Santucci's Original Square Pizza - Cherry Hill

I’m not normally one to leave reviews, but this experience was especially frustrating. I placed a Grubhub order for a small white pizza from Santucci’s — a specific request that means a lot to my family. My son has special needs and a restrictive eating disorder, and this white pizza from Santucci’s is one of the only foods he’ll actually eat. I timed the delivery to make sure it would arrive by dinner, and when I opened the box and saw a regular red sauce pizza instead, I was heartbroken. Mistakes happen — I get that. What made this worse was how it was handled when I called the restaurant. A young woman who answered the phone was kind and apologetic, and I appreciated that. But after holding for over six minutes, I was passed to someone who immediately accused me of placing the order wrong. I had already double-checked my Grubhub receipt before calling — the order was placed correctly. I even had a screenshot as proof. When I was passed to the manager, I expected a little more compassion and accountability. Instead, I was met with indifference and more blame. I offered to send a screenshot to show the order was right on my end, but the manager refused to look at it and stood by their claim that I was the one at fault. Ironically, the first woman I spoke with had mentioned it looked like a system issue on their end — which made the gaslighting from management all the more frustrating. To be clear, this wasn’t just a minor inconvenience. When your child has very limited safe foods, and you make an intentional effort to get the one thing they will eat — only to have it messed up and then be blamed for it — that’s a big deal. The mistake was frustrating. The lack of accountability and empathy? Even worse. I’m incredibly disappointed with how this was handled and hope Santucci’s reflects on how to better support customers, especially when mistakes are made

the WORST pizza that I ever had! Brigantine location, what a waste of $30 ! it's a pre made pizza shell with a gallon of tasteless sauce four pieces of mozzarella and a few shredded pieces of basil ! IT WAS HORRIBLE, NEVER AGAIN! I make better pizza ! that's why these places are franchises, they deal in quantity not quality!

We were excited to see a new pizza place pop up because we’ve struggled to find really good delivery nearby. I will say that the customer service was great, order was correct and food arrived really quickly! Maybe it’s just because they’re new, but unfortunately, the food was just meh. The tomato sauce was good, but not much else to say. Everything was just okay. The wings were bland. I’ve never been to the other locations so I don’t have anything to compare it to. The search for great pizza continues!

Food: 2

Service: 5

PIZZA WAS COOKED PERFECT!!!!!, boneless wings complimented my pizza and the food was consistent like other Santucci locations…. On top of that , the atmosphere was peaceful, Xmas music playing , and the there was a art on the wall that looked as if Michelangelo himself painted it… just beautiful… I will be back

Atmosphere: 5

Food: 5

Service: 5

This doesn't taste like the real Santucci's pizza. Very disappointing ?

Atmosphere: 5

Food: 1

Service: 5

My family and I have gone to Santicci's Philly location for years and had always hoped a location would someday open in our area. We were so excited to see signs and hear your opening a new location in Cherry Hill. Now instead of driving to Philly you'll only be a stones throw away from my home. This area has long needed a Santucci's. Once others try your food they get it!!

Atmosphere: 5

Food: 5

Service: 5

The other night (Tuesday night) we celebrated my bday by going to Santucci's Original Square Pizza in Ventnor. It was so good!! And the atmosphere was so nice. I loved sitting on the rooftop and it was a great experience. The bar was right there too and the drinks were strong🍹😜 our waitress Monique was sooo nice and helpful!! Definitely a great time ☺️ and thank you to Monique for working with my pickiness on drinks and also recommending some food and drinks to us ☺️