Horrible food and service. Quality of food has gone hill drastically. Prices went up and u get less for ur money. Almost not edible. Not fresh at all. Coffee is burnt and old, croissants are stale. And service they can care less. Panera should close down. Go to a deli cheaper and fresher. Support small businesses
Pauline Saade
I had a disappointing experience at Panera this morning, July 4th, when I arrived at 10:30 am hoping to order breakfast. Upon entering, I was the woman at the front register switched to the lunch menu in front of me. She mentioned that breakfast service ends at 10:30 am on weekdays and 11:00 am on weekends, which I found surprising given that today is a holiday.
Instead of offering any flexibility or assistance, she remained unhelpful and seemed more interested in enforcing the rules than in providing good customer service. It felt as if her goal was to deter customers rather than accommodate them. If I were in a management position, I would consider providing her with additional training, as it was clear she lacked the necessary skills to engage positively with customers.
Overall, this experience left a negative impression, and I hope the management takes note of the importance of customer service, especially on days when people are looking to celebrate.
Michael Goldman
Amazing service, best Panera team out there. 11/10 !!!
T-Series Sucks
The Panera in Butler was awesome. Very nice customer service and friendly service whereas the one in Wayne on Hamburg Tpke is very poor customer service and no one is really friendly or helpful
Alexandria
Ordered a salad and half the toppings were missing
Sarah
Atmosphere and inside are very nice! However the ice coffee is terrible! It’s so watery! They need to fix this
Gina
Panera rarely disappoints. It was delicious, however the tomatoes were mealy. Either way, the food is delicious. Steer away from the chicken if you are sensitive to preservatives.
Marla Furrule
This location is horrible. Every single time I order there is an issue. There is always something missing or the food quality is horrible! The Wayne locations are way better, and the food there at those locations are always good. How do you forget to give someone the soup that come with their NEW dipper sandwiches!!! Never utensils or napkins in the bag. They check off the items on the receipt, so you think everything is in the bag when in fact there are multiple things missing. We work in Riverdale, so we have no choice to order from this location for delivery. NOT ANYMORE!!!! Waste of money! I wouldn't even give them 1 star! I would give them no stars!
Atmosphere: 1
Food: 1
Service: 1
imAli Jafar
I never write reviews but I felt the need to share how wonderful this place is. I frequent this Panera on my commute to work in nyc almost daily. The new manager, I believe her name is Sara, she knows my coffee order by heart and is just so incredibly sweet. The whole staff is so warm and welcoming. It’s a great way to start my day. A little kindness goes a long way.
Atmosphere: 5
Food: 5
Service: 5
Ümit TOSUN
Your staff did not behave in a bad way at all. I asked for an extra slice of bread and I saw that they gave it to other people, so I requested it but they did not give it to me. This will be my last time coming here, unfortunately. I understand this as human discrimination.
This place it’s next to my house, I always stop there to get what I need, this morning I ordered cappuccino ,a girl over there she was wearing scarf that’s what I remember , I have never see her there before. I think she is the manger her name is Sarah maybe. she made me the cappuccino very dark and strong, so I told her can you go heavier on milk, she give me attitude and said that the machine made it like this it’s not me I told her I just got it yesterday from her and it was not dark as this so can u adjust it with more milk. She was so mad at me, I don’t know why u working there since y are not friendly with customers, it doesn’t make since.When she made me the second one she did not fix it she made it even more darker by purpose, this is childish and disrespectful acts, im sure many people complained about her because she looks very aggressive and not friendly girl, im not going to let it stop her im going to call the customer service and let them know what u are doing, If you are the manger over there I don’t think that you are qualified for, you are a way behind that
Service: 1
PATRICK RUIZ
Very friendly service is much appreciated, from a guy from the rude city. Food seemed better here than home. Bathrooms were remarkably clean. I wish they had this kind of service at home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Panera Sandwiches
Eli Singley
Some poopy ass mac and cheese. Unacceptable. Bunch of cheese clumps.
Atmosphere: 3
Food: 1
Service: 3
Jahmyla Roberts
The place is very clean however, I don’t appreciate my food not being how I order it. These young kids just throw your food together any kind of way & it’s never correct. Such a disappointment.
Atmosphere: 5
Food: 2
Service: 2
Robert Schwencke
3 visits in a row where Panera "BREAD" IS OUT OF BREAD!! The staff was nice enough about it but not even being able to sell me a piece of sandwhich bread is absolutely ridiculous. I can understand if it the end of the day but this was at 6:15!! Its like taco bell saying their our of TACOS!
