It's a starbucks, so the food and drinks are par for the course here, meaning better coffee than Dunkin. The real issue is the service. 80-90% of the time when I mobile order a coffee, the order is forgotten on the brewing machine. It is very frustrating to have to flag down a barista to point out my drink, just sitting there on a back counter.
abbi maldonado
If i could rate it a zero i would. EVERY SINGLE time i come here i order a strawberry açaí and it takes 15 minutes then it doesn’t even come with the berries. i have to ask for extra berries just so they’ll put 1 scoop!!! i’ve watched them!! Employees are very obviously miserable and rude. one in particular; her name is “Sophany.” she scanned my phone for points and slammed the window on me. then ripped the cash out of my hand. i told her to have a good day and she ignored me and slammed it again! i don’t know what i did! This has to be the worst starbucks around. the drinks are always watered down too and it’s 98% ice.
EFlo
Worst Starbucks ever ! Never get your drink the way you order it. The staff is miserable and rude. There is a staff member responsible for making the food , she hoards it and won't walk it over to the pick up counter. So you'll need to wait another 5-10 min if you order food with your coffee. i've honestly never seen anything like it. It's the worst Starbucks around. I actually fell a week ago leaving , a patron helped me up and asked if I was OK. The entire staff ignored me. A man came over and never even asked if I was OK. Just ask if I needed a new coffee ,ridiculous. It's a true shame because the Tuscan village is amazing and they shouldn't be allowed to run their business that way in such an impeccable atmosphere.
Juan Pablo
It’s not pet friendly
Atmosphere: 1
Food: 1
Service: 1
Edwin padilla
Always been a fan of this franchise. Their coffee is always fresh. And their pastries and sandwiches are very good as well.
Atmosphere: 5
Food: 5
Service: 5
Amy McMahon
Amazing service. Coffee was made to perfection! Olivia M. was efficient and friendly!!
Atmosphere: 5
Food: 5
Service: 5
Amy Michaelson
Always out of Dairy Free Vanilla sweet cream!!!!! You know it’s popular so prepare for the right amount of shipment!!!!
Eric 0
I could not say more negative things about this location. I'll just leave it at that.
Atmosphere: 1
Food: 1
Service: 1
Rover Remarker
Of the available Starbucks in the area, including one in Target and the Mall, this is the best dedicated drive thru location. There is also a drive thru location in the Loop parking lot.
Atmosphere: 5
Food: 5
Service: 5
Shawn Donnelly
Went to get an iced decaf mocha and was told they no longer sell decaf. I was there a week ago and bought the same drink. When asked the manager was rude and dismissive. Don’t waste you time at this dump.
I want to love this Starbucks, as it's the closest to me .. but recently started driving 20 minutes away because this location makes me feel like I'm literally just throwing my money away. Drinks are made wrong 9/10 times and waiting for a new one to be remade can take up to 10 minutes at times. They are always busy and appear to maybe be understaffed. I understand a wait, but not waiting to have improperly made drinks close to every time. I don't order anything fancy just drinks on the menu made as is but still they aren't right. I simplified it today with just 3 shots of blonde espresso and pumpkin cold foam. The espresso is burnt and the cold foam isn't pumpkin. Don't waste your time or money here.
Atmosphere: 2
Food: 1
Service: 2
EL ED
Best Starbucks ever
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Paul Goffin
Great service.
Atmosphere: 5
Food: 3
Service: 5
Daniel Dickey
Took 3 tries before the poor young girl could make my coffee right. This is the Salem NH location only ! Please give her a chance thanks ? ?
It's a starbucks, so the food and drinks are par for the course here, meaning better coffee than Dunkin. The real issue is the service. 80-90% of the time when I mobile order a coffee, the order is forgotten on the brewing machine. It is very frustrating to have to flag down a barista to point out my drink, just sitting there on a back counter.
If i could rate it a zero i would. EVERY SINGLE time i come here i order a strawberry açaí and it takes 15 minutes then it doesn’t even come with the berries. i have to ask for extra berries just so they’ll put 1 scoop!!! i’ve watched them!! Employees are very obviously miserable and rude. one in particular; her name is “Sophany.” she scanned my phone for points and slammed the window on me. then ripped the cash out of my hand. i told her to have a good day and she ignored me and slammed it again! i don’t know what i did! This has to be the worst starbucks around. the drinks are always watered down too and it’s 98% ice.
Worst Starbucks ever ! Never get your drink the way you order it. The staff is miserable and rude. There is a staff member responsible for making the food , she hoards it and won't walk it over to the pick up counter. So you'll need to wait another 5-10 min if you order food with your coffee. i've honestly never seen anything like it. It's the worst Starbucks around. I actually fell a week ago leaving , a patron helped me up and asked if I was OK. The entire staff ignored me. A man came over and never even asked if I was OK. Just ask if I needed a new coffee ,ridiculous. It's a true shame because the Tuscan village is amazing and they shouldn't be allowed to run their business that way in such an impeccable atmosphere.
It’s not pet friendly
Atmosphere: 1
Food: 1
Service: 1
Always been a fan of this franchise. Their coffee is always fresh. And their pastries and sandwiches are very good as well.
Atmosphere: 5
Food: 5
Service: 5
Amazing service. Coffee was made to perfection! Olivia M. was efficient and friendly!!
Atmosphere: 5
Food: 5
Service: 5
Always out of Dairy Free Vanilla sweet cream!!!!! You know it’s popular so prepare for the right amount of shipment!!!!
I could not say more negative things about this location. I'll just leave it at that.
Atmosphere: 1
Food: 1
Service: 1
Of the available Starbucks in the area, including one in Target and the Mall, this is the best dedicated drive thru location. There is also a drive thru location in the Loop parking lot.
Atmosphere: 5
Food: 5
Service: 5
Went to get an iced decaf mocha and was told they no longer sell decaf. I was there a week ago and bought the same drink. When asked the manager was rude and dismissive. Don’t waste you time at this dump.
Service: 1
Restaurantji Recommends
I want to love this Starbucks, as it's the closest to me .. but recently started driving 20 minutes away because this location makes me feel like I'm literally just throwing my money away. Drinks are made wrong 9/10 times and waiting for a new one to be remade can take up to 10 minutes at times. They are always busy and appear to maybe be understaffed. I understand a wait, but not waiting to have improperly made drinks close to every time. I don't order anything fancy just drinks on the menu made as is but still they aren't right. I simplified it today with just 3 shots of blonde espresso and pumpkin cold foam. The espresso is burnt and the cold foam isn't pumpkin. Don't waste your time or money here.
Atmosphere: 2
Food: 1
Service: 2
Best Starbucks ever
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Great service.
Atmosphere: 5
Food: 3
Service: 5
Took 3 tries before the poor young girl could make my coffee right. This is the Salem NH location only !
Please give her a chance thanks ? ?
Atmosphere: 5
Food: 5
Service: 2
Crazy
Parking: Cool
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Vanilla Crème
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