I rarely leave reviews. I have received delivery from Bubakoos in Butler several times and 100% of the time my order came wrong. I would call the store and they always just apologized, but never offered to make it right. For some reason, and it's my fault, I continued to order from them, I guess I was hoping they'd get it right. I shop at the Walgreens next to their store, so, I decided to walk in and order food in person, I've done this two times. The facility is dirty, ALL tables have food and garbage left on them and the food prep/serving station was horrendously disgusting. It's clear there's no strong management there to watch over what seems to be a bunch of young teenagers running the place. I placed an order for delivery on Jan 31st, my order had the 3rd party delivery company and a driver tip. Somehow, my order was changed from delivery to pick up. Given the date I entered the order, it seems highly suspicious how it was changed to pick up. I called the store and spoke with Jager, the general manager, he had no answer to what or why this happened and said he'll refund my money. I never received my refund, I called back two times and spoke with Sean and Sienna and they have no answers. Today is February 11th and I still have not received my refund. However, Sienna did explain to that the owner of the company must approve any refund and most likely this is the case. This makes no sense! I will NEVER use this Bubakoos or any other ever again. Fingers crossed I get my $61 dollar refund.
Adding to my review. As I read the other reviews, it reminded me that in my delivery orders, if I asked for extra meat or extra something else. The majority of the time, there was a post-it in my bag stating they are out of meat, cheese, peppers/onions ect. However, they NEVER changed the amount of the ticket.
I most likely will report them to the better business bureau.
Adding to my review: To the "owner" who responded to my review. First and foremost, as a business owner since 2008, I'm not sure why it is a struggle for you to refund my money or device another solution to make things right. This should be quick and simple. Secondly, please stop responding with what is clear to be a generic response. Your words are either verbatim or the exact same as other reviews. This shows how you treat your customers as non-essentials and defines you as a business owner as not giving a damn about your customers.
Update to review: Today is February 17, 2025 and I have still NOT received my refund. Any communication with this company now is ignored. I have reported them to the better business bureau (BBB). Furthermore, I have stopped in at the restaurant and took pictures of how DISGUSTING the place is. I now also have a video of how the staff and manager ganged up on a customer yelling at them. All were shared with the BBB. I will add these photos and videos once the case is resolved.
Atmosphere: 1
Food: 2
Service: 1
Desiree Martone
Burritos were pretty good and filling but unfortunately there was a hair in mine :(
Atmosphere: 5
Food: 3
Service: 5
Just 1
Worst location, portion size on this is insane, payed for two taco shell bowls and the literally put as little food as they probably could, I’ve been to different bubakoos locations and never got served so little, my wife’s first time ordering in person, if I was the one ordering I definitely would of said something. Portion size is never this little at any location.
Atmosphere: 1
Food: 1
Service: 1
Sarah-Ann Rizzolo
Just went into Bubbakoos to get dinner with my husband. We went in separately because we had the baby sleeping in the car. We both got a bowl, with the exception I got queso on mine, which is another $2.49. However, my husband got double meat, which I didn’t and he also got a water. They charged him only $11 and mine was $16. I questioned the man who rang me up as to what happened and he made up some excuse as to not being sure about the difference and how it was rung up. When I asked my husband what HE thought happened, he said the woman/ girl who served him AND rang him up was smiling and staring at him the entire time he was placing his order. This was not the same girl who served me. So I suppose because this woman found my husband attractive, she charged him significantly less for his meal. This is absolutely disgusting and a very poor way to run a business. We will not be going back anytime soon. Bubbakoos you need to do MUCH better and please re-evaluate the people you are hiring.
Atmosphere: 1
Food: 1
Recommended dishes: Bowl
Charles Obrien
Food is good for the price point. Portions are pretty good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burrito Box, Bowl, Taco Trio
Krista Caruso-Burke
Food was great; however, taco fillings are scarce
Atmosphere: 4
Food: 4
Service: 5
Yesha Chauhan
Friendly staff and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos the Works - Build Your Own
Marcos Marroquin
It was the best, perfect amount on the bowl and different variety of burritos .
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Buffalo Cauliflower Bowl
Roger Vreeland
Food was great service from the staff was great. Love going there always very good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Tacos
ink007
Vegetarian options: A menu with vegetarian options
Parking: In a shopping plaza along with Dairy Queen among other places
Kid-friendliness: Small kids menu.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Dilla - Build Your Own, Burritos
First time in there and Sean took care of me. Really nice guy. I didn’t know I really wanted but I knew I wanted a quesadilla. So I let him recommend some things to me and they were delicious. He really put effort into my quesadilla and it was delicious. This place is lucky to have someone like him representing them. Would def come back to this specific location.
Atmosphere: 5
Food: 5
Service: 5
Jay Ramirez
I custom made two burriots. When I arrived to pick up my food it was made wrong and not a burrito. they proceeded to tell me that when it's a make youre own order, they make it however they want. So what was the point of me customizing it? He then goes to re make it and does it wrong again. After all that. I left with something else and headache. I don't think it's too much to just read a screen and do exactly as it says. Won't be ordering from here again.
Kevin R
Chicken wings are off the menu boneless wings off the menu. All replaced with chicken tenders that are soft mushy and gross. I'm done
Atmosphere: 4
Food: 2
Service: 4
d cas
Its good and ive ordered here a few times The only bubbakoos branch where i dont get a stomachache a few hours after eating it Just a question tho, arent the birria items supposed to come with a birria consome sauce? Just wondering cuz mine didnt.
