I have heard about this place for many years and decided to try it. Very disappointed in the quality of the cupcakes. Like many reviewers I love to bake and was shocked by how bad these cupcakes were. The icing on 2 out of 3 of them tasted spoiled and the cake portion of those 2 fell apart upon contact. Fresh made cupcakes do not fall apart in this way.
For the price point and the fact that the entire business is based on cupcakes, I would have thought the quality standards to be higher. I do not write a one star review lightly as a former business owner, but you have to keep that quality and consistency high for every customer that walks in that door. The price points and the final product here make me think this chain is riding on the coat tails of the success of decades past, and not focused on the customer experience of today.
Atmosphere: 4
Food: 1
Service: 5
Alicia H
Best cupcakes in north Jersey for sure!
Atmosphere: 5
Food: 5
Service: 5
Ray Robinson
This past Friday evening was my 1st visit to Mr. Cupcakes @ Clifton location. I got 3 cupcakes the tirimusu and red velvet were delicious, the lemon was a little weird the icing had strange almost rubbery consistency (I removed it the cake was good. The young lady working was great warm, courteous even offering suggestions I initially was going to get the southern red velvet she felt it and said no I won't sell you that and removed the tray. Really appreciated that! Will I return ABSOLUTELY.
Atmosphere: 5
Service: 5
Alyssa Khan
I’ve always loved their cupcakes, especially the ores cheesecake. I’ve ordered a birthday cake and cupcakes for my daughter’s first birthday and I am so happy with the outcome.
Atmosphere: 5
Food: 5
Service: 5
Nell
Do not like at all - banana,lemon German chocolate
K C
Quality has diminished over the years. Taste horrible, smaller and pricey. Employees are alway talking to each other instead of focusing on what their customers want . Almost feel like your not wanted there or they are mad you interrupted their personal space. I also wrote a review on the contact page about a month or more ago and no response from the owner. Wasted $30 on these cupcakes and did not enjoy even one. Will never go back here again!
Atmosphere: 4
Food: 2
Service: 3
Ilysse Ratner
We had a cupcake tier for our engagement party from Mr. Cupcakes and it was not only delicious, but beautiful! It was very easy to order over the phone, and they delivered the cupcakes at the scheduled time. Highly recommend for special events!
Atmosphere: 5
Food: 5
Service: 5
Mayra Giannini
Have only been there a couple of times but the service is always great and cupcakes delicious. Made to order a reveal cupcake that was ready in 10 minutes. No other cupcake place like this one.
Atmosphere: 5
Food: 5
Service: 5
Victoria Soto
Really why have a business if you’re going to be miserable serving customers ?
Atmosphere: 1
Food: 1
Service: 1
Anna Walcott
I have never been to this place but I have always placed an order. I love how they work with my daughter school. There cupcakes are very delicious and tasty.
Cutest cupcake spot ever! Mr. Cupcakes never misses; moist, flavorful, and sooo many fun flavors to choose from! I felt like a kid in a candy store. The staff was super friendly too! Definitely a sweet little gem in Clifton!
Atmosphere: 5
Food: 5
Service: 5
Felicia Lopez Wright
Made a custom order for my daughter’s birthday. They nailed it and the cupcakes tasted amazing. Thank you!
Cibely Leguizamon
We’ve been loyal customers of this bake shop for a while, regularly buying cupcakes and always enjoying the quality. Naturally, we decided to order my cousin’s graduation cake and 40 cupcakes from them, expecting the same level of service. Unfortunately, this experience was disappointing from start to finish.
We originally requested a clean, plain white cake so we could add our own architectural-themed decorations. The shop told us we can bring our own edible images from Carvel. After learning Carvel no longer sells edible images, we returned and asked if the shop could draw the decorations — they said they couldn’t. We then settled for just a smooth, white cake. This was clearly written on the invoice by the employee helping us.
My cousin even dropped off custom boxes ahead of time for the cupcakes. However, on the day of the event, when I arrived to pick everything up, they couldn’t locate my order at first. When they finally did, I was shocked to find a cake with heavy black borders and “Congratulations ” written across the top — not what I asked for at all. The decoration request was very specific: clean white cake, with the word “Congratulations” written along the border of the cake's base. They scraped the writing off the top, but I still had to take home the cake with the black borders I didn’t want.
To top it off, when I started adding stickers to the cupcakes, I realized they only gave me 38 instead of the 40 I ordered. I called back, and the employee said she would inform the manager, but I never received a follow-up. I was offered just a $24 discount on a $230 order, which didn’t feel like adequate compensation given the multiple issues.
Really disappointed in this experience. While I’ve had good experiences in the past, the poor communication, mishandling of instructions, and lack of follow-through made this feel unprofessional — especially for a milestone event like a graduation.
Frank Tarantino
I haven't brought anything from here yet. But I eventually will. Im a fat kid who lives cupcakes. Especially ones I've never seen before. The girl scouts Samoan cookies cupcake is very enticing. Ask how I know,it's because I pick up Uber Eats from there.
