First time ordering from this place through UberEats. Got a curry beef for $17.99 and a boneless spare rib for $10.99. The curry beef had mostly veggies, like onions, carrots, bell peppers, and green beans, with very little beef. Plus, the curry flavor was really weak, not recommended at all.The boneless spare rib was okay in terms of flavor, not too sweet, but over half of the meat had burnt parts, which made it quite disappointing to eat.Overall, I didn't enjoy either dish. Based on my experience, I wouldn't really recommend this restaurant.
Atmosphere: 5
Food: 1
Service: 5
noory Croos
So I used Uber to place an order and placed an order for shrimp with lobster sauce . Usually they come with the option to choose fried rice or white rice . Uber didn’t have the option so I made a note . The restaurant decided to write me a note blaming me for not buying fried rice and asking for it . If they just said sorry can’t do . I would’ve been fine. The shrimp with lobster sauce also tasted like it was heavily watered down . Usually the sauce is so thick you can’t see the contents but , it was so clear , and It had no flavor . Their food is usually decent and I’m so Dissa and mostly annoyed at the way they handled the order
Agnes D'Elia
Sweet and sour chicken was inedible coating covered knobby unchewable chicken pieces.It turned me offWontons in soup were thick and chewy.
Donald S.
I've been ordering from jade gourmet since they opened but the last two times was very disappointing the pepper steak was dried up like it was from yesterday and there was only 5 little pieces of it and the sweet and sour chicken didn't look like real chicken( processed ) the delivery man is the best thing from this establishment a real gentleman unfortunately the food doesn't match up anymore
Max Elmismo
Really excelent food and service. Sunoco Gas Station. ⛽️ We love it. God bless you.!!!
Atmosphere: 1
Food: 5
Service: 5
John M.
Never again. With all of the Chinese food around here I had to pick this one!!! Delivery, asked for fresh mustard, never got it. Said it would take 30-40 minutes, took 1 hr. 2 items were okay, one item burned to shit! As I said, never again!
MZ
I used to like this place ,last time I ordered BBQ spareribs, and it was cold when I got home ,I live less than 5 min away
Constance Culver
For many years this was the first place I ordered Chinese food from. I tried a few others, loved some of there items alot more than here but none of them offered all of my favorites or maybe the option to use coupons.I recently started receiving promo texts from Jade Gourmet that looked like they were offering something special to me. No…not a please come back discount or something like that. I just had a link to the higher priced menu than I had in my menu drawer. Tonight, I went to place an order thru the site online. I wrote in a few requests but wasn’t allowed to use the free coupon for a free order of general Tso’s Chicken that the $60 had earned. So I called, asked and was told you can only use it if calling in your order. I placed the order with her, got thrown off when I was corrected about one of my special requests being regular preparation and I neglected to say PLEASE LOSE ALL THE EXTRA VEGGIES you add to my orders of chicken with broccoli and chicken with snow peas. Also forgot to ask fo screaming packets of mustard sauce for the order of lomein and fried rice! I called 21 minutes after we hung up to ask for more mustard packets, she said she sent TWO!! And he already left!!! WHAT??? I was shocked how that much food was made so quickly! She did call the driver to tell him to give me any packets he might have in his car; he had 4, which wasn’t enough but he was sooo nice! I told him 2 packets for all this food?!! I hope they prepared the order correctly! JINX LOLNope! Chicken with snow peas should be just that. NOT LADEN DOWN with huge slices of ? Celery and I don’t know what else. I gagged when I opened the lid to snap a pic. The chicken with broccoli should be just that; thankfully I think there may be just a small amount of sliced carrots in there. I dislike cooked carrot unless it’s paper thin and soft. These are not. I will have to dissect this item in order to eat it.I called to express my complaint with the added veggies thinking I had made the request when I called in the order. I admitted to only doing it for the online order and asked for a replacement. I was instantly refused. Now I expressed how I have felt for as long as I can remember ordering Chinese food…WHY DO I HAVE TO REMEMBER THAT YOU THROW IN ALL OTHER SORTS OF VEGGIES INTO YOUR FOOD ITEMS.If I would have not have lost my parking spot I would have been in my car to drive the 8ish blocks there to get a ton of mustard packets and dumped off the chicken with MIXED VEGGIES that is wasted money spent. I wish I had someone to give it away to…20 thumbs down to z jade gourmet for stinging out on mustard & hot sauce packets, overloading on the soy & sweet sauce packets and to miss sometimes nice phone answering person for not being more considerate of her customers error. Bad business practice but I doubt she cares.
