Walked in to try and order a gluten free sub, but the workers used the same cloth to wipe the counter which had the bread on it to wipe the slicer. Never seen staff be this careless with cross contamination at any other location. Employees need support and retraining here big time.
Atmosphere: 1
Food: 1
Service: 1
Patti Dalton
Great easy pick up. Sandwich was great
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Philly Cheese Steak, The Super Sub
Dan B
This seems to be a common theme; Management! Get your act together, please!
No acknowledgment after ten minutes waiting while 2 employees stood largely with their backs to us making huge sandwiches apparently for a large group. No acknowledgment at all. They were aware of our presence, as I started chatting one up, but then continued to stand around for ten minutes. You lost our business- They finally acknowledged 2 customers who’d just arrived after 10 minutes, which was our breaking point. We went to the bagel shop across the street, instead. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Theresa Repole
To the owner who only had two men on staff on Sunday, August 31, 2025. How do you expect to own a franchise and short staff your employees to the point where all 15 walk in customers were waiting from 2:40 pm and on. I was there at 2:37 before the 14 customers who walked in after me and I didn’t leave until 3:03. All those customers including online order customers were still there. One employee stopped in the chaos to then ring me up when only one sandwich was made and the other two items weren’t even on the grill. He kept stopping to take walk in orders and then there was a line as he couldn’t take every order,, slice meat and cheese, then make the sandwiches, ring up and in addition make and prepare the online orders. We have a family franchise business ,and family works when short staffed or it’s that you want to save money and not hire enough people which will cost you in the long run! This is unacceptable for your customers and this isn’t the first time. Your staff is suffering while dealing with disgruntled customers! Please learn from your reviews and do something about it. Jersey Mike’s is a nice edition to Cresskill, but not if it’s poorly run.
Food: 4
Service: 1
Jay C
I tried to give this location so many chances. Whether you mobile order ahead of time or go in person and actually order, be prepared to wait a long time. Disorganized and often understaffed.
Glenn Grafal
Incredibly friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Krys Marie
Great customer service and always very clean!
Atmosphere: 3
Food: 4
Service: 5
Tal Avtalion
I have given the Cresskill location so many chances and each time they screw up! They put cheese a couple of times in my sandwich even though I’m allergic to dairy and specifically ask for no cheese! I always mobile order because I work nearby and only have 10 minutes to pick up food. Their bread is soggy and stale. Nothing is ever right here and if I can go to Northvale I will! I have tried this place multiple times and I threw up immediately after having it one time. I’m extremely disappointed and disgusted with this place.
Atmosphere: 1
Food: 1
Service: 1
Montellano Javelosa
my first time here. it was a bit disorganized. I was next in line, guy took my order and proceeded to take the next 2 customers orders and started to make everyone's sandwiches at the same time. the customer next to me ordered 3 sandwiches so I waited for him to make EVERYONE'S sandwiches. also making a huge splash with the oil and vinegar..hey buddy, calm down R-E-L-AX, relax! ONE AT A TIME! I think this guy's needs to be re trained. a whole lot of chaos fast action, but not much movement and minimal progress. I've never seen anything like this before. ONE CUSTOMER AT A TIME, RING THEM UP, COMPLETE THE PURCHASE AND MOVE ON TO THE NEXT CUSTOMER. on a side note there were only 3 employees. not really their fault but this guy can benefit from proper training and proper staffing.
Joseph Taylor
One older gentleman has excellent customer service. Went out of his way to help my wife
The store is a beautiful place and when I went to interview at and it’s a great place to eat at and hangout with friends!
Lior Shtarker
PROS: I had a great experience add Jersey Mike's. It was very quiet and calm workers were super helpful and overall it was a really chill and easy experience. The sandwiches were very fresh including the vegetables inside. The atmosphere inside it was great, there were many nice posters along the walls and it is in general very clean on the tables. It's usually quiet inside and I would recommend eating there even though you can definitely take your sandwich outside as it is comfortable to eat it on-the-go. When I went, my friend was vegetarian and it was a great experience for him as the workers were very accommodating to his dietary needs. A+ for that!
CONS: The sandwiches did get a little soggy after a few minutes, however it was fine as you can eat it pretty quickly. While sitting outside is sometimes available, it doesn't feel right. There are very few chairs and it feels a bit out of place. Perhaps if they added more chairs and maybe some umbrellas it would be a lot more comfortable to eat outside.
Christopher McManus
Best employees ever. Way to handle that Karen!!! (I hate mayo too but that was soooo out of line)
Leslie Roberts
Whoever put the mayonnaise on her sandwich!!! You deserve a gold medal and a raise!
I'm sorry the staff had to put up with such a lunatic.
