The help is friendly enough but there just isn't enough employees. My drink was wrong and my food was overcooked but cold. If they hire more help I think it would be a great dunkins.
Atmosphere: 4
Food: 2
Service: 3
Tad Loud
Very very slow service, 20 minutes for a cup of coffee
Food: 4
Service: 1
Zach Michaud
The line always moves slowly, the counters are always a mess covered in milk, too many people with no clear order, clearly the manager doesn’t have a grasp on what a Dunkin’ Donuts should look like. Everybody avoids taking the front counter orders, the manger is always off the floor only coming to the front to help workers for a moment then retreats to the back leaving the floor still in shambles. The workers are never professionally dressed for work wearing street clothes including the manager.
Food: 4
Seamus Grossman
Shouldn't take 20 mins for ice coffee in the drive thru. When I'm at the window watching a kid sweep. Instead of getting drinks out the window when you have a line of cars waiting.
Service: 1
Alicia Lloyd
If i can give them a zero i woukd very poorly run
Dan Gill
Was at this dunkins today in New Hampshire the staff was very helpful. Got a couple of ice coffees. This is a beautiful area the lakes are all around plenty of parking your in and out quickly. No wait.
Atmosphere: 4
Food: 4
Service: 5
brian smith
Just left there. One vehicle in front of me. No one else in the drive thru I ordered sausage egg and cheese on an everything bagel and 1 order of home fries. I received sausage egg and cheese wake up wrap and a cream cheese plain bagel. 🤦🏻♂️
Atmosphere: 3
Service: 2
Jen Westland
Should have gotten Starbucks instead. I have never had such a disgusting coffee until I came to this Dunkin location. I’ve always hated when people say this, but never again.
Stephanie Lilleberg
Reliable service with good employees, just be patient 👍 They are doing their best! Use the app to do a pick up order to beat the line (but if your order includes a bakery item, be ready to have to ask for it- a lot of times that item doesn’t come until you actually ask)
Atmosphere: 4
Food: 3
Service: 4
Timothy Robbins
Well I just got a coffee, and a couple bags of chips from here !
I went through the drive thru at a new Dunkins in NH and my latte was perfect 👌
Atmosphere: 5
Food: 5
Service: 5
Kelly Cecilia
The staff did a great job of keeping their composure and maintained great customer service through technical difficulties. Thanks so much, everyone!
Atmosphere: 5
Food: 5
Service: 5
Dale aldrich
I was at dunkin in winchester to day service sucks I stood at the counter 20 minutes before someone waited me it's like that all the time they to get their act together the manager did not care I was told drive up is frist.they should get new help.
Atmosphere: 2
Food: 3
Service: 1
Briana Russell
I never write reviews. But this was TERRRRIBLE service. Woman in charge was very rude and miserable. Ugh
Atmosphere: 1
Food: 1
Service: 1
mzdaizy
By far, the worst experience at this chain location. Unfortunately, convenience has dictated that we repeat the mistake several times over, and each occasion is just as bad. Horrible customer service, unprofessional associates, the longest wait times imaginable. Not a single redeeming quality for this location. It surprises me every day they remain open. The only recommendation I have is to avoid this location.
The help is friendly enough but there just isn't enough employees. My drink was wrong and my food was overcooked but cold. If they hire more help I think it would be a great dunkins.
Atmosphere: 4
Food: 2
Service: 3
Very very slow service, 20 minutes for a cup of coffee
Food: 4
Service: 1
The line always moves slowly, the counters are always a mess covered in milk, too many people with no clear order, clearly the manager doesn’t have a grasp on what a Dunkin’ Donuts should look like. Everybody avoids taking the front counter orders, the manger is always off the floor only coming to the front to help workers for a moment then retreats to the back leaving the floor still in shambles. The workers are never professionally dressed for work wearing street clothes including the manager.
Food: 4
Shouldn't take 20 mins for ice coffee in the drive thru. When I'm at the window watching a kid sweep. Instead of getting drinks out the window when you have a line of cars waiting.
Service: 1
If i can give them a zero i woukd very poorly run
Was at this dunkins today in New Hampshire the staff was very helpful. Got a couple of ice coffees. This is a beautiful area the lakes are all around plenty of parking your in and out quickly. No wait.
Atmosphere: 4
Food: 4
Service: 5
Just left there. One vehicle in front of me. No one else in the drive thru I ordered sausage egg and cheese on an everything bagel and 1 order of home fries. I received sausage egg and cheese wake up wrap and a cream cheese plain bagel. 🤦🏻♂️
Atmosphere: 3
Service: 2
Should have gotten Starbucks instead. I have never had such a disgusting coffee until I came to this Dunkin location. I’ve always hated when people say this, but never again.
Reliable service with good employees, just be patient 👍 They are doing their best! Use the app to do a pick up order to beat the line (but if your order includes a bakery item, be ready to have to ask for it- a lot of times that item doesn’t come until you actually ask)
Atmosphere: 4
Food: 3
Service: 4
Well I just got a coffee, and a couple bags of chips from here !
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
I went through the drive thru at a new Dunkins in NH and my latte was perfect 👌
Atmosphere: 5
Food: 5
Service: 5
The staff did a great job of keeping their composure and maintained great customer service through technical difficulties. Thanks so much, everyone!
Atmosphere: 5
Food: 5
Service: 5
I was at dunkin in winchester to day service sucks I stood at the counter 20 minutes before someone waited me it's like that all the time they to get their act together the manager did not care I was told drive up is frist.they should get new help.
Atmosphere: 2
Food: 3
Service: 1
I never write reviews. But this was TERRRRIBLE service. Woman in charge was very rude and miserable. Ugh
Atmosphere: 1
Food: 1
Service: 1
By far, the worst experience at this chain location. Unfortunately, convenience has dictated that we repeat the mistake several times over, and each occasion is just as bad. Horrible customer service, unprofessional associates, the longest wait times imaginable. Not a single redeeming quality for this location. It surprises me every day they remain open. The only recommendation I have is to avoid this location.
Atmosphere: 1
Food: 1
Service: 1
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