Vincent was super nice and hooked us up with great food and service. Wings were delightful and we appreciated the customer service! Thanks again guys! PS: get the app and get the 20 boneless wings and side for 17.99! You won't regret it!
Atmosphere: 5
Food: 5
Service: 5
Joe Turanckas
Great place
Atmosphere: 5
Food: 5
Service: 5
Lizette Fonseca
Me and my husband work for UBER and had to stop and pick up an order. Dillan and Vince were AWESOME and the music was AWESOME too!
Atmosphere: 5
Food: 5
Service: 5
Tamera Sellers
Yesterday (21st of November) I walked in to order in store and I saw one gentlemen he was kind and asked if I was there to place an order and I let him know yes and he told me the person who takes the orders will be out in one minute they were just in the bathroom. I waited patiently and then within two minutes the other gentleman was ready to take my order. He was kind and let me know that it may be a wait before even taking my order. They were short staffed and I could see they already had plenty of orders on the screen from DoorDash and online orders. The guy who took my order got it right and offered me something for the wait while I sat in the lobby. There was also a group of girls who came and around 5 other people besides that. The workers were kind to every one and kept a good attitude while dealing with some rude customers. My food was fresh and the wait wasn’t bad giving that it was a Friday night and they were short staffed. I will definitely come support them again.
Atmosphere: 4
Food: 5
Service: 5
Reilly Zaman
Excellent Service! I went on a date here with my gf and got the wrong chicken sandwich for myself. I said the wrong flavor to the employee and realized after. I settled and ate half the sandwich but realized I didn't like it. I went up to the same employee fully expecting to pay for another sandwich with the right flavor but he gave it to me for free despite eating half of the first sandwich I got. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Oof Oof
Food was immaculate, I literally cried tears of joy from each bite, service was also amazing, out cashier was very friendly and even gave us a free sandwich when we asked for another best wingstop I've ever had 10/10 would recommend
Atmosphere: 5
Food: 5
Service: 5
Harun Er
0 respect to customers
Atmosphere: 1
Food: 1
Service: 1
Ernestine Lackland
My order was shorted by 5 wing. I called and told them I was shorted and they offered to make me 10 wings to give me what was owed and then compensate me for my inconvenience. I explained I would eat first and then come pick up the wings. When I showed up 45 mins later for my wings they were not ready. I wasn’t in the mood to wait for something that was already wrong and they were given ample time to make the wings. Also staff was sitting down eating dinner and standing at the register. No food was cooking and no one was in the restaurant l. There was no reason my food wasn’t already prepared. The young man at the register attempted to be polite about inconveniencing me but BRIELLE inserted herself into our conversation and was insanely rude. She also tried to deny giving me all 10 wings and said I could have 5. And then with an attitude started making the 10 wings owed while continuing to antagonize me while the male employee tried his hardest to de-escalate the situation. At this point I demanded a refund. The young man didn’t know how to process the refund so Brielle came to help and proceeded to do it incorrectly and give me cash on his register. I knew I had an online order and this would be incorrect so I proceeded to tell him it was online. The third team member inserted herself then, explaining it needed to be processed via the 3rd party and that they had to call a someone to process it. Then this person told them to tell me I must wait 3 to 5 days for a refund and they couldn’t provide me with any proof or documentation to support that. It was the absolute worst experience I have ever had in a Wingstop and I usually love their food. I hope you review these tapes and she should absolutely be fired!
Service: 1
Reese's Reasons
Ordered online at 11:45pm . The store was set to close at 1am. I get there at 12:04 am when my food said it was ready. I get there to find out they never made my order. Saying there closing early and I can’t get a refund because no manager was available. I called the next day to get a refund and I was lied to by someone on the phone claiming to be a manager. I still have no progress of my refund and they stopped answering the calls. There are stealing money from customers because while I was there they received 3 more online orders and threw the receipts in the trash. Please if someone on here can help me get a refund and make sure this place doesn’t get away with this scheme anymore!
Atmosphere: 1
Food: 1
Service: 1
jim hughes
Horrible service still. No one knows what they are doing
I was getting parmasean wings. I got home and it hardly had any sauce. My friend said it tasted like regular wings. 😔 Sad
Atmosphere: 5
Food: 2
Service: 5
Patti Delsordo
I went to pick up my food and they didn’t have any Coca-Cola or Ginger Ale which I already paid for in the app !! Got home, opened up the french fries and it was disgusting for burnt bits of I don’t know what in the bottom of the bag. I love Wing Stop but I hated that stop.
Jerome deacon
Awful service. Incredibly understaffed. Waited over an hour for food that I never received. Ordered online and watched people come in after me and order and received their food. I never got my order and walked out. They wouldn’t give me a refund unless I waited longer. Reached out to customer service with zero reply. Avoid at all cost.
Atmosphere: 1
Food: 2
Alex
I think it's a very bad place. I don't recommend it at all. There's a soda machine but there's no soda in it. In addition, instead of napkins, they put a rolled paper towel that can be wiped with Elsil. The missing material is very bad. Can't you have napkins? A business has a soda machine but there's no soda in it. How ridiculous is that? You pay for this. The smallest menu costs an average of $16. They don't offer this value in my opinion. The people at the cash register are foreigners and novices. I don't recommend it at all. It's a very bad place and the management is bad. They don't understand any logic anyway. Just think, you pay and you're doing food business and napkins aren't placed there. The towels used in the restrooms are just put there. How ridiculous is that? I think you should try different places.
