Chipotle Mexican Grill

Severely undercooked rice and meat had no flavor. Shouldn’t be that hard to just cook the rice. Hard chewy disgusting. Do better.

Food: 1

This place is going down hill since they opened. I found a good size of avocado skin in my guacamole. Thank God I didn’t choke on it. The chicken in my chicken quesadilla was burnt. I had to scrub off the black burntness of my quesadilla from the outside. Plus, we order chips and queso and never received the nachos. Didn’t notice until we got home. Chiptole do better!!!

Food: 1

Service: 1

The chart illustrates how the organization is structured, but the real issue is performance. Customers are walking away unhappy because service is careless and the food doesn’t meet expectations. These problems are costing the company money and reputation.

Unless there’s a serious reset—through leadership decisions, stronger accountability, and real investment in staff—things will only decline further. The business can’t afford to ignore this any longer.

Atmosphere: 1

Food: 1

Service: 1

My son loves the chips but Everytime I but then they are stale
I mean every time for that kind of money that I spend there

Atmosphere: 3

Food: 3

Service: 3

Very nice people

Atmosphere: 5

Food: 5

Service: 5

Girl at the counter wasn’t very friendly and rolled her eyes at me. Food was ok.

Atmosphere: 2

Food: 4

Service: 2

Our favorite Chipotle, rice and beans are both well seasoned, staff is courteous, and it's always clean

Atmosphere: 5

Food: 5

Service: 5

The Rt 70 Cherry Hill, NJ location has the best tasting food and friendliest staff of all the South Jersey Chipolte locations. When I found out that they had many menu options that were both gluten and dairy free, I decided to do a taste test.The burrito bowls are my favorites: juiciest roast beef or pork ever or perfectly seasoned tender chunks of chicken breast/ rices/beans/various veggies/homemade tortilla chips/etc.ALL of the foods are cooked onsite, in view & served fresh daily. The delicious taste is so addictive. I buy 1 to 3 different meals every week. The convenience of ordering online after work & picking up my order at the m drive thru window omw home is awesome! I have eaten inside b4 & received excellent service & food in a very clean friendly environment. Doordash has even delivered the same delicious meals to my home. Chipotle is my favorite restaurant . Few restaurants have entrees that are not only deliciously seasoned, but more importantly, made with fresh healthy ingredients. 5*****

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Guacamole, Chips, Tacos, Salad, One Taco, Chips \u0026 Fresh Tomato Salsa, Side of Guacamole

The things that stuck out:

The employees were not very nice or accommodating. We have 4 kids with us and placing an order can take some time. The employee serving the food seemed irritated and impatient with us.
It's hard enough going out to eat with 3 kids, but then to deal with impatient staff makes the entire experience uncomfortable.

The guacamole was extremely cold, it chilled my whole bowl to below room temp in just a few minutes. That was strange.

Plus side is the restaurant was empty ... Always is when we go.

Atmosphere: 3

Food: 4

Service: 2

I come here about once a or twice a week. This specific location to be exact.The food is always inconsistent. The meats never taste the same as if one cook follows the recipe and others are winging it. It’s disappointing to pay for inconsistency. Then the girl with the glasses swears she owns the store. Not even giving a chance for everyone to be a team. She rushes to make your bowl and doesn’t want any help. One top of the food being off the customer service is mediocre.

Atmosphere: 1

Food: 1

Service: 1

I usually enjoy Chipotle, but this location really dropped the ball. I ordered a bowl and when I went to sit down, I noticed the lid was visibly dirty—like, smudged and greasy, as if it had already been used. Definitely not something you expect when picking up food. I asked a staff member for a clean lid and got a dismissive attitude instead of an apology. Not only was the service unprofessional, but it also felt like basic hygiene wasn’t a priority. Won’t be coming back to this location anytime soon.

Atmosphere: 1

Food: 1

Service: 1

Prices have gone up since tariffs. Horrible / mediocre food. 30$ for 1 bowl with guac and chips and a soda. Way overpriced. Horrible service.

They do not provide discount for Veterans. Portions of food are small. Finally, while eating, the personnel decided to clean the tables and sweep the floor right next to myself and my family.

Atmosphere: 2

Food: 2

Service: 2

The food is never hot enough!

Atmosphere: 5

Food: 3

Service: 4

Recommended dishes: Burrito Bowl, Chips

The food was originally tasted good, but something tasted a little different or off. But nothing that made me think anything about it. The next hour I felt dizziness and nausea and immediately realized I got food poisoning. I threw up and 3 hours later I’m still sick.

Atmosphere: 3

Food: 1

Service: 2