I rarely leave reviews. I have received delivery from Bubakoos in Butler several times and 100% of the time my order came wrong. I would call the store and they always just apologized, but never offered to make it right. For some reason, and it's my fault, I continued to order from them, I guess I was hoping they'd get it right. I shop at the Walgreens next to their store, so, I decided to walk in and order food in person, I've done this two times. The facility is dirty, ALL tables have food and garbage left on them and the food prep/serving station was horrendously disgusting. It's clear there's no strong management there to watch over what seems to be a bunch of young teenagers running the place. I placed an order for delivery on Jan 31st, my order had the 3rd party delivery company and a driver tip. Somehow, my order was changed from delivery to pick up. Given the date I entered the order, it seems highly suspicious how it was changed to pick up. I called the store and spoke with Jager, the general manager, he had no answer to what or why this happened and said he'll refund my money. I never received my refund, I called back two times and spoke with Sean and Sienna and they have no answers. Today is February 11th and I still have not received my refund. However, Sienna did explain to that the owner of the company must approve any refund and most likely this is the case. This makes no sense! I will NEVER use this Bubakoos or any other ever again. Fingers crossed I get my $61 dollar refund.
Adding to my review. As I read the other reviews, it reminded me that in my delivery orders, if I asked for extra meat or extra something else. The majority of the time, there was a post-it in my bag stating they are out of meat, cheese, peppers/onions ect. However, they NEVER changed the amount of the ticket.
I most likely will report them to the better business bureau.
Adding to my review: To the "owner" who responded to my review. First and foremost, as a business owner since 2008, I'm not sure why it is a struggle for you to refund my money or device another solution to make things right. This should be quick and simple. Secondly, please stop responding with what is clear to be a generic response. Your words are either verbatim or the exact same as other reviews. This shows how you treat your customers as non-essentials and defines you as a business owner as not giving a damn about your customers.
Update to review: Today is February 17, 2025 and I have still NOT received my refund. Any communication with this company now is ignored. I have reported them to the better business bureau (BBB). Furthermore, I have stopped in at the restaurant and took pictures of how DISGUSTING the place is. I now also have a video of how the staff and manager ganged up on a customer yelling at them. All were shared with the BBB. I will add these photos and videos once the case is resolved.
Atmosphere: 1
Food: 2
Service: 1
Burritos were pretty good and filling but unfortunately there was a hair in mine :(
Atmosphere: 5
Food: 3
Service: 5
Worst location, portion size on this is insane, payed for two taco shell bowls and the literally put as little food as they probably could, I’ve been to different bubakoos locations and never got served so little, my wife’s first time ordering in person, if I was the one ordering I definitely would of said something. Portion size is never this little at any location.
Atmosphere: 1
Food: 1
Service: 1
Just went into Bubbakoos to get dinner with my husband. We went in separately because we had the baby sleeping in the car. We both got a bowl, with the exception I got queso on mine, which is another $2.49. However, my husband got double meat, which I didn’t and he also got a water. They charged him only $11 and mine was $16. I questioned the man who rang me up as to what happened and he made up some excuse as to not being sure about the difference and how it was rung up. When I asked my husband what HE thought happened, he said the woman/ girl who served him AND rang him up was smiling and staring at him the entire time he was placing his order. This was not the same girl who served me. So I suppose because this woman found my husband attractive, she charged him significantly less for his meal. This is absolutely disgusting and a very poor way to run a business. We will not be going back anytime soon. Bubbakoos you need to do MUCH better and please re-evaluate the people you are hiring.
Atmosphere: 1
Food: 1
Recommended dishes: Bowl
Food is good for the price point. Portions are pretty good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burrito Box, Bowl, Taco Trio
Food was great; however, taco fillings are scarce
Atmosphere: 4
Food: 4
Service: 5
Friendly staff and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos the Works - Build Your Own
It was the best, perfect amount on the bowl and different variety of burritos .
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Buffalo Cauliflower Bowl
Food was great service from the staff was great. Love going there always very good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Tacos
Vegetarian options: A menu with vegetarian options
Parking: In a shopping plaza along with Dairy Queen among other places
Kid-friendliness: Small kids menu.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Dilla - Build Your Own, Burritos
Restaurantji Recommends
First time in there and Sean took care of me. Really nice guy. I didn’t know I really wanted but I knew I wanted a quesadilla. So I let him recommend some things to me and they were delicious. He really put effort into my quesadilla and it was delicious. This place is lucky to have someone like him representing them. Would def come back to this specific location.
Atmosphere: 5
Food: 5
Service: 5
I custom made two burriots. When I arrived to pick up my food it was made wrong and not a burrito. they proceeded to tell me that when it's a make youre own order, they make it however they want. So what was the point of me customizing it? He then goes to re make it and does it wrong again. After all that. I left with something else and headache. I don't think it's too much to just read a screen and do exactly as it says. Won't be ordering from here again.
Chicken wings are off the menu boneless wings off the menu. All replaced with chicken tenders that are soft mushy and gross. I'm done
Atmosphere: 4
Food: 2
Service: 4
Its good and ive ordered here a few times
The only bubbakoos branch where i dont get a stomachache a few hours after eating it
Just a question tho, arent the birria items supposed to come with a birria consome sauce? Just wondering cuz mine didnt.
Atmosphere: 5
Food: 5
Service: 5
Food was ready as promised and was hot and tasty
Atmosphere: 3
Food: 5
Service: 5
Loading...