This is honestly one of the best Starbucks stores. The customer service here is amazing, it feels very welcoming. I do understand some of the reviews because sometimes I do come and I’m met with some extremely rude and incompetent individuals. However it doesn’t happen often given how often I visit this store. The good experiences definitely outweigh the bad ones.
Atmosphere: 5
Food: 5
Service: 5
Marcelo Tavares
Good coffee as it’s always
Atmosphere: 4
Food: 4
Service: 4
Darleen Miranda
Lia , Sergio , & David. Amazing helpful staff and they also made my drink EXACTLY how I wanted it to the T ! Extremely good , EVERY time I come. They never disappoint! HIGHLY RECOMMEND this Starbucks! The staff is always welcoming as well.
Atmosphere: 5
Food: 5
Service: 5
Blanca Regato
I am extremely disappointed with the service I received during my visit, specifically because of an employee named Latia. From the moment she began taking my order, her attitude was rude, dismissive, and unwelcoming. There was no greeting, no eye contact, and no basic level of customer service. She made it very clear—through her tone, facial expressions, and body language—that she did not want to be there and that helping customers was an inconvenience.
What made the situation even more uncomfortable was her behavior toward her coworkers while I was standing right there. She was speaking under her breath and making comments to them in a way that was clearly unprofessional and inappropriate. Even her coworkers appeared uncomfortable and visibly tired of her behavior, which says a lot. It created an awkward and unpleasant environment for everyone involved.
Starbucks prides itself on being a welcoming and customer-focused company, but this experience was the complete opposite of what the brand represents. No customer should be made to feel like a burden for simply placing an order. If an employee is unhappy or frustrated at work, that should never be taken out on customers. I hope management takes this seriously and addresses both the attitude and professionalism displayed, because service like this drives customers away.
Atmosphere: 5
Food: 4
Service: 1
Davion Valentin
This was one of the worst customer service experiences I’ve ever had at a Starbucks. The cashier, Latia, had a noticeably bad attitude from the moment I approached the counter. She was dismissive, disrespectful, and clearly uninterested in helping customers.
I asked to speak with a manager, but none were on site. I was told to leave my number for a callback, which honestly feels pointless, hence why I’m leaving this review. To make matters worse, Latia outright refused to take my order just to give me a cup of water. When my friend finished ordering, she waited for her receipt and was abruptly dismissed with, “You’re done,” as if she was an inconvenience.
This is normally my go to Starbucks, but this interaction completely ruined the experience. The lack of professionalism and basic courtesy was unacceptable. If you come to this location and see Latia working, mi strongly advise avoiding her. Because of this experience, I won’t be returning anytime soon. Poor service like this nah acceptable, especially from a place I used to enjoy.
Atmosphere: 5
Food: 4
Service: 1
Unlocked Summit
Unbelievably slow. I pre order and went through the drive thru and it took nearly15 minutes. They just must be understaffed.
Atmosphere: 2
Food: 5
Service: 1
Ashley Salguero
I order a Venti iced white mocha 2 pimples of vanilla , caramel drizzle n vanilla sweet cream cold foam and this is what they give me
Atmosphere: 1
Food: 1
Service: 1
Johanny Caraballo
Extremely slow service. Only one car ahead of me and was waiting 10 minutes for 1 small coffee. Saw 4 people working doing everything else but making my drink, had to leave or would be late to an appointment
Alexrocks
Love it here!!Totally my go to place! My friend and I love the carmel macchiato and mocha latte.
Atmosphere: 5
Food: 5
Service: 5
Vanessa M
Rude drive thru associate.also my drink was disgusting and I needed to come inside to return.
Mmmmm, Sam is the best and details. My brûlée was just right thanks to the barista
Atmosphere: 5
Food: 5
Service: 5
Francine “Franie”
Aways great 👍🏼👍🏼👍🏼
Atmosphere: 5
Food: 5
Service: 5
Sajan Khindri
Very bad customer service... need to wait here so someone can take order in front register.... they know someone is waiting for placing the order but still they keep walking by..
Atmosphere: 1
Food: 1
Service: 1
Patricia Campos
I wanted to add to my order and the guy at the window said he was not allowed to add to my order. Really?? You don’t want more money??!? Great customer service
Service: 1
Gestalt Fund
Not too crowded most times and location is conveniently close to highway. The extra foam in mocha order didn't mean coffee should be at half cup level
This is honestly one of the best Starbucks stores. The customer service here is amazing, it feels very welcoming.