Denyse Herns
Employee couldnt be bothered..not busy..cupcakes drrry..some verry little in size??
I have heard about this place for many years and decided to try it. Very disappointed in the quality of the cupcakes. Like many reviewers I love to bake and was shocked by how bad these cupcakes were. The icing on 2 out of 3 of them tasted spoiled and the cake portion of those 2 fell apart upon contact. Fresh made cupcakes do not fall apart in this way.
For the price point and the fact that the entire business is based on cupcakes, I would have thought the quality standards to be higher. I do not write a one star review lightly as a former business owner, but you have to keep that quality and consistency high for every customer that walks in that door. The price points and the final product here make me think this chain is riding on the coat tails of the success of decades past, and not focused on the customer experience of today.
Atmosphere: 4
Food: 1
Service: 5
Best cupcakes in north Jersey for sure!
Atmosphere: 5
Food: 5
Service: 5
This past Friday evening was my 1st visit to Mr. Cupcakes @ Clifton location. I got 3 cupcakes the tirimusu and red velvet were delicious, the lemon was a little weird the icing had strange almost rubbery consistency (I removed it the cake was good. The young lady working was great warm, courteous even offering suggestions I initially was going to get the southern red velvet she felt it and said no I won't sell you that and removed the tray. Really appreciated that! Will I return ABSOLUTELY.
Atmosphere: 5
Service: 5
I’ve always loved their cupcakes, especially the ores cheesecake. I’ve ordered a birthday cake and cupcakes for my daughter’s first birthday and I am so happy with the outcome.
Atmosphere: 5
Food: 5
Service: 5
Do not like at all - banana,lemon German chocolate
Quality has diminished over the years. Taste horrible, smaller and pricey. Employees are alway talking to each other instead of focusing on what their customers want . Almost feel like your not wanted there or they are mad you interrupted their personal space. I also wrote a review on the contact page about a month or more ago and no response from the owner. Wasted $30 on these cupcakes and did not enjoy even one. Will never go back here again!
Atmosphere: 4
Food: 2
Service: 3
We had a cupcake tier for our engagement party from Mr. Cupcakes and it was not only delicious, but beautiful! It was very easy to order over the phone, and they delivered the cupcakes at the scheduled time. Highly recommend for special events!
Atmosphere: 5
Food: 5
Service: 5
Have only been there a couple of times but the service is always great and cupcakes delicious. Made to order a reveal cupcake that was ready in 10 minutes. No other cupcake place like this one.
Atmosphere: 5
Food: 5
Service: 5
Really why have a business if you’re going to be miserable serving customers ?
Atmosphere: 1
Food: 1
Service: 1
I have never been to this place but I have always placed an order. I love how they work with my daughter school. There cupcakes are very delicious and tasty.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cutest cupcake spot ever! Mr. Cupcakes never misses; moist, flavorful, and sooo many fun flavors to choose from! I felt like a kid in a candy store. The staff was super friendly too! Definitely a sweet little gem in Clifton!
Atmosphere: 5
Food: 5
Service: 5
Made a custom order for my daughter’s birthday. They nailed it and the cupcakes tasted amazing. Thank you!
We’ve been loyal customers of this bake shop for a while, regularly buying cupcakes and always enjoying the quality. Naturally, we decided to order my cousin’s graduation cake and 40 cupcakes from them, expecting the same level of service. Unfortunately, this experience was disappointing from start to finish.
We originally requested a clean, plain white cake so we could add our own architectural-themed decorations. The shop told us we can bring our own edible images from Carvel. After learning Carvel no longer sells edible images, we returned and asked if the shop could draw the decorations — they said they couldn’t. We then settled for just a smooth, white cake. This was clearly written on the invoice by the employee helping us.
My cousin even dropped off custom boxes ahead of time for the cupcakes. However, on the day of the event, when I arrived to pick everything up, they couldn’t locate my order at first. When they finally did, I was shocked to find a cake with heavy black borders and “Congratulations ” written across the top — not what I asked for at all. The decoration request was very specific: clean white cake, with the word “Congratulations” written along the border of the cake's base. They scraped the writing off the top, but I still had to take home the cake with the black borders I didn’t want.
To top it off, when I started adding stickers to the cupcakes, I realized they only gave me 38 instead of the 40 I ordered. I called back, and the employee said she would inform the manager, but I never received a follow-up. I was offered just a $24 discount on a $230 order, which didn’t feel like adequate compensation given the multiple issues.
Really disappointed in this experience. While I’ve had good experiences in the past, the poor communication, mishandling of instructions, and lack of follow-through made this feel unprofessional — especially for a milestone event like a graduation.
I haven't brought anything from here yet. But I eventually will. Im a fat kid who lives cupcakes. Especially ones I've never seen before. The girl scouts Samoan cookies cupcake is very enticing. Ask how I know,it's because I pick up Uber Eats from there.
Employee couldnt be bothered..not busy..cupcakes drrry..some verry little in size??
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