Ordered through the mobile app, and my boyfriend went to pick it up at the drive-thru. They gave him a hard time because my name wasn't shown on the order. He ended up having to come back home because my phone was on silent to tell me that they said they didn't have my order. He went inside and told them everything we ordered and they still wouldn't give him our order. They kept telling him that they didn't have it. Before he went to pick it up the first time, we triple checked that we ordered at the correct location. I sent him the screenshot of the order so he could show them when he went back, and they still gave him a hard time. I had just recently downloaded the McDonald's app and did not know that you need to turn the display name option on. I don't understand why after he told them exactly what we ordered, they couldn't just give him the order that was probably just sitting there. They apparently needed a code the first time, but he didn't have that because he assumed if he just gave my name, they would know the order. I called the store to ask about this, and I read off the code that was in my email. The code is longer than 4 digits, so I read the whole thing, and the lady on the phone chuckled and told me it should only be a 4 digit number... I said, okay, well, this is the only code I see, and you're telling me it's not correct, so does that mean you won't give him the food when he pulls up at the drive-thru? The whole situation was extremely ridiculous. Unnecessarily inconvenient. This isn't the first time I've had an issue at this location. Management here is not good. They suck.
Atmosphere: 1
Food: 1
Service: 1
Katy Mae
So this is our McDonald's when we need quick dinner. The drive thru isn't quick and now the girl who is at the cashier window doesn't even speak just thrust her hand out for the credit card. No total nothing. We do love the playground.
Atmosphere: 3
Food: 5
Service: 2
Jeanie Marie
Basic McDonald’s nothing exciting about it depending on the shift you get friendly or unfriendly people food is good when fries aren’t hot they have no problem remaking them for me
Atmosphere: 3
Food: 4
Service: 3
Kevin G
First time using the kiosk. Overall... it is
Atmosphere: 5
Food: 4
Service: 5
Andres Phoinix
I liked this place, very friendly, clean, tidy. And fast!
Atmosphere: 5
Food: 5
Service: 5
raymond medina
Great place good fresh food
Atmosphere: 5
Food: 5
Service: 5
Max C
Juna is a really good worker. When they forgot my sauce she was there to offer me some. she really is an excellent manager!
Atmosphere: 5
Food: 5
Service: 5
Joe Diehl
Cold fries. Long drive thru wait was long
Atmosphere: 3
Food: 3
Service: 3
Mike Owen
Had a double cheeseburger fries and a lemonade everything was good.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheeseburger
mike
When they say fast food this location is what they mean. In and out in less then 5 minutes unlike some others
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Happy Meal, Cheeseburger, Big Mac, Quarter Pounder with Cheese, French Fries
The staff are so polite and pleasant at the Bordentown Mickey D's. Great team of employees.
Atmosphere: 5
Food: 5
Service: 5
Tiggy N
Worse McDonald's... Cold food... Ask for a help kitty happy meal and got trading cards instead... They are always out of the adult collectables no matter what they are or when
Food: 2
Service: 1
Larkin Cugnitti
Don't
al pallanti
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Brenton Miller
I never write negative reviews unless they are seriously needed to help the business get better. I have a business that relies heavily on google reviews so I understand the importance. The customer service is where the ball was dropped. It started when they took my order in the drive through. The associate came on saying "What do you need" .... I thought it was rude, but you can let that slide maybe it was a mistake. Then we pulled around and the young kid opens the window and stares at me with a smirk on his face as if I was bothering him. I handed him my debit card which has a Dallas Cowboy logo on it and he tells me the machine is down after watching him swipe the card in front of me. I then pulled out a hundred dollar bill as it was all I had and he rolled his eyes and reluctantly accepted the money. After I got my change he didn't say a word. Again, could be 1 bad employee I wasn't going to get upset over a young kid working at his first job. Then it was time to grab the food at the next window. Another young kid served the food and I asked if he would be able to throw away a disposable cup I had to make room for the two drinks I just bought. He says "no", so I thought he was kidding so I tried to hand it to him. He then proceeded to ask me for money in order to do it. I was blown away!!!! Then the manager came to the window and told me to go through it in the trash can up at the corner through his very limited English. And of course we didn't get what we ordered on top of all this.....I would strongly recommend having customer service training at this location.