Vincent was super nice and hooked us up with great food and service. Wings were delightful and we appreciated the customer service! Thanks again guys!
PS: get the app and get the 20 boneless wings and side for 17.99! You won't regret it!
Atmosphere: 5
Food: 5
Service: 5
Great place
Atmosphere: 5
Food: 5
Service: 5
Me and my husband work for UBER and had to stop and pick up an order. Dillan and Vince were AWESOME and the music was AWESOME too!
Atmosphere: 5
Food: 5
Service: 5
Yesterday (21st of November) I walked in to order in store and I saw one gentlemen he was kind and asked if I was there to place an order and I let him know yes and he told me the person who takes the orders will be out in one minute they were just in the bathroom. I waited patiently and then within two minutes the other gentleman was ready to take my order. He was kind and let me know that it may be a wait before even taking my order. They were short staffed and I could see they already had plenty of orders on the screen from DoorDash and online orders. The guy who took my order got it right and offered me something for the wait while I sat in the lobby. There was also a group of girls who came and around 5 other people besides that. The workers were kind to every one and kept a good attitude while dealing with some rude customers. My food was fresh and the wait wasn’t bad giving that it was a Friday night and they were short staffed. I will definitely come support them again.
Atmosphere: 4
Food: 5
Service: 5
Excellent Service! I went on a date here with my gf and got the wrong chicken sandwich for myself. I said the wrong flavor to the employee and realized after. I settled and ate half the sandwich but realized I didn't like it. I went up to the same employee fully expecting to pay for another sandwich with the right flavor but he gave it to me for free despite eating half of the first sandwich I got. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Food was immaculate, I literally cried tears of joy from each bite, service was also amazing, out cashier was very friendly and even gave us a free sandwich when we asked for another best wingstop I've ever had 10/10 would recommend
Atmosphere: 5
Food: 5
Service: 5
0 respect to customers
Atmosphere: 1
Food: 1
Service: 1
My order was shorted by 5 wing. I called and told them I was shorted and they offered to make me 10 wings to give me what was owed and then compensate me for my inconvenience. I explained I would eat first and then come pick up the wings. When I showed up 45 mins later for my wings they were not ready. I wasn’t in the mood to wait for something that was already wrong and they were given ample time to make the wings. Also staff was sitting down eating dinner and standing at the register. No food was cooking and no one was in the restaurant l. There was no reason my food wasn’t already prepared. The young man at the register attempted to be polite about inconveniencing me but BRIELLE inserted herself into our conversation and was insanely rude. She also tried to deny giving me all 10 wings and said I could have 5. And then with an attitude started making the 10 wings owed while continuing to antagonize me while the male employee tried his hardest to de-escalate the situation. At this point I demanded a refund. The young man didn’t know how to process the refund so Brielle came to help and proceeded to do it incorrectly and give me cash on his register. I knew I had an online order and this would be incorrect so I proceeded to tell him it was online. The third team member inserted herself then, explaining it needed to be processed via the 3rd party and that they had to call a someone to process it. Then this person told them to tell me I must wait 3 to 5 days for a refund and they couldn’t provide me with any proof or documentation to support that. It was the absolute worst experience I have ever had in a Wingstop and I usually love their food. I hope you review these tapes and she should absolutely be fired!
Service: 1
Ordered online at 11:45pm . The store was set to close at 1am. I get there at 12:04 am when my food said it was ready. I get there to find out they never made my order. Saying there closing early and I can’t get a refund because no manager was available. I called the next day to get a refund and I was lied to by someone on the phone claiming to be a manager. I still have no progress of my refund and they stopped answering the calls. There are stealing money from customers because while I was there they received 3 more online orders and threw the receipts in the trash. Please if someone on here can help me get a refund and make sure this place doesn’t get away with this scheme anymore!
Atmosphere: 1
Food: 1
Service: 1
Horrible service still. No one knows what they are doing
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
I was getting parmasean wings. I got home and it hardly had any sauce. My friend said it tasted like regular wings. 😔 Sad
Atmosphere: 5
Food: 2
Service: 5
I went to pick up my food and they didn’t have any Coca-Cola or Ginger Ale which I already paid for in the app !! Got home, opened up the french fries and it was disgusting for burnt bits of I don’t know what in the bottom of the bag. I love Wing Stop but I hated that stop.
Awful service. Incredibly understaffed. Waited over an hour for food that I never received. Ordered online and watched people come in after me and order and received their food. I never got my order and walked out. They wouldn’t give me a refund unless I waited longer. Reached out to customer service with zero reply. Avoid at all cost.
Atmosphere: 1
Food: 2
I think it's a very bad place. I don't recommend it at all. There's a soda machine but there's no soda in it. In addition, instead of napkins, they put a rolled paper towel that can be wiped with Elsil. The missing material is very bad. Can't you have napkins? A business has a soda machine but there's no soda in it. How ridiculous is that? You pay for this. The smallest menu costs an average of $16. They don't offer this value in my opinion. The people at the cash register are foreigners and novices. I don't recommend it at all. It's a very bad place and the management is bad. They don't understand any logic anyway. Just think, you pay and you're doing food business and napkins aren't placed there. The towels used in the restrooms are just put there. How ridiculous is that? I think you should try different places.
Atmosphere: 1
Food: 3
Service: 1
Best wings
Atmosphere: 5
Food: 5
Service: 5
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