Rita's Italian Ice & Frozen Custard

Very friendly staff

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Custard, Italian Ice

? Quite likely the worst-serviced Rita's in the general Somerset area, at least during my experience, Summer 2024. Almost every night that I have visited, (around 9:30pm; their hours are until 10pm...) one of the teen girls would say that the blender is closed, or something else was not working. One night, they told I asked for two flavored ices, but they missed one of the ice flavors. Too bad I found out once I got home.
Another night, one of the female teen employees told me the custard machine ‘WAS CLOSED.’ - I was like, "What does that mean? You guys close at 10!” She looked at me awkwardly and smirked; I then left.
Another night, they told me they can only provide ices, no custard.
Another night, they were already closed early (lights out, shutters down,) well before their listed closing-hours!
Another light, the two individuals saw me walking over and started mumbling something to each other. Asked for a certain drink and then one of them said that 'They can only do ices and nothing else.’

I wouldn't be shocked if those teens are clocking their hours to get paid til 10 while closing the business around 9:30 or before.
Not even sure if the store-owner knows that's happening. Such a pet-peeve when a business always closes earlier than their listed closing hours. At that point, put the closing-hours at 9:30... but then the kids might start closing shop at 9.
I end up going the extra 10 minutes to another Rita's.
?

Atmosphere: 3

Food: 5

Service: 2

?. A nice treat but definitely over priced, but what isn’t these days. Would not be affordable for a family unless everyone shared one treat. But then again maybe that’s how we should have dessert!

Atmosphere: 3

Food: 4

Service: 4

One of the better Rita’s locations in the area. It’s across the street from a youth sports complex so during baseball/softball season it gets very busy on game night. Just a heads up for timing ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard, Italian Ice

Staff is great!

Atmosphere: 5

Food: 5

Service: 5

Staff is very friendly, location always clean and flavors are on point. Love this place

Kid-friendliness: Nice benches to sit

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard, Italian Ice

Yesterday we arrived 21 mins before closing time, the male staff member saw us as we drove in (we made eye contact since I was looking out to ensure that they were open), then he hastily proceeded to pull down all the blinds indicating that they were closing up.

That was our last straw. For context why I say this: the day before this a full 1.5hrs before closing time this same worker came out to say that they were closed due to the storm (which lasted 20mins & was over by then, hence we were out ourselves). He said that they have to drive & they're not the most experienced drivers. I empathised with the anxiety given the weather but was confused considering that the rain was over. That's why we tried again the next day just to see him close up as we arrived, 21mins early. Sighhhh.

It was all very disappointing. We won't be going back to this branch

Atmosphere: 2

Food: 5

Service: 1

You just order and you're done! Like old style mcdonalds from that one movie, you can enjoy your treat in your car, a table there, a park bench, anywhere you'd like ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice

Standing outside at 8:40 on a Saturday night and your closed. Soo I guess you close before 9?

Hostile and rude service from one of the young employees. Disgusting and unprofessional attitude. Got my family order wrong and rolled her eyes when we corrected her. Unpleasant service and will not be returning.

Atmosphere: 1

Food: 1

Service: 1

Vanilla cone with sprinkles. Great way to blow off some steam after getting aggravated at Best Buy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard

Wild Black Cherry... Mic-drop.

We love this place

Travis and Kyle are a pleasure and work so hard - they are the reason we are loyal to this location

Rita's is delicous. They also support our all Volunteer Martinsville Rescue Squad with donations of Rita's to add some flavor to our National Nightout and our recruiting.