she finished counting the tip she showed us the receipt and showed us the “suggested amount” and proceeded to give the money back to us. This was really unprofessional of her part and not pleasant at all, to my understanding a tip is a sense of gratitude towards a good service. I don’t usually take the time to do this, but nothing like this had ever happened to us and we were all really surprised on the reaction of this employee.
Atmosphere: 4
Food: 4
Service: 3
2nd edit: so I did not go back as offered because obviously everything would've been perfect. So since I had a gift card I decided to place an online order and go pick it up. My son got the berry crepes and only ate 3 due to again..overcooked! I did not get a picture of his. I did a crepe combo. Eggs, hashbrowns were good. Bacon not crispy but hard like they have been sitting. Came with also 2 berry crepes. Mine were like my son's and again overcooked. I did take a picture of the portion I couldn't eat because it was hard. This was my second time. Won't happen again. Between this meal and the previous one, I'm $60 out easily. I guess nobody checks the food for quality before its just given out. This is exactly why I decided to order without them knowing it was me to see if it was still the same. And it was! Terrible. People work hard for their money. They should be getting edible food.
Edit: i got a call today from the Manager here. She was extremely pleasant to speak with and explained a lot and invited me back. I will update at that time but I'm confident it will be a much better experience. The side of ham portion is a corporate thing and they get them already pre portioned. I think corporate needs to rethink the tiny portions or the price because it was like 2 bites for $5. I think your customers deserve better than that since they are the ones keeping your locations open.
Just went here with my son and granddaughter. Ordered our drinks. My son and I got ours. Granddauters did not come. I had to get up and go tell them we were still waiting for it. Placed our food order. Granddaughter got omelet and fruit cup. Omelet had the cheese melted on it instead of inside and again had to go tell them still waiting on fruit cup. I got crepes and side of ham. Crepes were over cooked and omg I got 2 very small triangles of ham for $4.99! It was like half of a small slice of ham! Son same with the over cooked crepes! Do NOT waste your money here!!!
Atmosphere: 2
Food: 2
Service: 3
This location has great service! The cinnastack pancakes are my favorite! 😋
Hot food served quick. Clean bathrooms. Attentive server. Booths & tables available.
Atmosphere: 5
Food: 5
Service: 5
Great food !Great staff! Comfortable and casual surroundings !
Atmosphere: 5
Food: 5
Service: 5
I walked in this morning and I asked for a coffee to go. The service took care of me with no attitude and a smile on her face and gave me a cup of coffee to go for free as a customer i value this great jester. Thank you so much, You have great employees!
Atmosphere: 5
Food: 5
Service: 5
Coffees good,but a bigger cup would be nice.food is great,just long wait at certain times,very busy.
Atmosphere: 4
Food: 5
Service: 4
Victoria or waitress was friendly, polite and pleasant. Made my whole dining experience great.
Atmosphere: 5
Food: 5
Service: 5
The French toast was awesome. Bob always ♥️ loves the pancakes.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had an exceptional breakfast experience, largely due to the outstanding service provided by my server, Amine B. His professionalism and attention to detail truly enhanced the meal, making it one of the best I've ever had.
Atmosphere: 5
Food: 5
Service: 5
The should add a barcode pay method
Plus they should offer brown sugar instead the refine or Splenda.
Atmosphere: 4
Food: 5
Service: 3
Zero stars!!!! After 45 minutes we were nursing the same cup of coffee and still didn’t have our food. When our food did come, it was ice cold. I asked for water three times and never got water. We got up and told our server that we were leaving for those reasons and he said “I understand“ and we walked out the door
We went for breakfast, and the service was excellent. The food was delicious—we ordered the pancake combo and the steak and eggs. Everything was really good, and the steak was cooked perfectly. I was pleasantly surprised since it was my first time at an IHOP. 10/10 would eat here again.
Atmosphere: 5
Food: 5
Service: 5
The food was delicious with a lot of options to choose from. The customer service was really good.
Atmosphere: 4
Food: 5
Service: 5
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