🍓 Recommendation for Açaí Bowls To the Management/Staff of Playa Bowls: I recently ordered an açaí bowl from your front counter, specifically the strawberry, banana, and Nutella option, based on a staff recommendation. While the staff member was helpful in suggesting the item and preparing the fresh fruit toppings, I was surprised to find that the base of the bowl—specifically the açaí, Nutella, and granola located underneath the fruit—was still solidly frozen. An açaí bowl should have a smooth, thick, soft-serve consistency that is ready to be eaten immediately. The frozen state made it nearly impossible to mix or eat the ingredients underneath, significantly detracting from the experience.
My recommendation for improving the quality and customer experience is as follows: Ensure Proper Thaw/Preparation Time: The pre-made açaí base should be kept at a temperature that allows it to maintain a cold, thick, scoopable texture, but not frozen solid. If bowls are prepared in advance and stored in the freezer, they must be allowed adequate time to temper (partially thaw) before serving to the customer.
Verify Consistency Before Serving: Staff should be trained to briefly check the consistency of the açaí base before adding toppings to confirm it is scoopable and ready to eat, especially in the center/bottom of the bowl. I hope this feedback helps you ensure that all açaí bowls are served at the intended consistency. I would like to try your bowls again if I can be assured they are properly prepared.
You can do better!
Atmosphere: 5
Food: 1
Service: 5
StayK
I'm so sad it took me so long go get on the Playabowl train, bc yikes! I have been missing out! but I'm on now...& I dont wona get off! Every bowl is exceptional w/ high quality ingredients that I can tailor make exactly how I want! Plus I feel good about eating! Mentally & physically. No longer do I get that narcoleptic-food coma sluggish, guilty feeling if I polish off a Playabowl. Happy extras include a rewards program, delivery, bday extras & seasonal promos, etc.
Atmosphere: 5
Food: 5
Service: 5
Cecilia Taroco
I love playabowls and I get the same thing everytime the booster bowl, which includes vanilla protein. Everytime I order to pickup on the app there is never any protein included, which makes the bowl icy and like a frozen watery soup. I don’t know if they are continuously forgetting, or if because it’s a a little more work to mix in the protein but every single time with no prevail there is no protein.I am not someone to complain or write a review like this but i have gotten FIVE bowls for pickup that are like this.When i go in store and order nothing is forgotten so im not sure what is going on. It is frustrating because like I said it’s a reoccurring issue and it just doesn’t make the food enjoyable without it. I love playabowls so maybe it’s just this location that’s not making their bowls correctly.
Atmosphere: 2
Food: 1
Service: 1
Kelly Rempfer
Prompt service with a smile. Thanks!
Atmosphere: 5
Food: 5
Service: 5
DAVEEN MILLER
The workers are always friendly at this location
Atmosphere: 5
Food: 5
Service: 5
Tiffany Romano
I only have gone to the brick location but I love it there everyone is so nice food comes out quick...love it there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pura Vida Acai Bowl
Rosie Barbiero
We ordered a bowl and haven’t even touched it yet when my husband noticed a maggot right on top of the fruit. This was not only disgusting but extremely concerning from a health and cleanliness standpoint. We didn’t eat it at all and threw it away immediately. This completely ruined our experience. I’m posting this so others are aware, and I truly hope the location takes food safety more seriously going forward. Very disappointing!
Sammy Shannon
This place is delicious
Atmosphere: 5
Food: 5
Service: 5
Roman Burns
I love this place. The protein balls are to die for. Electric mermaid with Goji berries is life. Thank you for always being consistent, while providing amazing customer service.
I love Playa Bowls! From the Service and the good vibes and the delicious bowls! I love them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella
shannonann elizabeth
I was at Brick NJ playa not Florida!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Coconut Bowl- Includes Blueberry Flax Granola
Yisroel Zelmanowitz
Staff was really rude honestly...
Atmosphere: 1
Food: 1
Service: 1
Kathy Eichinger
A happy place. 😊
Atmosphere: 5
Food: 5
Service: 5
mona mauti
SARA & LILIANA are the Reason xoxoxo Me not realizing the time walked in when in 3 minutes closing time..I saw the girls cleaning & putting everything away & realized it's closing time Thay insisted on serving Me ANYWAY without any hesitation!!! That alone deserves a Million Stars..They were the Sweetest duo..You are SOOO LUCKY to have these Beautiful Girls work at Playa Bowls Brick NJ.. MOST of the time sorry we ate closed NOT SARA & LILIANA THEY ARE THE SWEETEST CUTEST & NICEST GIRLS .SOOO A BIG THANK YOU GIRLS I.SOOO APPRECIATED YOU.& I ENJOYED MY PLAYA BOWL XOXOXOXO
🍓 Recommendation for Açaí Bowls
To the Management/Staff of Playa Bowls: I recently ordered an açaí bowl from your front counter, specifically the strawberry, banana, and Nutella option, based on a staff recommendation.
