By far the WORST Starbucks around . Service is so slow. Shouldn’t take 15 min for a drive through coffee . Orders are never correct and always missing items. Total waste of money and then they protest all the time but yet still can’t even do their job correctly
Katie Kiss
I wish I had looked at the recent reviews of this place before going here. I went in to order my drink because of the long line in the drive through. That was my biggest mistake- the drive through serviced 10 cars before they even got to my order. When I inquired about my drink I was met with the biggest attitude and a woman practically yelling at me about wait times and to expect to wait. I understand a wait time- a 15 minute wait time for a beverage is a little insane, but not as insane as yelling at a customer for asking about it. I am in customer service for over 20 years now and never leave bad reviews but this place needs an overhaul on their staff. Shout out to the nice woman at the front though- she was very sweet unlike the aggressive barista making the drinks.
Michael Lawrence
What an embarrassment to society. Fire these ghouls and hire some respectable, hard-working people with actual customer service skills.
Matt Clifton
You could brew a coffee at home , run around your entire house and probably cook a full egg before getting your coffee here . Over 25 minutes and ordered on the app 10 minutes before I arrived
Maria Fournier
If I could give this Starbucks, a zero I would. The service is atrocious. I love Starbucks! I can’t begin to describe how horrible this location is. The manager on duty -because I really truly hope she wasn’t the actual store manager- went out of her way to make my visit as bad as possible. Starbucks is nice enough to remake your drink if another location doesn’t make it the right way. This was the closest location to where I got my drink, so I asked very politely if they could remake my drink. While she said, yes, she went above and beyond to explain to me why it wasn’t served to me correctly in the first place. Mind you I order this drink daily so I know how to order it. Since I wasn’t getting charged, I wanted to leave a tip so I asked if she could change out a five dollar bill for me. She very rudely said no we can’t change any money unless you’re buying something. So I asked the young girl who was very polite, if I could exchange my own money out of the tip jar and she wasn’t sure, so she went to the. “Manager” to ask. She then came over and said I already told you, we don’t change out money. You can’t put your hand in there. I can’t change out the money and you can’t either. I said I was just asking so that I could leave a tip, but you didn’t say that I couldn’t exchange the money which as a rule has never been a rule that I’ve been aware of or else there would be a sign up. Also I’m pretty sure they don’t watch that outdoor tip jar all day long, and I know I am seeing people changing out money in the indoor jars. She is not somebody that should be in customer service at all. She’s definitely in the wrong business! As somebody who’s been in the hospitality and service industry for decades, she needs a new career As a note, she made my coffee exactly the wrong way again. So there goes my six dollars.
Kasey Carberry
I went here on 12/30/24 at around 11am there was a HUGE Christmas vacation rush and it was very very busy. The woman who took my order was polite and personable, and the woman making orders was AMAZING she was a rockstar. Everyone there was. But I wanted to give a special thanks to (Jamie?) she had short brown hair and was so nice and efficient! Thank you!
Jeffrey Frost
Great experience today. We used the mobile app to order our usual morning drinks and it said it would be ready in 15 minutes. Normally it says 6-9 minutes so I figured it must be busy.
Got there in 13 minutes I observed at least 7 baristas hustling like crazy using all the machines to prepare what seemed like about 50 total orders, counting the ones waiting for pickup and the ones in progress. They all seemed happy and motivated to please customers.
There was seating available even at this peak time because most orders were either mobile pickup or drive through.
At the 15-minute mark, like clockwork, they called out my name and the order was ready, fresh and hot and exactly right.
So many times at other Starbucks locations I see inefficiency by either not having enough baristas or seeing underutilized machines or underutilized staff.
But this place was an efficient machine operating at full capacity serving a lot of customers at the fastest pace humanly possible. It was a beautiful sight to behold.
Atmosphere: 5
Food: 5
Service: 5
Dee
I order a drink here almost daily for my drive home. Sometimes it's perfect, other times I'm not sure what I'm paying for (order extra and get less than normal type thing). But the biggest issue is their store hours I would absolutely call ahead because this location is closed without notice so often. Lately it's been closed at least once a week during normal hours. I know there was water issue once but the other times, like today, I'm not sure if it's staffing or what. Just a tip to call before you go.
Atmosphere: 4
Food: 4
Service: 4
Luna Moon
Anyone who complains about this place, doesn't realize how much goes into being an employee here. They have to memorize over 100 drinks. On top of, everyone, switching up those recipes. Cut them so slack, people! Damn. I APPRECIATE YOU! Thank you for doing your best while being short staffed and any other obstacles that come your way!
Worst Starbucks ever. Orders are almost always wrong & due to wait times, it’s nearly impossible to rectify without making it an hour detour for coffee. The wait is consistently over estimate (pickup & drive thru) & the staff always makes excuses / blames the customer. The location is very busy & the drive thru can’t really accommodate backups.
Atmosphere: 3
Food: 4
Service: 1
Stephen McCarthy
I go to the Stratham store most every day and consistently JACK at the drive thru is the BEST guy there. He is always timely, friendly and good humored. He makes waiting in line worth it. Everyone should follow his lead. BRAVO! and THANKS.
Atmosphere: 5
Food: 5
Service: 5
Joel Sherman
A standard Starbucks. They're consistent and friendly. Their chairs are uncomfortable and flat. I think they might need to refresh their chairs at the tables.
However, when I mentioned I had a puppy from the spca, they gave me a pup cup for her. I love that they went above and beyond for our puppy.
