Hey dunkin on main street butler. Can't you tell the difference between bacon and steak. You gave me a bacon egg and cheese breakfast wrap. I asked for a steak egg and cheese wrap. And before you say you should have checked . You should have checked. Not my job to do yours
X
BAD BAD BAD! asked for one pump of syrup and there was like an inch of it. Told them this was NOT one pump and asked them to correct it. They came back with 2 inches of syrup. Asked them to correct it. They handed me another cup apparently. I drove away and started drinking and literally spit out the straight up sugar. All they did was mix it to make it look like they corrected it. Never again. Don't go here
Atmosphere: 1
Food: 1
Service: 1
Colleen Richardson
Slowest
Haslyn
Any other Dunkin I’ve gone to give your donuts with separate parchment paper. At least food was hot
Atmosphere: 4
Food: 3
Service: 3
Ümit Tosun
Unfortunately, the staff doesn't care about the customers at all. There's no smile on their face.
Atmosphere: 1
Food: 1
Service: 1
Hussein Ch
Nothing here is good .. they make you wait .. they're not motivated to work .. can be rude... Not a good vibe 😕. My last time
Atmosphere: 1
Food: 1
Service: 1
Sulaman Jewel
Went there for around 8pm. The guy with dreadlock was so rude. Gave me burnt coffee while coffee machine clearly blinking red. While i asked him he said he is about to close so he cant make new coffee.and the COFFEE IS HOT IS ITS FRESH. He did not even gave me any receipt and while i was asking again and again he did not reply and moved away.
G'Wens McKenna
Always a disappointment getting my coffee at this location.
Atmosphere: 1
Food: 1
Service: 1
Craig C
Beware DO NOT ORDER AHEAD AND PAY they don’t update their hours with main dunkin back end system.You will pay to only find them closed it’s a scam on purpose The place is really not great anymore it’s slow food is terrible but even worse don’t order ahead 2 times I ordered ahead and paid to go over to butler dunkin 5 minutes later and their closed and still taking orders on top of the fact they have a phone number listed that is disconnected.Who ever owns this franchise just don’t care the people that own these own usually own many and just don’t care shame on dunkin
Atmosphere: 1
Food: 1
Service: 1
Victoria Cervino
Just a terrible place almost always empty but yet cannot ever get anything made it’s like the one worker they have is on drugs
George, the manager outstanding goes beyond to help People Staff needs better training. Luckily, they have a great manager named George . excellent job 👏
Skyler Batelli
The worker was talking on his phone and texting the whole time. There was a long line waiting behind us with 7 other people waiting to get there food. I used to love this dunkin but this was unacceptable.
Jon
Went there early Friday morning to get an extra large peppermint mocha coffee. The sold me a coffee that was COLD. Like it’s been sitting for hours cold. The one coworker that wasn’t working the drive thru window even tried telling the other employee that it was cold and they should probably make another pot. And all I heard was the window employee go “shhh shh” and that went they handed me my coffee. I immediately sipped it and it was ice cold. I WILL NOT BE RETURNING to this store. If I had not been in a rush to get to work I would’ve ran inside and demanded my money back. This store is a joke.
Jenna Caboara
Glad you guys updated the store, time to update the staff. Should not take 25 minutes for coffee if I’m doing an online order. It’s grab and go not stand around for 15 minutes waiting. Then you MESS UP THE ORDER. Disappointed. American can’t run on this Dunkin. SMH.
Robin Carnevale
I visit this location frequently! They have made a few mistakes when it had been brought to the managers attention he did apologize and went out of his way to make it right. Now even when I'm in the surrounding area I choose this location over the other nearby.
Hey dunkin on main street butler. Can't you tell the difference between bacon and steak. You gave me a bacon egg and cheese breakfast wrap. I asked for a steak egg and cheese wrap. And before you say you should have checked . You should have checked. Not my job to do yours
BAD BAD BAD! asked for one pump of syrup and there was like an inch of it. Told them this was NOT one pump and asked them to correct it. They came back with 2 inches of syrup. Asked them to correct it. They handed me another cup apparently. I drove away and started drinking and literally spit out the straight up sugar. All they did was mix it to make it look like they corrected it. Never again. Don't go here
Atmosphere: 1
Food: 1
Service: 1
Slowest
Any other Dunkin I’ve gone to give your donuts with separate parchment paper. At least food was hot
Atmosphere: 4
Food: 3
Service: 3
Unfortunately, the staff doesn't care about the customers at all. There's no smile on their face.
Atmosphere: 1
Food: 1
Service: 1
Nothing here is good .. they make you wait .. they're not motivated to work .. can be rude... Not a good vibe 😕. My last time
Atmosphere: 1
Food: 1
Service: 1
Went there for around 8pm.
The guy with dreadlock was so rude.
Gave me burnt coffee while coffee machine clearly blinking red. While i asked him he said he is about to close so he cant make new coffee.and the COFFEE IS HOT IS ITS FRESH.
He did not even gave me any receipt and while i was asking again and again he did not reply and moved away.
Always a disappointment getting my coffee at this location.
Atmosphere: 1
Food: 1
Service: 1
Beware DO NOT ORDER AHEAD AND PAY they don’t update their hours with main dunkin back end system.You will pay to only find them closed it’s a scam on purpose The place is really not great anymore it’s slow food is terrible but even worse don’t order ahead 2 times I ordered ahead and paid to go over to butler dunkin 5 minutes later and their closed and still taking orders on top of the fact they have a phone number listed that is disconnected.Who ever owns this franchise just don’t care the people that own these own usually own many and just don’t care shame on dunkin
Atmosphere: 1
Food: 1
Service: 1
Just a terrible place almost always empty but yet cannot ever get anything made it’s like the one worker they have is on drugs
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
George, the manager outstanding goes beyond to help People Staff needs better training. Luckily, they have a great manager named George . excellent job 👏
The worker was talking on his phone and texting the whole time. There was a long line waiting behind us with 7 other people waiting to get there food. I used to love this dunkin but this was unacceptable.
Went there early Friday morning to get an extra large peppermint mocha coffee. The sold me a coffee that was COLD. Like it’s been sitting for hours cold. The one coworker that wasn’t working the drive thru window even tried telling the other employee that it was cold and they should probably make another pot. And all I heard was the window employee go “shhh shh” and that went they handed me my coffee. I immediately sipped it and it was ice cold. I WILL NOT BE RETURNING to this store. If I had not been in a rush to get to work I would’ve ran inside and demanded my money back. This store is a joke.
Glad you guys updated the store, time to update the staff. Should not take 25 minutes for coffee if I’m doing an online order. It’s grab and go not stand around for 15 minutes waiting. Then you MESS UP THE ORDER. Disappointed. American can’t run on this Dunkin. SMH.
I visit this location frequently! They have made a few mistakes when it had been brought to the managers attention he did apologize and went out of his way to make it right. Now even when I'm in the surrounding area I choose this location over the other nearby.
Atmosphere: 5
Food: 5
Service: 5
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