Online it says they are open 24 hours, I went to the drive through around 6:30am and the voice over the speaker said. “We are not open yet” I was not the only customer. Other people tried after me and they got send away as well. If you are going to advertise that you are open 24-7, you should be open 24-7.
Atmosphere: 4
Food: 4
Service: 3
Nicole Doherty
Hi there, I’m here today to complain about this establishment and the franchise that runs it. I have never been treated with such utter disregard or lack of care and compassion in my life. I order from this Burger King a few times a week. I normally I don’t have an issue recently they’ve gotten some new employees and the past few times I’ve had nothing but issues with my food. I work 60 hours a week I work also in the food business industry. I work hard for my money and when late at night when we get out of work and we’re starving and we have little choice where to eat all we can do is hope and pray that our hard earned money is going to feed us a meal that is going to carry us over to our next shift And that’s what I was hoping last night when I decided to spend my harder money at the Burger King in Somersworth, New Hampshire, I ordered online to avoid any clerical issues by typing in my food myself assuring that my food would be ordered correctly so I used the app I spent $28 Upon receiving my food, I drove to the gas station five minutes away and then home another five minutes away when I got to my house and opened the food and started to hand it out to everyone. It was the most disgusting meal if you could even call it that that I’ve ever seen the french fries had to be at least six hours old. The chicken nuggets had to have been sitting there all night And I specifically asked for my burgers to be cooked hot off the broiler because that’s an option that they offer on the app when ordering. My burgers were not made fresh Either I picked my order up at 11:48 PM and by 1210 I was on the phone, calling them to complain about quality issues and the fact that I could not consume the food. I spoke directly with the manager at this time the manager directed me to leave feedback on the app. I was shocked, not only did they not care to address my issue at all they didn’t offer to replace my food or issue me a refund so this morning since 930 I’ve been at work trying to resolve this issue with a growling stomach and an empty pocket because I work in the kitchen. I talk to text as I need use of both my hands some Burger King virtual assistant reached out via my email. I stated the same issues that I had last night and they offered me a five dollar coupon towards my next visit flat out refusing to return my money even though I have the food in my car. None of it was eaten. None of us ate it And no matter what I do they refuse to return my money because I am so animated when I talk, my phone may have accidentally changed one of my words.From as to a@& further giving them excuse to not resolve my issue because at this time they flagged my email as using inappropriate language a.k.a. meaning Burger King does not want to refund my money will not refund my money and told me that in this case a refund is not possible. excuse me how is a refund not possible? It’s my money. I spent it and paid for a product I didn’t get. I have the product still in my car and I have been trying to return it, but to no avail, they won’t take it and they won’t give me my money back and then use a really poor excuse to not have to deal with the customer complaint by saying that I swore. This is pathetic and unacceptable. I’m not sure when we crossed over into the fact of people and establishments holding other peoples money when they didn’t get what they want not even being offered to have my food replaced that I paid the $30 for instead offering me a five dollar coupon this is the craziest thing I’ve ever had to deal with. So do yourself a favor And don’t depend on them to make your food right or for your money to be well spent because you’ll just be treated like you don’t matter and neither does your money
Atmosphere: 1
Food: 1
Service: 1
Josh L
Food is meh and it's hard to understand staff.
Atmosphere: 2
Food: 2
Service: 2
Leanne D
Food was good, it took about 15 minutes to get my food though and there’s a sign saying that you aren’t allowed to stay for more than 30 minutes or you will be kicked out, you can’t sit down and enjoy a meal and chat with whoever you are with in 30 minutes
Atmosphere: 1
Food: 3
Service: 3
Jim Meatty
It's BK what more.to say
Atmosphere: 3
Food: 3
Service: 3
Bruce Tibbetts
The store manager is not welcoming custoeemers. Customer service not available..
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hash Browns, Cheeseburger, Whopper Patty, French Toast Sticks, Whopper Jr
Jon Splaine
Not bad, cheap and quick breakfast. The food is not the best!
Atmosphere: 3
Food: 3
Service: 4
Christopher CH
Very shameful leaders right up to corporations never once did u get a sorry locally. Just generic one from corporations. Lady drive thru rude give attitude toss my bag almost didn’t give drink. Still waiting for an apology
Atmosphere: 1
Food: 3
Service: 1
Jaden Pelletier
i think the joyfull lade that took my food at 1 am truly made my early morning since i walked and she was so helpful truly thankfull considering area
staff is always 10/10 super sweet and order is always right and it’s on 420 high street and i think that is so cool!
Atmosphere: 5
Food: 5
Service: 5
Becca kelley
What a difference. Somersworth BK is cleaner, and the burgers are fresher now
Atmosphere: 5
Food: 5
Service: 5
Aimee Tice
My order is usually correct and delivery is fairly quick, but they have a posted "No Loitering" 30 minute time limit for eat-in. Why? Their dining area is always empty. I don't like feeling watched and rushed while eating. I'd rather go to the gas station Burger King with just 2 tables, but they somehow still don't care how long you sit there.
