My wife and I are frequent Starbucks customers. Weâre not coffee drinkers, but we regularly enjoy their lattes, lemonades, and hot chocolates, and we always appreciate good customer service â which is why todayâs experience at the Denville Route 10 location was so disappointing.
Since today was Red Cup Day, I stopped in and ordered my usual latte and lemonade and politely asked for the Red Cups. I was told that I needed to purchase specific qualifying drinks, and that Iâd have to speak to the manager about the policy. I spoke with Steve F., who confirmed that they would not make an exception. To qualify, I ended up buying two hot chocolates I didnât even want, just to meet their requirement. I was given the two cups â and I left the hot chocolates behind.
Still frustrated, I drove to another Starbucks. I ordered the same drinks, asked for the Red Cups, and was given them immediately with a smile. No questions, no attitude, no âpolicy.â Just genuine customer service. The difference was night and day.
The Denville Route 10 Starbucks team needs serious coaching on customer service and flexibility. I truly dislike leaving negative reviews, but in this case, itâs well deserved. Customers shouldnât be made to jump through hoops for something that other locations handle with ease and kindness.
Service: 1
D H
You want a real cup of coffee? Go to The Spot in Randolph. Last time I will ever visit Starbucks. The last few times (even asking for extra shots in my drink) I drank nothing but milk. Done.
Nicole
apparently you need to check your orders before you leave or youâll have to drive back. i ordered a venti latte with two extra shots and extra whip cream and got basically a grande.
Jenn Gotzon
What is special nook of a Starbucks⊠The area feels like youâre on vacation in the Hamptons and the staff is impeccable. So kind with warm, welcoming, smiles and friendliness.
Atmosphere: 5
Food: 5
Service: 5
Alexander Meseguer
Jenny insisted on remaking my drink even though it was cold due to my own delay in picking it up. Very friendly and excellent service.
Atmosphere: 4
Food: 5
Service: 5
Peter Yip
Deeeereeeeelicious, and I love when they ask for my name and I get silly.
The friendliest staff. Visited on a snowy day and they gave us the warmest welcome. Hot chocolate was delicious. Thank you!
Atmosphere: 5
Food: 5
Service: 5
George Baird III
I did not catch the young lady's name, but she is slim, brown skin with a big beautiful smile. I walked in with my French bulldog in a bag. She along, with her co-worker gave my pup lots of love. I was indecisive.. not sure if I should try the Sugar Cookie latte or the White Hot Chocolate.. she was ultimately patient, giving me time to decide. She asked to warmup my banana bread without me suggesting it, and also gave me a pup cup for my Frenchie. Amazing all around staff. I'm not a Starbucks guy, but I will visit that location again, and again, and again..
I recently ordered online and it seems like they donât pay attention to specifics details⊠in other words when it comes to online orders theirs no attention to detail.
Atmosphere: 4
Food: 4
Service: 2
Evelyn Rios
It's a Starbucks! Everything was great !
jennifer diletto
Worst Starbucks in the area. It's run by children and only functional when the manager is here. Baristas are scrolling through their socials and playing basketball with beverage caps while customers are waiting for their drinks that were promised over 15 minutes ago. I've now been waiting 20 minutes for a matcha latte. This is absurd.
Atmosphere: 1
Food: 1
Service: 1
Ideal Roofing & Chimney
Very welcoming
Kathleen âKathyâ Heeney
I came in this evening with only a partial payment on my mobile gift card. JP Remembered my usual order and matched the size Chai that I normally get. Just walked out of work and needed a hot cup of tea. I appreciate his kindness and good service. Thank you ~ KathyH
Shout out to Anna!! đ„đ„ everyone there is KILLIN IT!!
Atmosphere: 5
Food: 5
Service: 5
âïž 1-Star Review â Starbucks Denville, Route 10
My wife and I are frequent Starbucks customers. Weâre not coffee drinkers, but we regularly enjoy their lattes, lemonades, and hot chocolates, and we always appreciate good customer service â which is why todayâs experience at the Denville Route 10 location was so disappointing.
Since today was Red Cup Day, I stopped in and ordered my usual latte and lemonade and politely asked for the Red Cups. I was told that I needed to purchase specific qualifying drinks, and that Iâd have to speak to the manager about the policy. I spoke with Steve F., who confirmed that they would not make an exception. To qualify, I ended up buying two hot chocolates I didnât even want, just to meet their requirement. I was given the two cups â and I left the hot chocolates behind.
Still frustrated, I drove to another Starbucks. I ordered the same drinks, asked for the Red Cups, and was given them immediately with a smile. No questions, no attitude, no âpolicy.â Just genuine customer service. The difference was night and day.
The Denville Route 10 Starbucks team needs serious coaching on customer service and flexibility. I truly dislike leaving negative reviews, but in this case, itâs well deserved. Customers shouldnât be made to jump through hoops for something that other locations handle with ease and kindness.
Service: 1
You want a real cup of coffee? Go to The Spot in Randolph. Last time I will ever visit Starbucks. The last few times (even asking for extra shots in my drink) I drank nothing but milk. Done.
apparently you need to check your orders before you leave or youâll have to drive back. i ordered a venti latte with two extra shots and extra whip cream and got basically a grande.
What is special nook of a Starbucks⊠The area feels like youâre on vacation in the Hamptons and the staff is impeccable. So kind with warm, welcoming, smiles and friendliness.
Atmosphere: 5
Food: 5
Service: 5
Jenny insisted on remaking my drink even though it was cold due to my own delay in picking it up. Very friendly and excellent service.
Atmosphere: 4
Food: 5
Service: 5
Deeeereeeeelicious, and I love when they ask for my name and I get silly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Shopping Bag, Starbucks Blonde Espresso Roast, Iced Lavender Oatmilk Latte
The friendliest staff. Visited on a snowy day and they gave us the warmest welcome. Hot chocolate was delicious. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I did not catch the young lady's name, but she is slim, brown skin with a big beautiful smile. I walked in with my French bulldog in a bag. She along, with her co-worker gave my pup lots of love. I was indecisive.. not sure if I should try the Sugar Cookie latte or the White Hot Chocolate.. she was ultimately patient, giving me time to decide. She asked to warmup my banana bread without me suggesting it, and also gave me a pup cup for my Frenchie. Amazing all around staff. I'm not a Starbucks guy, but I will visit that location again, and again, and again..
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Banana Walnut & Pecan Loaf, Starbucks Christmas Blend
Love the hot and cold coffee drink selections to go with the kale and mushroom egg bites.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I recently ordered online and it seems like they donât pay attention to specifics details⊠in other words when it comes to online orders theirs no attention to detail.
Atmosphere: 4
Food: 4
Service: 2
It's a Starbucks! Everything was great !
Worst Starbucks in the area. It's run by children and only functional when the manager is here. Baristas are scrolling through their socials and playing basketball with beverage caps while customers are waiting for their drinks that were promised over 15 minutes ago. I've now been waiting 20 minutes for a matcha latte. This is absurd.
Atmosphere: 1
Food: 1
Service: 1
Very welcoming
I came in this evening with only a partial payment on my mobile gift card. JP Remembered my usual order and matched the size Chai that I normally get. Just walked out of work and needed a hot cup of tea. I appreciate his kindness and good service. Thank you ~ KathyH
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