Dunkin'
241 Newton Sparta Rd, Andover
(973) 300-1291
Recent Reviews
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Awful service. Walked out due to the blue haired girl with the nose ring. Won’t be back. Plenty of other Dunkin’s.
Atmosphere: 1
Service: 1
Drive through lady absolutely made my day. She was so kind and cheerful. The donuts were incredible. Twice the size of other dunking locations and the flavors were on point! Bravo!
Atmosphere: 5
Food: 5
Service: 5
Always friendly, good service
Atmosphere: 4
Food: 4
Service: 4
Ordered online from the same distance as always. i pull up with three cars ahead of me. when i get to the window, i wait, and wait, which is fine, ill wait. but then the lady at the window starts freaking out at me that i placed the order too late and theres three cars behind me, and told me to pull up and they'll walk it out. I pull to the side and walk in myself, and the drink was done sitting on the counter. From the minute it took me to pull to the side and walk in, it was already done, all while this lady freaked out at me.
Only a couple tables to sit down, but they have a drive-through if that’s what you like. Otherwise a regular Dunkin.
How greedy can you get? I asked for NO ice in my ice coffee. I was charged an extra dollar for NO ice. What is next? An extra dollar for the cup, for a napkin, for a packet of sugar? I was shocked when I looked at my receipt. Next time I may go to Starbucks, but I will never go back to this Dunkin!
Atmosphere: 1
Food: 3
Service: 3
Ordered snackin bacon which they had let me know was sold out. So I ordered 2 bags of hash browns and received 1 bag with 3 hash browns in it. Morning crew seems to be ok but afternoon/night shift has been not the greatest.
Atmosphere: 3
Food: 3
Service: 1
Staff very helpful and friendly
Terrible customer service, ordered one coffee just one coffee and it took longer then 10 min to get my coffee…
Atmosphere: 1
Food: 1
Service: 1
Friendly staff,good coffee,classic donuts.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The girl working the window had a nasty attitude. Forgot my cold foam on my coffee & then the whipped cream on my son’s coolata, which whatever. But then proceeded to aggressively hand them to us out the window, my 6 year old even pointed it out to us after we left.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service. Ordered on the go and was greeted with we are out of cold brew. Which I was already charged for. I asked if they can substitute it with an iced coffee which is cheaper and they said they will have to charge me. I explained I already paid more than ice coffee is worth and they said they still have to charge. They tried to get more money out of me by double charging me when they caused they original issue.
Atmosphere: 1
Food: 1
Service: 1
I stopped to get coffee today at 6am and there was a fly in my coffee ☕️ disgusting.. stay away from this location..
Great location. Clean. Tables to sit, outlet to charge, clean bathroom.
Atmosphere: 5
Food: 5
Service: 5
They are not friendly and welcoming at all. Not even a “good morning “ or “ hello”. Not even a welcoming smile. So I drive a few more minutes now to go to the Dunkin by DMV. They are much friendlier there.
Atmosphere: 5
Food: 5
Service: 1
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