Why all of a sudden is the staff no longer able to except tips?? I'm hoping corporate compensates their hourly wage for the money they lose daily. That's not right!!
Atmosphere: 3
Food: 5
Service: 5
Emily Gaskill
The best word I can describe for my drink is “disgusting” I didn't even drink it, I had to go to another dunks in Rochester to remake it because the girls at this dunks wouldn't remake it and said “I made it myself”. The girls at the Rochester location even told me “don't drink that”
Atmosphere: 1
Food: 1
Service: 1
PTSD
Food was cold only gave 3 bacon strips in my order forgot my donut everyone needs to be fired
Atmosphere: 1
Food: 1
Service: 1
Rita Etherington
I didn’t see inside seating. The rest room needed maintenance. Service was quick.
Atmosphere: 3
Food: 5
Service: 5
Tom Shepard
Customer service at this Dunkin’ Donuts has become embarrassing and unprofessional It’s definitely not what it used to be. Employees often show attitude, even throwing fits in front of customers, which creates a hostile and uncomfortable environment. This has happened on multiple occasions, not just once.
On top of that, don’t bother placing a walk-in online order and expecting it to be ready on time. Orders consistently take an average of 20 minutes, and more often than not, something is missing when you finally get your food or drinks.
This location has gone downhill and needs serious improvement in both service and efficiency.
Atmosphere: 1
Food: 3
Service: 1
Stephany Alves
Pleasant employees. Food was cooked perfect. Now this is an EVERYTHING bagel... no place for pic!
Food: 5
Service: 5
Marlene Zimmer
Most of the time they make their food to perfection. The only bad thing I'd say is there app because when I order they should tell you if they are out of something before you have paid already.
Atmosphere: 5
Food: 4
Service: 4
Kristina Stewart
Best donuts I’ve ever had at a dunkin is from this store. I don’t know what it is but they’re so fresh and soft. Staff is great too! I never ever wait long here they are super fast!
Atmosphere: 5
Food: 5
Service: 5
Cecile Jacobsmeyer
Ordered ahead on-line drink wasn't ready when I arrived. I watch three people place orders at the counter and get served. I finally asked were my drink was before they even started making it.
Atmosphere: 3
Food: 3
Service: 1
Amy Monks
LET THE STAFF ACCEPT TIPS. We won’t be back until this is changed.
Just went in. They have a self help kiosk they make you use. The line is astronomical because of it. Bathroom toilet is disgusting. I ordered and the lady didn’t even tell me the coffee was ready so I’m standing there like a dink waiting for 10 minutes and she made eye contact with me. Avoid at all costs, the worst I’ve been to
Atmosphere: 1
Food: 1
Service: 1
D L.
Filthy in dining area and especially bathrooms, but the kids playing and joking around behind the counter didn't notice. The food display case was disorganized and messy. Chose not to purchase anything based on staff and atmosphere. Sad for Dunkin.
Atmosphere: 1
Service: 1
Steve Glencross
Coffee taste like milk! No mocha as ordered. Jobs not that hard, want more money do your job right!
Atmosphere: 2
Food: 1
Service: 1
Buddy OhSure
The coffee isn't what it used to be. It changed years ago. I go in a pinch still
Atmosphere: 3
Food: 3
Service: 3
Alanna sparks
Absolutely the best Dunkin’ I’ve ever been to! The entire experience was top-notch from start to finish. Despite the line wrapping around the building, the staff kept everything moving smoothly and efficiently. What really stood out was one incredibly sweet worker who still took the time to chat and brighten my day, even while juggling a packed store. The entire team worked together seamlessly, and the store itself was spotless. Friendly service, great energy, and an overall impressive level of professionalism—this location sets the standard!
Why all of a sudden is the staff no longer able to except tips?? I'm hoping corporate compensates their hourly wage for the money they lose daily. That's not right!!
Atmosphere: 3
Food: 5
Service: 5
The best word I can describe for my drink is “disgusting” I didn't even drink it, I had to go to another dunks in Rochester to remake it because the girls at this dunks wouldn't remake it and said “I made it myself”. The girls at the Rochester location even told me “don't drink that”
Atmosphere: 1
Food: 1
Service: 1
Food was cold only gave 3 bacon strips in my order forgot my donut everyone needs to be fired
Atmosphere: 1
Food: 1
Service: 1
I didn’t see inside seating. The rest room needed maintenance. Service was quick.
Atmosphere: 3
Food: 5
Service: 5
Customer service at this Dunkin’ Donuts has become embarrassing and unprofessional It’s definitely not what it used to be. Employees often show attitude, even throwing fits in front of customers, which creates a hostile and uncomfortable environment. This has happened on multiple occasions, not just once.
On top of that, don’t bother placing a walk-in online order and expecting it to be ready on time. Orders consistently take an average of 20 minutes, and more often than not, something is missing when you finally get your food or drinks.
This location has gone downhill and needs serious improvement in both service and efficiency.
Atmosphere: 1
Food: 3
Service: 1
Pleasant employees. Food was cooked perfect. Now this is an EVERYTHING bagel... no place for pic!
Food: 5
Service: 5
Most of the time they make their food to perfection. The only bad thing I'd say is there app because when I order they should tell you if they are out of something before you have paid already.
Atmosphere: 5
Food: 4
Service: 4
Best donuts I’ve ever had at a dunkin is from this store. I don’t know what it is but they’re so fresh and soft. Staff is great too! I never ever wait long here they are super fast!
Atmosphere: 5
Food: 5
Service: 5
Ordered ahead on-line drink wasn't ready when I arrived. I watch three people place orders at the counter and get served. I finally asked were my drink was before they even started making it.
Atmosphere: 3
Food: 3
Service: 1
LET THE STAFF ACCEPT TIPS. We won’t be back until this is changed.
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
Just went in. They have a self help kiosk they make you use. The line is astronomical because of it. Bathroom toilet is disgusting. I ordered and the lady didn’t even tell me the coffee was ready so I’m standing there like a dink waiting for 10 minutes and she made eye contact with me. Avoid at all costs, the worst I’ve been to
Atmosphere: 1
Food: 1
Service: 1
Filthy in dining area and especially bathrooms, but the kids playing and joking around behind the counter didn't notice. The food display case was disorganized and messy. Chose not to purchase anything based on staff and atmosphere. Sad for Dunkin.
Atmosphere: 1
Service: 1
Coffee taste like milk! No mocha as ordered. Jobs not that hard, want more money do your job right!
Atmosphere: 2
Food: 1
Service: 1
The coffee isn't what it used to be. It changed years ago. I go in a pinch still
Atmosphere: 3
Food: 3
Service: 3
Absolutely the best Dunkin’ I’ve ever been to! The entire experience was top-notch from start to finish. Despite the line wrapping around the building, the staff kept everything moving smoothly and efficiently. What really stood out was one incredibly sweet worker who still took the time to chat and brighten my day, even while juggling a packed store. The entire team worked together seamlessly, and the store itself was spotless. Friendly service, great energy, and an overall impressive level of professionalism—this location sets the standard!
Service: 5
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