David McChesney Sr
It was a expected.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Original Chicken Sandwich, French Fries
Online it says they are open 24 hours, I went to the drive through around 6:30am and the voice over the speaker said. “We are not open yet”
I was not the only customer.
Other people tried after me and they got send away as well.
If you are going to advertise that you are open 24-7, you should be open 24-7.
Atmosphere: 4
Food: 4
Service: 3
Hi there, I’m here today to complain about this establishment and the franchise that runs it. I have never been treated with such utter disregard or lack of care and compassion in my life. I order from this Burger King a few times a week. I normally I don’t have an issue recently they’ve gotten some new employees and the past few times I’ve had nothing but issues with my food. I work 60 hours a week I work also in the food business industry. I work hard for my money and when late at night when we get out of work and we’re starving and we have little choice where to eat all we can do is hope and pray that our hard earned money is going to feed us a meal that is going to carry us over to our next shift And that’s what I was hoping last night when I decided to spend my harder money at the Burger King in Somersworth, New Hampshire, I ordered online to avoid any clerical issues by typing in my food myself assuring that my food would be ordered correctly so I used the app I spent $28 Upon receiving my food, I drove to the gas station five minutes away and then home another five minutes away when I got to my house and opened the food and started to hand it out to everyone. It was the most disgusting meal if you could even call it that that I’ve ever seen the french fries had to be at least six hours old. The chicken nuggets had to have been sitting there all night And I specifically asked for my burgers to be cooked hot off the broiler because that’s an option that they offer on the app when ordering. My burgers were not made fresh Either I picked my order up at 11:48 PM and by 1210 I was on the phone, calling them to complain about quality issues and the fact that I could not consume the food. I spoke directly with the manager at this time the manager directed me to leave feedback on the app. I was shocked, not only did they not care to address my issue at all they didn’t offer to replace my food or issue me a refund so this morning since 930 I’ve been at work trying to resolve this issue with a growling stomach and an empty pocket because I work in the kitchen. I talk to text as I need use of both my hands some Burger King virtual assistant reached out via my email. I stated the same issues that I had last night and they offered me a five dollar coupon towards my next visit flat out refusing to return my money even though I have the food in my car. None of it was eaten. None of us ate it And no matter what I do they refuse to return my money because I am so animated when I talk, my phone may have accidentally changed one of my words.From as to a@& further giving them excuse to not resolve my issue because at this time they flagged my email as using inappropriate language a.k.a. meaning Burger King does not want to refund my money will not refund my money and told me that in this case a refund is not possible. excuse me how is a refund not possible? It’s my money. I spent it and paid for a product I didn’t get. I have the product still in my car and I have been trying to return it, but to no avail, they won’t take it and they won’t give me my money back and then use a really poor excuse to not have to deal with the customer complaint by saying that I swore. This is pathetic and unacceptable. I’m not sure when we crossed over into the fact of people and establishments holding other peoples money when they didn’t get what they want not even being offered to have my food replaced that I paid the $30 for instead offering me a five dollar coupon this is the craziest thing I’ve ever had to deal with. So do yourself a favor And don’t depend on them to make your food right or for your money to be well spent because you’ll just be treated like you don’t matter and neither does your money
Atmosphere: 1
Food: 1
Service: 1
Food is meh and it's hard to understand staff.
Atmosphere: 2
Food: 2
Service: 2
Food was good, it took about 15 minutes to get my food though and there’s a sign saying that you aren’t allowed to stay for more than 30 minutes or you will be kicked out, you can’t sit down and enjoy a meal and chat with whoever you are with in 30 minutes
Atmosphere: 1
Food: 3
Service: 3
It's BK what more.to say
Atmosphere: 3
Food: 3
Service: 3
The store manager is not welcoming custoeemers. Customer service not available..
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hash Browns, Cheeseburger, Whopper Patty, French Toast Sticks, Whopper Jr
Not bad, cheap and quick breakfast. The food is not the best!
Atmosphere: 3
Food: 3
Service: 4
Very shameful leaders right up to corporations never once did u get a sorry locally. Just generic one from corporations. Lady drive thru rude give attitude toss my bag almost didn’t give drink. Still waiting for an apology
Atmosphere: 1
Food: 3
Service: 1
i think the joyfull lade that took my food at 1 am truly made my early morning since i walked and she was so helpful truly thankfull considering area
Atmosphere: 1
Food: 5
Service: 5
Drive Thursday was fast.
Food: 5
Service: 5
Restaurantji Recommends
Never had any issues with this location.
Atmosphere: 4
Food: 4
Service: 4
staff is always 10/10 super sweet and order is always right and it’s on 420 high street and i think that is so cool!
Atmosphere: 5
Food: 5
Service: 5
What a difference. Somersworth BK is cleaner, and the burgers are fresher now
Atmosphere: 5
Food: 5
Service: 5
My order is usually correct and delivery is fairly quick, but they have a posted "No Loitering" 30 minute time limit for eat-in. Why? Their dining area is always empty. I don't like feeling watched and rushed while eating. I'd rather go to the gas station Burger King with just 2 tables, but they somehow still don't care how long you sit there.
It was a expected.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Original Chicken Sandwich, French Fries
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