Atmosphere: 2
Food: 2
Service: 1
Flipin Fav
horrible experience ordered house special fried rice and only had 4 shrimp . no pork no chicen and very greasy. i called and the lady said sorry nothing she can do . will never order here
Atmosphere: 1
Food: 1
Service: 1
monsteradi4
Got the vegetable lo mein noodles. Unfortunately, it lacked flavor, so I had to add my own chili sauce and vinegar once I got home. Reasonably priced and the cashier was very nice.
So sad to have to write a review— the food is absolutely delicious but very rude manager! Very nasty. I ordered food and they made a mistake, we called and explained what happened and said we’d gladly trade what we got for what we wanted. The Manager called (a woman) and was absolutely nasty, cursing and an attitude, cursing in her own language as well. Disgusting! Even said she doesn’t need us as customers. They always expect a tip, please don’t.. it’s a waste of your time and money. Also expect to spend maybe $40-50 at most. Never ordering from here again!
Food: 5
Service: 1
Doug Yowell (Doug)
I’ve ordered from them twice and both times the food was excellent. The atmosphere rating means nothing because it’s not a sit down restaurant. If you haven’t tried their food you definitely should. The best around !
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sesame Chicken
Robert Vecchione
Ordered for delivery. She said it would 30 mins, after an hour of waiting still no food, she explains waiting for driver; meanwhile food is sitting there, any hoot food never arrived. Horrible customer
Service: 1
Robert Rodriguez
Great food at a great price. Can't beat it. Thanks for serving my family over the years.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sesame Chicken
Peter
Takes 2 hours+ to deliver, then asks for tip. Food is mediocre. Will never order from here again.
First time ordering from this place through UberEats. Got a curry beef for $17.99 and a boneless spare rib for $10.99. The curry beef had mostly veggies, like onions, carrots, bell peppers, and green beans, with very little beef. Plus, the curry flavor was really weak, not recommended at all.The boneless spare rib was okay in terms of flavor, not too sweet, but over half of the meat had burnt parts, which made it quite disappointing to eat.Overall, I didn't enjoy either dish. Based on my experience, I wouldn't really recommend this restaurant.
Atmosphere: 5
Food: 1
Service: 5
So I used Uber to place an order and placed an order for shrimp with lobster sauce . Usually they come with the option to choose fried rice or white rice . Uber didn’t have the option so I made a note . The restaurant decided to write me a note blaming me for not buying fried rice and asking for it . If they just said sorry can’t do . I would’ve been fine. The shrimp with lobster sauce also tasted like it was heavily watered down . Usually the sauce is so thick you can’t see the contents but , it was so clear , and It had no flavor . Their food is usually decent and I’m so Dissa and mostly annoyed at the way they handled the order
Sweet and sour chicken was inedible coating covered knobby unchewable chicken pieces.It turned me offWontons in soup were thick and chewy.
I've been ordering from jade gourmet since they opened but the last two times was very disappointing the pepper steak was dried up like it was from yesterday and there was only 5 little pieces of it and the sweet and sour chicken didn't look like real chicken( processed ) the delivery man is the best thing from this establishment a real gentleman unfortunately the food doesn't match up anymore
Really excelent food and service. Sunoco Gas Station. ⛽️ We love it. God bless you.!!!
Atmosphere: 1
Food: 5
Service: 5
Never again. With all of the Chinese food around here I had to pick this one!!! Delivery, asked for fresh mustard, never got it. Said it would take 30-40 minutes, took 1 hr. 2 items were okay, one item burned to shit! As I said, never again!
