I have never been so disappointed. I have ordered an ice cream cake for a birthday celebration every year for years now. I placed my order on time several days before I needed it. Gave a pick up time of 2pm Sunday July 13th. Went to pick it up today, stood in line for approx 35 min. Got to the counter and told them I was here to get my cake. Gave them all the information and the gentleman brought the cake out and I looked at it and nicely said that was not my cake. He went to the back again and looked and looked and come up and said your cake was dropped earlier and was not remade. He said he would call to see if another could be made and when it would be able to be picked up. Now it is now 5pm I explained the reason I picked it up a little later was I did not have room in the freezer for the cake. He is now saying that they can make one and pick up at 7. My guests were already at my home. I was very upset if you knew earlier it was dropped why would you not have already had another made or call if their was a concern.
Being upset I just left. I called the store and asked to speak with the manager. The gentleman who picked up the phone did not introduce himself or address himself as the manager. This was the same person who waited on me while at the store. He proceeds to tell me that the cake was dropped and they forgot and it was not their fault. Whose fault was it?!? Mine for trusting you would make a new one and you did not. He kept telling me it was not their fault. Very poor customer service skills.told him I would be there at 7pm to get the cake.
I asked this gentleman to have the owner call since I know she is the one who makes the cakes. Never received the call.
Called at 7pm to ensure the cake was ready to only be told they did not make it and that they could give me a cake that was vanilla and strawberry. That was not what I ordered. Very disappointed in your staffs customer service skills and very disappointed in the owner for how she felt it should be rectified. Your husband would be disappointed in this type of service. I will be taking my business elsewhere.
Michael Koehler
The only reason I give 2 stars is for the ice cream and adequate customer service. This place is always full of people with and busy. The place looks terrible. Tonight the inside smelled of sewage, floors were sticky. There has been no update or improvement to this place since they moved across the street to this location. Holiday Ice Cream - DO BETTER
Taisha Daniels
I love their watering and I love their prices
Steve Zullo
Nostalgic place from as long as I can remember growing up. Good portions for the price. Friendly staff
Michelle Nazare’ Hack (Chelle)
My son and I took our pups to Amico Island and after to Holiday Ice Cream for pup cups and ice cream for us humans!
Mark Smith
The best
Ihtasham Ashraf
The ice cream was absolutely delicious, and the gentleman served us very well. The portions were huge, and the price was unbeatable.
chamkour shai
Very nice
Dwayne anderson
Ask for Alex hes their best worker their blueberry cheesecake icecream is good too and the cotton candy
No way to describe...
Sooo yummy 😋 😍 😜 😊
I have never been so disappointed. I have ordered an ice cream cake for a birthday celebration every year for years now. I placed my order on time several days before I needed it. Gave a pick up time of 2pm Sunday July 13th. Went to pick it up today, stood in line for approx 35 min. Got to the counter and told them I was here to get my cake. Gave them all the information and the gentleman brought the cake out and I looked at it and nicely said that was not my cake. He went to the back again and looked and looked and come up and said your cake was dropped earlier and was not remade. He said he would call to see if another could be made and when it would be able to be picked up. Now it is now 5pm I explained the reason I picked it up a little later was I did not have room in the freezer for the cake. He is now saying that they can make one and pick up at 7. My guests were already at my home. I was very upset if you knew earlier it was dropped why would you not have already had another made or call if their was a concern.
Being upset I just left. I called the store and asked to speak with the manager. The gentleman who picked up the phone did not introduce himself or address himself as the manager. This was the same person who waited on me while at the store. He proceeds to tell me that the cake was dropped and they forgot and it was not their fault. Whose fault was it?!? Mine for trusting you would make a new one and you did not. He kept telling me it was not their fault. Very poor customer service skills.told him I would be there at 7pm to get the cake.
I asked this gentleman to have the owner call since I know she is the one who makes the cakes. Never received the call.
Called at 7pm to ensure the cake was ready to only be told they did not make it and that they could give me a cake that was vanilla and strawberry. That was not what I ordered. Very disappointed in your staffs customer service skills and very disappointed in the owner for how she felt it should be rectified. Your husband would be disappointed in this type of service. I will be taking my business elsewhere.
The only reason I give 2 stars is for the ice cream and adequate customer service. This place is always full of people with and busy. The place looks terrible. Tonight the inside smelled of sewage, floors were sticky. There has been no update or improvement to this place since they moved across the street to this location.
Holiday Ice Cream - DO BETTER
I love their watering and I love their prices
Nostalgic place from as long as I can remember growing up. Good portions for the price. Friendly staff
My son and I took our pups to Amico Island and after to Holiday Ice Cream for pup cups and ice cream for us humans!
The best
The ice cream was absolutely delicious, and the gentleman served us very well. The portions were huge, and the price was unbeatable.
Very nice
Ask for Alex hes their best worker their blueberry cheesecake icecream is good too and the cotton candy
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Took my 7 year old here and prices are fare and you get a lot of ice cream for a small! The staff is also friendly and quick!
Atmosphere: 5
Food: 5
Service: 5
Service is always nice. The portions are awesome. I love the salty caramel truffle and the black cherry flavors.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coconut Ice Cream
The best ice cream in south Jersey 😊😋👌👍 you get your money's worth 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Cookies and Cream, Cinnamon Bun
Took my 7 year old here and prices are fare and you get a lot of ice cream for a small! The staff is also friendly and quick!
Atmosphere: 5
Food: 5
Service: 5
Massive portions!
Atmosphere: 5
Food: 5
Service: 5
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