While the staff member was helpful in suggesting the item and preparing the fresh fruit toppings, I was surprised to find that the base of the bowl—specifically the açaí, Nutella, and granola located underneath the fruit—was still solidly frozen.
An açaí bowl should have a smooth, thick, soft-serve consistency that is ready to be eaten immediately. The frozen state made it nearly impossible to mix or eat the ingredients underneath, significantly detracting from the experience.
My recommendation for improving the quality and customer experience is as follows: Ensure Proper Thaw/Preparation Time: The pre-made açaí base should be kept at a temperature that allows it to maintain a cold, thick, scoopable texture, but not frozen solid. If bowls are prepared in advance and stored in the freezer, they must be allowed adequate time to temper (partially thaw) before serving to the customer.
Verify Consistency Before Serving: Staff should be trained to briefly check the consistency of the açaí base before adding toppings to confirm it is scoopable and ready to eat, especially in the center/bottom of the bowl.
I hope this feedback helps you ensure that all açaí bowls are served at the intended consistency. I would like to try your bowls again if I can be assured they are properly prepared.
You can do better!
Atmosphere: 5
Food: 1
Service: 5
I'm so sad it took me so long go get on the Playabowl train, bc yikes! I have been missing out! but I'm on now...& I dont wona get off! Every bowl is exceptional w/ high quality ingredients that I can tailor make exactly how I want! Plus I feel good about eating! Mentally & physically. No longer do I get that narcoleptic-food coma sluggish, guilty feeling if I polish off a Playabowl. Happy extras include a rewards program, delivery, bday extras & seasonal promos, etc.
Atmosphere: 5
Food: 5
Service: 5
I love playabowls and I get the same thing everytime the booster bowl, which includes vanilla protein. Everytime I order to pickup on the app there is never any protein included, which makes the bowl icy and like a frozen watery soup. I don’t know if they are continuously forgetting, or if because it’s a a little more work to mix in the protein but every single time with no prevail there is no protein.I am not someone to complain or write a review like this but i have gotten FIVE bowls for pickup that are like this.When i go in store and order nothing is forgotten so im not sure what is going on. It is frustrating because like I said it’s a reoccurring issue and it just doesn’t make the food enjoyable without it. I love playabowls so maybe it’s just this location that’s not making their bowls correctly.
Atmosphere: 2
Food: 1
Service: 1
Prompt service with a smile. Thanks!
Atmosphere: 5
Food: 5
Service: 5
The workers are always friendly at this location
Atmosphere: 5
Food: 5
Service: 5
I only have gone to the brick location but I love it there everyone is so nice food comes out quick...love it there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pura Vida Acai Bowl
We ordered a bowl and haven’t even touched it yet when my husband noticed a maggot right on top of the fruit. This was not only disgusting but extremely concerning from a health and cleanliness standpoint. We didn’t eat it at all and threw it away immediately. This completely ruined our experience. I’m posting this so others are aware, and I truly hope the location takes food safety more seriously going forward. Very disappointing!
This place is delicious
Atmosphere: 5
Food: 5
Service: 5
I love this place. The protein balls are to die for. Electric mermaid with Goji berries is life. Thank you for always being consistent, while providing amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
Early morning and greeted with a friendly smile!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nica Bowl
Restaurantji Recommends
I love Playa Bowls! From the Service and the good vibes and the delicious bowls! I love them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella
I was at Brick NJ playa not Florida!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Coconut Bowl- Includes Blueberry Flax Granola
Staff was really rude honestly...
Atmosphere: 1
Food: 1
Service: 1
A happy place. 😊
Atmosphere: 5
Food: 5
Service: 5
SARA & LILIANA are the Reason xoxoxo
Me not realizing the time walked in when in 3 minutes closing time..I saw the girls cleaning & putting everything away & realized it's closing time Thay insisted on serving Me ANYWAY without any hesitation!!! That alone deserves a Million Stars..They were the Sweetest duo..You are SOOO LUCKY to have these Beautiful Girls work at Playa Bowls Brick NJ..
MOST of the time sorry we ate closed NOT SARA & LILIANA THEY ARE THE SWEETEST CUTEST & NICEST GIRLS
.SOOO A BIG THANK YOU GIRLS I.SOOO APPRECIATED YOU.& I ENJOYED MY PLAYA BOWL XOXOXOXO
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stupid Cupid
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