Horrible food and service. Quality of food has gone hill drastically. Prices went up and u get less for ur money. Almost not edible. Not fresh at all. Coffee is burnt and old, croissants are stale. And service they can care less. Panera should close down. Go to a deli cheaper and fresher. Support small businesses
I had a disappointing experience at Panera this morning, July 4th, when I arrived at 10:30 am hoping to order breakfast. Upon entering, I was the woman at the front register switched to the lunch menu in front of me. She mentioned that breakfast service ends at 10:30 am on weekdays and 11:00 am on weekends, which I found surprising given that today is a holiday.
Instead of offering any flexibility or assistance, she remained unhelpful and seemed more interested in enforcing the rules than in providing good customer service. It felt as if her goal was to deter customers rather than accommodate them. If I were in a management position, I would consider providing her with additional training, as it was clear she lacked the necessary skills to engage positively with customers.
Overall, this experience left a negative impression, and I hope the management takes note of the importance of customer service, especially on days when people are looking to celebrate.
Amazing service, best Panera team out there. 11/10 !!!
The Panera in Butler was awesome. Very nice customer service and friendly service whereas the one in Wayne on Hamburg Tpke is very poor customer service and no one is really friendly or helpful
Ordered a salad and half the toppings were missing
Atmosphere and inside are very nice! However the ice coffee is terrible! It’s so watery! They need to fix this
Panera rarely disappoints. It was delicious, however the tomatoes were mealy. Either way, the food is delicious. Steer away from the chicken if you are sensitive to preservatives.
This location is horrible. Every single time I order there is an issue. There is always something missing or the food quality is horrible! The Wayne locations are way better, and the food there at those locations are always good. How do you forget to give someone the soup that come with their NEW dipper sandwiches!!! Never utensils or napkins in the bag. They check off the items on the receipt, so you think everything is in the bag when in fact there are multiple things missing. We work in Riverdale, so we have no choice to order from this location for delivery. NOT ANYMORE!!!! Waste of money! I wouldn't even give them 1 star! I would give them no stars!
Atmosphere: 1
Food: 1
Service: 1
I never write reviews but I felt the need to share how wonderful this place is. I frequent this Panera on my commute to work in nyc almost daily. The new manager, I believe her name is Sara, she knows my coffee order by heart and is just so incredibly sweet. The whole staff is so warm and welcoming. It’s a great way to start my day. A little kindness goes a long way.
Atmosphere: 5
Food: 5
Service: 5
Your staff did not behave in a bad way at all. I asked for an extra slice of bread and I saw that they gave it to other people, so I requested it but they did not give it to me. This will be my last time coming here, unfortunately. I understand this as human discrimination.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
This place it’s next to my house, I always stop there to get what I need, this morning I ordered cappuccino ,a girl over there she was wearing scarf that’s what I remember , I have never see her there before. I think she is the manger her name is Sarah maybe. she made me the cappuccino very dark and strong, so I told her can you go heavier on milk, she give me attitude and said that the machine made it like this it’s not me I told her I just got it yesterday from her and it was not dark as this so can u adjust it with more milk. She was so mad at me, I don’t know why u working there since y are not friendly with customers, it doesn’t make since.When she made me the second one she did not fix it she made it even more darker by purpose, this is childish and disrespectful acts, im sure many people complained about her because she looks very aggressive and not friendly girl, im not going to let it stop her im going to call the customer service and let them know what u are doing, If you are the manger over there I don’t think that you are qualified for, you are a way behind that
Service: 1
Very friendly service is much appreciated, from a guy from the rude city. Food seemed better here than home. Bathrooms were remarkably clean. I wish they had this kind of service at home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Panera Sandwiches
Some poopy ass mac and cheese. Unacceptable. Bunch of cheese clumps.
Atmosphere: 3
Food: 1
Service: 3
The place is very clean however, I don’t appreciate my food not being how I order it. These young kids just throw your food together any kind of way & it’s never correct. Such a disappointment.
Atmosphere: 5
Food: 2
Service: 2
3 visits in a row where Panera "BREAD" IS OUT OF BREAD!! The staff was nice enough about it but not even being able to sell me a piece of sandwhich bread is absolutely ridiculous. I can understand if it the end of the day but this was at 6:15!! Its like taco bell saying their our of TACOS!
Atmosphere: 1
Food: 1
Service: 1
Loading...