I used to like this place ,last time I ordered BBQ spareribs, and it was cold when I got home ,I live less than 5 min away
For many years this was the first place I ordered Chinese food from. I tried a few others, loved some of there items alot more than here but none of them offered all of my favorites or maybe the option to use coupons.I recently started receiving promo texts from Jade Gourmet that looked like they were offering something special to me. No…not a please come back discount or something like that. I just had a link to the higher priced menu than I had in my menu drawer. Tonight, I went to place an order thru the site online. I wrote in a few requests but wasn’t allowed to use the free coupon for a free order of general Tso’s Chicken that the $60 had earned. So I called, asked and was told you can only use it if calling in your order. I placed the order with her, got thrown off when I was corrected about one of my special requests being regular preparation and I neglected to say PLEASE LOSE ALL THE EXTRA VEGGIES you add to my orders of chicken with broccoli and chicken with snow peas. Also forgot to ask fo screaming packets of mustard sauce for the order of lomein and fried rice! I called 21 minutes after we hung up to ask for more mustard packets, she said she sent TWO!! And he already left!!! WHAT??? I was shocked how that much food was made so quickly! She did call the driver to tell him to give me any packets he might have in his car; he had 4, which wasn’t enough but he was sooo nice! I told him 2 packets for all this food?!! I hope they prepared the order correctly! JINX LOLNope! Chicken with snow peas should be just that. NOT LADEN DOWN with huge slices of ? Celery and I don’t know what else. I gagged when I opened the lid to snap a pic. The chicken with broccoli should be just that; thankfully I think there may be just a small amount of sliced carrots in there. I dislike cooked carrot unless it’s paper thin and soft. These are not. I will have to dissect this item in order to eat it.I called to express my complaint with the added veggies thinking I had made the request when I called in the order. I admitted to only doing it for the online order and asked for a replacement. I was instantly refused. Now I expressed how I have felt for as long as I can remember ordering Chinese food…WHY DO I HAVE TO REMEMBER THAT YOU THROW IN ALL OTHER SORTS OF VEGGIES INTO YOUR FOOD ITEMS.If I would have not have lost my parking spot I would have been in my car to drive the 8ish blocks there to get a ton of mustard packets and dumped off the chicken with MIXED VEGGIES that is wasted money spent. I wish I had someone to give it away to…20 thumbs down to z jade gourmet for stinging out on mustard & hot sauce packets, overloading on the soy & sweet sauce packets and to miss sometimes nice phone answering person for not being more considerate of her customers error. Bad business practice but I doubt she cares.
Atmosphere: 2
Food: 2
Service: 1
horrible experience ordered house special fried rice and only had 4 shrimp . no pork no chicen and very greasy. i called and the lady said sorry nothing she can do . will never order here
Atmosphere: 1
Food: 1
Service: 1
Got the vegetable lo mein noodles. Unfortunately, it lacked flavor, so I had to add my own chili sauce and vinegar once I got home. Reasonably priced and the cashier was very nice.
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
So sad to have to write a review— the food is absolutely delicious but very rude manager! Very nasty. I ordered food and they made a mistake, we called and explained what happened and said we’d gladly trade what we got for what we wanted. The Manager called (a woman) and was absolutely nasty, cursing and an attitude, cursing in her own language as well. Disgusting! Even said she doesn’t need us as customers. They always expect a tip, please don’t.. it’s a waste of your time and money. Also expect to spend maybe $40-50 at most. Never ordering from here again!
Food: 5
Service: 1
I’ve ordered from them twice and both times the food was excellent. The atmosphere rating means nothing because it’s not a sit down restaurant. If you haven’t tried their food you definitely should. The best around !
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sesame Chicken
Ordered for delivery. She said it would 30 mins, after an hour of waiting still no food, she explains waiting for driver; meanwhile food is sitting there, any hoot food never arrived. Horrible customer
Service: 1
Great food at a great price. Can't beat it. Thanks for serving my family over the years.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sesame Chicken
Takes 2 hours+ to deliver, then asks for tip. Food is mediocre. Will never order from here again.
Atmosphere: 1
Food: 1
Service: 1