Ordered food online which never arrived. I called them after ordering online and was told they got my order and it would be 15 to 20 minutes. When I called again an hour later I was told that Uber had picked up my order for delivery a long time ago. Their website says nothing at all about Uber so I believed I was dealing with Hunan Garden. They said they would check with Uber, but 20 minutes later had not called me back, so I called them again. They were very argumentative and never offered any apology for the screw-up. I told her to cancel the order and I would not pay for it. The lady I spoke to hung up on me . A short time later I called back again and after about 10 rings a gentleman picked up the phone. Again, he was not the least bit apologetic and proceeded to argue with me. He told me that they had talked to Uber and that they had tried to call me but I didn't pick up. I never received a phone call from anyone. I told him again that I would not accept the order at this point and would not pay for it. He tried to blame the whole thing on Uber, but I was not dealing with Uber as I placed my order on their website, which again makes no mention of Uber. He called back several minutes later and told me had spoken with Uber and they never received my order, so obviously they had been lying to me the whole time. I will never deal with this dishonest business again. If they had just told me in the beginning that they didn't get my order this could have been easily avoided. I would give them no stars if I could.
Wheelchair accessibility: Don't know.
Atmosphere: 1
Food: 4
Service: 1
Carl
Good food.
Atmosphere: 4
Food: 4
Service: 4
Joan G (J_doe68)
Food is hit or miss, a lot of times she doesn’t completely drain things that are fried and you end up with an oily soggy mess, but other than that it’s good!
Atmosphere: 3
Food: 1
Service: 5
John G (diggty66)
Food is hit or miss, a lot of times she doesn’t completely drain things that are fried and you end up with an oily soggy mess, but other than that it’s good!
Atmosphere: 3
Food: 1
Service: 5
David Horrocks
I enjoy getting take out. This place meets our expectations for Chinese food take out, and is typical for this area. I appreciate that this is a family run place, with their kids learning too. We have tried other places in the area and keep coming back here. Very convenient location for us too.
Atmosphere: 4
Food: 4
Service: 4
Richie D
Ok experience food was okFried rice was
Atmosphere: 3
Food: 4
Service: 4
Richard D
Ok experience food was ok Fried rice was good
Atmosphere: 3
Food: 4
Service: 4
Sai T
Wow! I was expecting it to be another fast food Chinese food place but their food was VERY good! The sesame chicken was actually soft on the inside like it’s supposed to be and the fried rice was excellent. Really impressed with this place!
Parking: Easy to park and lots of spots
Atmosphere: 5
Food: 5
Service: 5
Carmine Ray
Food tastes good but so expensive. They raised prices by $4-$5 on all large dishes.
Atmosphere: 2
Food: 4
Service: 4
M P
Sesame chicken was not crispy. Same for the egg foo young- texture was as if it had been soaking in the sauce for hours.
Well I wish I could review the food but didn't get as far as ordering: On entering there was a young boy at the counter. He asked if he could help me, and I said I wanted to make a take out order. He stopped whatever was playing on his phone, walked down the counter to the register and looked at me. I asked for a menu, he looked at the counter, slammed his hand on the counter and walked down the counter and into the kitchen area without a word. I promptly walked out. Won't try again.
Service: 1
M Pergola
Sesame chicken was not crispy. Same for the egg foo young- texture was as if it had been soaking in the sauce for hours.
Atmosphere: 3
Food: 3
Service: 4
john giles
Food is hot or miss, a lot of times she doesn’t completely drain things that are fried and you end up with an oily soggy mess, but other than that it’s good!
Atmosphere: 3
Food: 2
Service: 5
Theresa Nalbone
Delicious food and I like their kids they are so sweet
Michael rentz
Mostly a carryout place with a few tables, food was great!, staff very helpful
Ordered food online which never arrived. I called them after ordering online and was told they got my order and it would be 15 to 20 minutes. When I called again an hour later I was told that Uber had picked up my order for delivery a long time ago. Their website says nothing at all about Uber so I believed I was dealing with Hunan Garden. They said they would check with Uber, but 20 minutes later had not called me back, so I called them again. They were very argumentative and never offered any apology for the screw-up. I told her to cancel the order and I would not pay for it. The lady I spoke to hung up on me .
A short time later I called back again and after about 10 rings a gentleman picked up the phone. Again, he was not the least bit apologetic and proceeded to argue with me. He told me that they had talked to Uber and that they had tried to call me but I didn't pick up. I never received a phone call from anyone. I told him again that I would not accept the order at this point and would not pay for it. He tried to blame the whole thing on Uber, but I was not dealing with Uber as I placed my order on their website, which again makes no mention of Uber.
He called back several minutes later and told me had spoken with Uber and they never received my order, so obviously they had been lying to me the whole time. I will never deal with this dishonest business again. If they had just told me in the beginning that they didn't get my order this could have been easily avoided. I would give them no stars if I could.
Wheelchair accessibility: Don't know.
Atmosphere: 1
Food: 4
Service: 1
Good food.
Atmosphere: 4
Food: 4
Service: 4
Food is hit or miss, a lot of times she doesn’t completely drain things that are fried and you end up with an oily soggy mess, but other than that it’s good!
Atmosphere: 3
Food: 1
Service: 5
Food is hit or miss, a lot of times she doesn’t completely drain things that are fried and you end up with an oily soggy mess, but other than that it’s good!
Atmosphere: 3
Food: 1
Service: 5
I enjoy getting take out. This place meets our expectations for Chinese food take out, and is typical for this area. I appreciate that this is a family run place, with their kids learning too. We have tried other places in the area and keep coming back here. Very convenient location for us too.
Atmosphere: 4
Food: 4
Service: 4
Ok experience food was okFried rice was
Atmosphere: 3
Food: 4
Service: 4
Ok experience food was ok
Fried rice was good
Atmosphere: 3
Food: 4
Service: 4
Wow! I was expecting it to be another fast food Chinese food place but their food was VERY good! The sesame chicken was actually soft on the inside like it’s supposed to be and the fried rice was excellent. Really impressed with this place!
Parking: Easy to park and lots of spots
Atmosphere: 5
Food: 5
Service: 5
Food tastes good but so expensive. They raised prices by $4-$5 on all large dishes.
Atmosphere: 2
Food: 4
Service: 4
Sesame chicken was not crispy. Same for the egg foo young- texture was as if it had been soaking in the sauce for hours.
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Well I wish I could review the food but didn't get as far as ordering: On entering there was a young boy at the counter. He asked if he could help me, and I said I wanted to make a take out order. He stopped whatever was playing on his phone, walked down the counter to the register and looked at me. I asked for a menu, he looked at the counter, slammed his hand on the counter and walked down the counter and into the kitchen area without a word. I promptly walked out. Won't try again.
Service: 1
Sesame chicken was not crispy. Same for the egg foo young- texture was as if it had been soaking in the sauce for hours.
Atmosphere: 3
Food: 3
Service: 4
Food is hot or miss, a lot of times she doesn’t completely drain things that are fried and you end up with an oily soggy mess, but other than that it’s good!
Atmosphere: 3
Food: 2
Service: 5
Delicious food and I like their kids they are so sweet
Mostly a carryout place with a few tables, food was great!, staff very helpful
Atmosphere: 3
Food: 5
Service: 5
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