I ordered in the store went to my truck came back half hour later they never cooked my order No one cared about my time just to say we can cook it now no just give me a refund I Will NEVER Come back to this location
Atmosphere: 1
Service: 1
Kevin Johnson
Waited at counter for over 3 mins with the cashier right in front of me, she never said anything I walked out
Delilah H
This location can't seem to get it together. I ordered carryout and there were barely any fries in the oder. Now, this go-around, I ordered with Doordash and was given someone else's order. I don't know who's at fault, but just disappointing. The wings were all flats with two different flavors. I don't mind the flats, just wasn't what I ordered. I ended up calling Doordash and received a refund.
Atmosphere: 4
Food: 3
Service: 4
Steve Brogan
Ordered at 3:42pm for 5pm, arrived for pickup and they are saying an hour?? People asking to cancel for refund, manager saying takes 1 week? Place is a train wreck.
Emily Moore
The server, Angelina, was so polite!!!
Atmosphere: 5
Food: 5
Service: 5
Will Youance
I bought 30 wings there almost 2 months ago. 10 min after my purchase I called and ask to return them for my money back because they tasted like they went bad before they cook them. The girl took my info down and told me just toss them in the trash and she will refund the transaction. I called back 3 times after that and still no refund. They finally give me the direct contact of the general manager which never return my calls. I am out about $40. I will never go back there again. I will also report this to the better business bureau. This is deceitful and should never happen in orange city, FL.
Nicki Cunningham
I'd give zero stars if that was an option. I ordered food from them through Uber Eats, my order was missing 30 wings. I contacted Uber and they said to reach out to the store, I called the store and they promised a refund, when it didn't come again I called and again I was promised a refund. When it still did not come I called a third time and was told that it was Uber's fault and that they lied when they promised a refund. Then when I asked for the number for the district manager they supplied a dummy voicemail number like it was some kind of joke. In all my life this has to be the worst customer service I've ever experienced and that's saying alot considering I'm a comcast customer.
Rich Deschamps
Place is ran by staff who cannot communicate with customers and every single order I’ve ever picked up from here is 15 mins late
Atmosphere: 1
Food: 1
Service: 1
Donna Lueck
Janiah (not sure if that's spelled correctly) provided outstanding service!!! She took special care of our food and requests! Thank you Janiah!!
Atmosphere: 5
Food: 5
Service: 5
MSJ
This place is the worst I placed an order for a large fry extra seasoning and hardly any.
Fuqua location Houston tx . Absolute trash, had a order not show and tried calling to ask what the issue v was doordash tells me that Wingstop cancelled the order. Ive called up there a few times to at least get a refund seeing as I never got my food nor was doordash ever able to leave with the order and I get a lie saying there isn't any sort of manager there and they cannot refund my money without the manager and I have to call back after 6. When I try to call at that time I'm repeatedly hung up on it or on hold for 45 mins then hung up on 5 days now and still haven't been able to get refund or food
Brett Nellessen
Have ordered 3 times and 3 times got the wrong order. Asked for a refund and after not getting it after 2 weeks I called and they couldn’t give me a straight answer. Trash
Frances Collazo
Chicken was dry. No toilet tissue in the bathroom. When I asked for them to please fill it they said they didn't have the key to open the tissue holder and the manager wasn’t in.
Atmosphere: 1
Food: 1
Service: 3
Dee Sand
Only think that was good was the chicken how do u serve cold fries with hot chicken and what sucks is that they don't even acknowledge you when u walk in service is so bad everywhere you go these days may just maybe I'll try again idk yet.
Atmosphere: 1
Food: 1
Service: 1
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I ordered in the store went to my truck came back half hour later they never cooked my order
No one cared about my time just to say we can cook it now no just give me a refund I Will NEVER Come back to this location
Atmosphere: 1
Service: 1
Waited at counter for over 3 mins with the cashier right in front of me, she never said anything I walked out
This location can't seem to get it together. I ordered carryout and there were barely any fries in the oder. Now, this go-around, I ordered with Doordash and was given someone else's order. I don't know who's at fault, but just disappointing. The wings were all flats with two different flavors. I don't mind the flats, just wasn't what I ordered. I ended up calling Doordash and received a refund.
Atmosphere: 4
Food: 3
Service: 4
Ordered at 3:42pm for 5pm, arrived for pickup and they are saying an hour?? People asking to cancel for refund, manager saying takes 1 week? Place is a train wreck.
The server, Angelina, was so polite!!!
Atmosphere: 5
Food: 5
Service: 5
I bought 30 wings there almost 2 months ago. 10 min after my purchase I called and ask to return them for my money back because they tasted like they went bad before they cook them. The girl took my info down and told me just toss them in the trash and she will refund the transaction. I called back 3 times after that and still no refund. They finally give me the direct contact of the general manager which never return my calls. I am out about $40. I will never go back there again. I will also report this to the better business bureau. This is deceitful and should never happen in orange city, FL.
I'd give zero stars if that was an option. I ordered food from them through Uber Eats, my order was missing 30 wings. I contacted Uber and they said to reach out to the store, I called the store and they promised a refund, when it didn't come again I called and again I was promised a refund. When it still did not come I called a third time and was told that it was Uber's fault and that they lied when they promised a refund. Then when I asked for the number for the district manager they supplied a dummy voicemail number like it was some kind of joke. In all my life this has to be the worst customer service I've ever experienced and that's saying alot considering I'm a comcast customer.
Place is ran by staff who cannot communicate with customers and every single order I’ve ever picked up from here is 15 mins late
Atmosphere: 1
Food: 1
Service: 1
Janiah (not sure if that's spelled correctly) provided outstanding service!!! She took special care of our food and requests! Thank you Janiah!!
Atmosphere: 5
Food: 5
Service: 5
This place is the worst I placed an order for a large fry extra seasoning and hardly any.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Fuqua location Houston tx . Absolute trash, had a order not show and tried calling to ask what the issue v was doordash tells me that Wingstop cancelled the order. Ive called up there a few times to at least get a refund seeing as I never got my food nor was doordash ever able to leave with the order and I get a lie saying there isn't any sort of manager there and they cannot refund my money without the manager and I have to call back after 6. When I try to call at that time I'm repeatedly hung up on it or on hold for 45 mins then hung up on 5 days now and still haven't been able to get refund or food
Have ordered 3 times and 3 times got the wrong order. Asked for a refund and after not getting it after 2 weeks I called and they couldn’t give me a straight answer. Trash
Chicken was dry. No toilet tissue in the bathroom. When I asked for them to please fill it they said they didn't have the key to open the tissue holder and the manager wasn’t in.
Atmosphere: 1
Food: 1
Service: 3
Only think that was good was the chicken how do u serve cold fries with hot chicken and what sucks is that they don't even acknowledge you when u walk in service is so bad everywhere you go these days may just maybe I'll try again idk yet.
Atmosphere: 1
Food: 1
Service: 1
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
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