I do understand some of the reviews because sometimes I do come and I’m met with some extremely rude and incompetent individuals. However it doesn’t happen often given how often I visit this store. The good experiences definitely outweigh the bad ones.
Atmosphere: 5
Food: 5
Service: 5
Good coffee as it’s always
Atmosphere: 4
Food: 4
Service: 4
Lia , Sergio , & David. Amazing helpful staff and they also made my drink EXACTLY how I wanted it to the T ! Extremely good , EVERY time I come. They never disappoint! HIGHLY RECOMMEND this Starbucks! The staff is always welcoming as well.
Atmosphere: 5
Food: 5
Service: 5
I am extremely disappointed with the service I received during my visit, specifically because of an employee named Latia. From the moment she began taking my order, her attitude was rude, dismissive, and unwelcoming. There was no greeting, no eye contact, and no basic level of customer service. She made it very clear—through her tone, facial expressions, and body language—that she did not want to be there and that helping customers was an inconvenience.
What made the situation even more uncomfortable was her behavior toward her coworkers while I was standing right there. She was speaking under her breath and making comments to them in a way that was clearly unprofessional and inappropriate. Even her coworkers appeared uncomfortable and visibly tired of her behavior, which says a lot. It created an awkward and unpleasant environment for everyone involved.
Starbucks prides itself on being a welcoming and customer-focused company, but this experience was the complete opposite of what the brand represents. No customer should be made to feel like a burden for simply placing an order. If an employee is unhappy or frustrated at work, that should never be taken out on customers. I hope management takes this seriously and addresses both the attitude and professionalism displayed, because service like this drives customers away.
Atmosphere: 5
Food: 4
Service: 1
This was one of the worst customer service experiences I’ve ever had at a Starbucks. The cashier, Latia, had a noticeably bad attitude from the moment I approached the counter. She was dismissive, disrespectful, and clearly uninterested in helping customers.
I asked to speak with a manager, but none were on site. I was told to leave my number for a callback, which honestly feels pointless, hence why I’m leaving this review. To make matters worse, Latia outright refused to take my order just to give me a cup of water. When my friend finished ordering, she waited for her receipt and was abruptly dismissed with, “You’re done,” as if she was an inconvenience.
This is normally my go to Starbucks, but this interaction completely ruined the experience. The lack of professionalism and basic courtesy was unacceptable. If you come to this location and see Latia working, mi strongly advise avoiding her. Because of this experience, I won’t be returning anytime soon. Poor service like this nah acceptable, especially from a place I used to enjoy.
Atmosphere: 5
Food: 4
Service: 1
Unbelievably slow. I pre order and went through the drive thru and it took nearly15 minutes. They just must be understaffed.
Atmosphere: 2
Food: 5
Service: 1
I order a Venti iced white mocha 2 pimples of vanilla , caramel drizzle n vanilla sweet cream cold foam and this is what they give me
Atmosphere: 1
Food: 1
Service: 1
Extremely slow service. Only one car ahead of me and was waiting 10 minutes for 1 small coffee. Saw 4 people working doing everything else but making my drink, had to leave or would be late to an appointment
Love it here!!Totally my go to place! My friend and I love the carmel macchiato and mocha latte.
Atmosphere: 5
Food: 5
Service: 5
Rude drive thru associate.also my drink was disgusting and I needed to come inside to return.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Mmmmm, Sam is the best and details. My brûlée was just right thanks to the barista
Atmosphere: 5
Food: 5
Service: 5
Aways great 👍🏼👍🏼👍🏼
Atmosphere: 5
Food: 5
Service: 5
Very bad customer service... need to wait here so someone can take order in front register.... they know someone is waiting for placing the order but still they keep walking by..
Atmosphere: 1
Food: 1
Service: 1
I wanted to add to my order and the guy at the window said he was not allowed to add to my order. Really?? You don’t want more money??!? Great customer service
Service: 1
Not too crowded most times and location is conveniently close to highway. The extra foam in mocha order didn't mean coffee should be at half cup level
Atmosphere: 5
Food: 4
Service: 4
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