By far the WORST Starbucks around . Service is so slow. Shouldn’t take 15 min for a drive through coffee . Orders are never correct and always missing items. Total waste of money and then they protest all the time but yet still can’t even do their job correctly
I wish I had looked at the recent reviews of this place before going here. I went in to order my drink because of the long line in the drive through. That was my biggest mistake- the drive through serviced 10 cars before they even got to my order. When I inquired about my drink I was met with the biggest attitude and a woman practically yelling at me about wait times and to expect to wait. I understand a wait time- a 15 minute wait time for a beverage is a little insane, but not as insane as yelling at a customer for asking about it. I am in customer service for over 20 years now and never leave bad reviews but this place needs an overhaul on their staff. Shout out to the nice woman at the front though- she was very sweet unlike the aggressive barista making the drinks.
What an embarrassment to society. Fire these ghouls and hire some respectable, hard-working people with actual customer service skills.
You could brew a coffee at home , run around your entire house and probably cook a full egg before getting your coffee here . Over 25 minutes and ordered on the app 10 minutes before I arrived
If I could give this Starbucks, a zero I would. The service is atrocious. I love Starbucks! I can’t begin to describe how horrible this location is. The manager on duty -because I really truly hope she wasn’t the actual store manager- went out of her way to make my visit as bad as possible. Starbucks is nice enough to remake your drink if another location doesn’t make it the right way. This was the closest location to where I got my drink, so I asked very politely if they could remake my drink. While she said, yes, she went above and beyond to explain to me why it wasn’t served to me correctly in the first place. Mind you I order this drink daily so I know how to order it. Since I wasn’t getting charged, I wanted to leave a tip so I asked if she could change out a five dollar bill for me. She very rudely said no we can’t change any money unless you’re buying something. So I asked the young girl who was very polite, if I could exchange my own money out of the tip jar and she wasn’t sure, so she went to the. “Manager” to ask. She then came over and said I already told you, we don’t change out money. You can’t put your hand in there. I can’t change out the money and you can’t either. I said I was just asking so that I could leave a tip, but you didn’t say that I couldn’t exchange the money which as a rule has never been a rule that I’ve been aware of or else there would be a sign up. Also I’m pretty sure they don’t watch that outdoor tip jar all day long, and I know I am seeing people changing out money in the indoor jars.
She is not somebody that should be in customer service at all. She’s definitely in the wrong business! As somebody who’s been in the hospitality and service industry for decades, she needs a new career
As a note, she made my coffee exactly the wrong way again. So there goes my six dollars.
I went here on 12/30/24 at around 11am there was a HUGE Christmas vacation rush and it was very very busy. The woman who took my order was polite and personable, and the woman making orders was AMAZING she was a rockstar. Everyone there was. But I wanted to give a special thanks to (Jamie?) she had short brown hair and was so nice and efficient! Thank you!
Great experience today. We used the mobile app to order our usual morning drinks and it said it would be ready in 15 minutes. Normally it says 6-9 minutes so I figured it must be busy.
Got there in 13 minutes I observed at least 7 baristas hustling like crazy using all the machines to prepare what seemed like about 50 total orders, counting the ones waiting for pickup and the ones in progress. They all seemed happy and motivated to please customers.
There was seating available even at this peak time because most orders were either mobile pickup or drive through.
At the 15-minute mark, like clockwork, they called out my name and the order was ready, fresh and hot and exactly right.
So many times at other Starbucks locations I see inefficiency by either not having enough baristas or seeing underutilized machines or underutilized staff.
But this place was an efficient machine operating at full capacity serving a lot of customers at the fastest pace humanly possible. It was a beautiful sight to behold.
Atmosphere: 5
Food: 5
Service: 5
I order a drink here almost daily for my drive home. Sometimes it's perfect, other times I'm not sure what I'm paying for (order extra and get less than normal type thing). But the biggest issue is their store hours I would absolutely call ahead because this location is closed without notice so often. Lately it's been closed at least once a week during normal hours. I know there was water issue once but the other times, like today, I'm not sure if it's staffing or what. Just a tip to call before you go.
Atmosphere: 4
Food: 4
Service: 4
Anyone who complains about this place, doesn't realize how much goes into being an employee here. They have to memorize over 100 drinks. On top of, everyone, switching up those recipes. Cut them so slack, people! Damn. I APPRECIATE YOU! Thank you for doing your best while being short staffed and any other obstacles that come your way!
Atmosphere: 5
Food: 5
Service: 5
Another wonderful Starbucks coffee shop ☕🌞
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Emperor's Clouds & Mist
Restaurantji Recommends
Thanks to Jamie for making a great pour over!
Atmosphere: 3
Food: 5
Service: 5
Worst Starbucks ever. Orders are almost always wrong & due to wait times, it’s nearly impossible to rectify without making it an hour detour for coffee. The wait is consistently over estimate (pickup & drive thru) & the staff always makes excuses / blames the customer. The location is very busy & the drive thru can’t really accommodate backups.
Atmosphere: 3
Food: 4
Service: 1
I go to the Stratham store most every day and consistently JACK at the drive thru is the BEST guy there. He is always timely, friendly and good humored. He makes waiting in line worth it. Everyone should follow his lead. BRAVO! and THANKS.
Atmosphere: 5
Food: 5
Service: 5
A standard Starbucks. They're consistent and friendly. Their chairs are uncomfortable and flat. I think they might need to refresh their chairs at the tables.
However, when I mentioned I had a puppy from the spca, they gave me a pup cup for her. I love that they went above and beyond for our puppy.
Atmosphere: 4
Service: 5
Good ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Pecan Bread
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