Ordered through the mobile app, and my boyfriend went to pick it up at the drive-thru. They gave him a hard time because my name wasn't shown on the order. He ended up having to come back home because my phone was on silent to tell me that they said they didn't have my order. He went inside and told them everything we ordered and they still wouldn't give him our order. They kept telling him that they didn't have it. Before he went to pick it up the first time, we triple checked that we ordered at the correct location. I sent him the screenshot of the order so he could show them when he went back, and they still gave him a hard time. I had just recently downloaded the McDonald's app and did not know that you need to turn the display name option on. I don't understand why after he told them exactly what we ordered, they couldn't just give him the order that was probably just sitting there. They apparently needed a code the first time, but he didn't have that because he assumed if he just gave my name, they would know the order. I called the store to ask about this, and I read off the code that was in my email. The code is longer than 4 digits, so I read the whole thing, and the lady on the phone chuckled and told me it should only be a 4 digit number... I said, okay, well, this is the only code I see, and you're telling me it's not correct, so does that mean you won't give him the food when he pulls up at the drive-thru? The whole situation was extremely ridiculous. Unnecessarily inconvenient. This isn't the first time I've had an issue at this location. Management here is not good. They suck.
Atmosphere: 1
Food: 1
Service: 1
So this is our McDonald's when we need quick dinner. The drive thru isn't quick and now the girl who is at the cashier window doesn't even speak just thrust her hand out for the credit card. No total nothing. We do love the playground.
Atmosphere: 3
Food: 5
Service: 2
Basic McDonald’s nothing exciting about it depending on the shift you get friendly or unfriendly people food is good when fries aren’t hot they have no problem remaking them for me
Atmosphere: 3
Food: 4
Service: 3
First time using the kiosk. Overall... it is
Atmosphere: 5
Food: 4
Service: 5
I liked this place, very friendly, clean, tidy. And fast!
Atmosphere: 5
Food: 5
Service: 5
Great place good fresh food
Atmosphere: 5
Food: 5
Service: 5
Juna is a really good worker. When they forgot my sauce she was there to offer me some. she really is an excellent manager!
Atmosphere: 5
Food: 5
Service: 5
Cold fries. Long drive thru wait was long
Atmosphere: 3
Food: 3
Service: 3
Had a double cheeseburger fries and a lemonade everything was good.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheeseburger
When they say fast food this location is what they mean. In and out in less then 5 minutes unlike some others
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Happy Meal, Cheeseburger, Big Mac, Quarter Pounder with Cheese, French Fries
Restaurantji Recommends
The staff are so polite and pleasant at the Bordentown Mickey D's. Great team of employees.
Atmosphere: 5
Food: 5
Service: 5
Worse McDonald's... Cold food... Ask for a help kitty happy meal and got trading cards instead... They are always out of the adult collectables no matter what they are or when
Food: 2
Service: 1
Don't
Excellent service
Atmosphere: 5
Food: 5
Service: 5
I never write negative reviews unless they are seriously needed to help the business get better. I have a business that relies heavily on google reviews so I understand the importance. The customer service is where the ball was dropped. It started when they took my order in the drive through. The associate came on saying "What do you need" .... I thought it was rude, but you can let that slide maybe it was a mistake. Then we pulled around and the young kid opens the window and stares at me with a smirk on his face as if I was bothering him. I handed him my debit card which has a Dallas Cowboy logo on it and he tells me the machine is down after watching him swipe the card in front of me. I then pulled out a hundred dollar bill as it was all I had and he rolled his eyes and reluctantly accepted the money. After I got my change he didn't say a word. Again, could be 1 bad employee I wasn't going to get upset over a young kid working at his first job. Then it was time to grab the food at the next window. Another young kid served the food and I asked if he would be able to throw away a disposable cup I had to make room for the two drinks I just bought. He says "no", so I thought he was kidding so I tried to hand it to him. He then proceeded to ask me for money in order to do it. I was blown away!!!! Then the manager came to the window and told me to go through it in the trash can up at the corner through his very limited English. And of course we didn't get what we ordered on top of all this.....I would strongly recommend having customer service training at this location.
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