Nicole Rusciano
Terrible service. Nobody here knows what they’re doing. Go to Emerson instead; friendlier and more efficient.
Walked in to try and order a gluten free sub, but the workers used the same cloth to wipe the counter which had the bread on it to wipe the slicer. Never seen staff be this careless with cross contamination at any other location. Employees need support and retraining here big time.
Atmosphere: 1
Food: 1
Service: 1
Great easy pick up. Sandwich was great
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Philly Cheese Steak, The Super Sub
This seems to be a common theme; Management! Get your act together, please!
No acknowledgment after ten minutes waiting while 2 employees stood largely with their backs to us making huge sandwiches apparently for a large group. No acknowledgment at all. They were aware of our presence, as I started chatting one up, but then continued to stand around for ten minutes. You lost our business- They finally acknowledged 2 customers who’d just arrived after 10 minutes, which was our breaking point. We went to the bagel shop across the street, instead. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
To the owner who only had two men on staff on Sunday, August 31, 2025. How do you expect to own a franchise and short staff your employees to the point where all 15 walk in customers were waiting from 2:40 pm and on. I was there at 2:37 before the 14 customers who walked in after me and I didn’t leave until 3:03. All those customers including online order customers were still there. One employee stopped in the chaos to then ring me up when only one sandwich was made and the other two items weren’t even on the grill. He kept stopping to take walk in orders and then there was a line as he couldn’t take every order,, slice meat and cheese, then make the sandwiches, ring up and in addition make and prepare the online orders.
We have a family franchise business ,and family works when short staffed or it’s that you want to save money and not hire enough people which will cost you in the long run! This is unacceptable for your customers and this isn’t the first time. Your staff is suffering while dealing with disgruntled customers! Please learn from your reviews and do something about it. Jersey Mike’s is a nice edition to Cresskill, but not if it’s poorly run.
Food: 4
Service: 1
I tried to give this location so many chances. Whether you mobile order ahead of time or go in person and actually order, be prepared to wait a long time. Disorganized and often understaffed.
Incredibly friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Great customer service and always very clean!
Atmosphere: 3
Food: 4
Service: 5
I have given the Cresskill location so many chances and each time they screw up! They put cheese a couple of times in my sandwich even though I’m allergic to dairy and specifically ask for no cheese! I always mobile order because I work nearby and only have 10 minutes to pick up food. Their bread is soggy and stale. Nothing is ever right here and if I can go to Northvale I will! I have tried this place multiple times and I threw up immediately after having it one time. I’m extremely disappointed and disgusted with this place.
Atmosphere: 1
Food: 1
Service: 1
my first time here. it was a bit disorganized. I was next in line, guy took my order and proceeded to take the next 2 customers orders and started to make everyone's sandwiches at the same time. the customer next to me ordered 3 sandwiches so I waited for him to make EVERYONE'S sandwiches. also making a huge splash with the oil and vinegar..hey buddy, calm down R-E-L-AX, relax! ONE AT A TIME! I think this guy's needs to be re trained. a whole lot of chaos fast action, but not much movement and minimal progress. I've never seen anything like this before. ONE CUSTOMER AT A TIME, RING THEM UP, COMPLETE THE PURCHASE AND MOVE ON TO THE NEXT CUSTOMER. on a side note there were only 3 employees. not really their fault but this guy can benefit from proper training and proper staffing.
One older gentleman has excellent customer service. Went out of his way to help my wife
Atmosphere: 5
Service: 5
Restaurantji Recommends
The store is a beautiful place and when I went to interview at and it’s a great place to eat at and hangout with friends!
PROS: I had a great experience add Jersey Mike's. It was very quiet and calm workers were super helpful and overall it was a really chill and easy experience. The sandwiches were very fresh including the vegetables inside. The atmosphere inside it was great, there were many nice posters along the walls and it is in general very clean on the tables. It's usually quiet inside and I would recommend eating there even though you can definitely take your sandwich outside as it is comfortable to eat it on-the-go. When I went, my friend was vegetarian and it was a great experience for him as the workers were very accommodating to his dietary needs. A+ for that!
CONS: The sandwiches did get a little soggy after a few minutes, however it was fine as you can eat it pretty quickly. While sitting outside is sometimes available, it doesn't feel right. There are very few chairs and it feels a bit out of place. Perhaps if they added more chairs and maybe some umbrellas it would be a lot more comfortable to eat outside.
Best employees ever. Way to handle that Karen!!! (I hate mayo too but that was soooo out of line)
Whoever put the mayonnaise on her sandwich!!!
You deserve a gold medal and a raise!
I'm sorry the staff had to put up with such a lunatic.
Terrible service. Nobody here knows what they’re doing. Go to Emerson instead; friendlier and more efficient.
Atmosphere: 1
Service: 1
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