Applebee's Grill + Bar

I told them I had problems with my gift card online and placed the order over the phone. I waited in the store 30 minutes for the food to come out and they did not accept the gift card and offered no solution after wasting an hour of my time. Very upset with the staff and manager for making no attempt to resolve the issue and waiting so long when it could have been dealt with faster and not wasted so much of my time even if they weren't able to resolve it. Poor customer service.

Update: What a failure of a corporation. They responded to tell me to provide more details so that they could help me. I provided the information and all they did was waste my time telling me they would refuse to help me. Good grief.

Additional update: The regional manager reached out to me over half a dozen times to give me the run around about why they had no obligation to take a gift card. Insanely disgusting behavior on the part of the regional franchise to offer no assistance and refuse to take a fully paid for gift card

Atmosphere: 1

Food: 1

Service: 1

The half price apps makes an inexpensive meal. Available 3 pm to 6 pm. Perfect for an early dinner. Order the boneless wings with a side (garlic green beans are great) and make a very reasonably priced meal.

Atmosphere: 5

Food: 5

Service: 5

Our Server was outstanding

Atmosphere: 4

Food: 4

Service: 5

Just yummy

Atmosphere: 5

Food: 5

Service: 5

Cook burnt ribs, management was prompt and courteous and personally prepared free of charge.

Atmosphere: 4

Food: 4

Service: 5

Food is good but there always seems to be an issue regarding service, no matter the location.

Atmosphere: 4

Food: 5

Service: 4

Manager James was extremely Unhelpful. I am allergic to eggs and asked my waitress Jessica if their new item had eggs in it she couldn’t find it so she sent manager James to me. He then told me he did not know if it had eggs or not and that I should look up their allergen menu which is not easily accessible it’s hidden in their website and it’s very much so NOT user friendly. So I asked manager James if he could look it up on there and he flatly said no. I asked him if he had a phone and he replied no I do not and walked away. Our waitress Jessica came back and asked if we got it all set and I then told her what I said above. She was surprised and went to go look for herself. She came back and told me that she asked the chef and it did indeed have eggs in it. So she was awesome for making it easy. And that’s all it had to be. but manager James did not care to help me and made it feel like it was my problem that they did not have the information on file.

Atmosphere: 1

Food: 3

Service: 1

When your doordashing you want your order. They it only takes a minute for 10 minutes. Screw them. Some of us have bills to pay

Appreciate Mise Skylar's professionalism, especially about 11p

Atmosphere: 3

Food: 3

Service: 3

If I could give 0 stars I would my wife sent her steak back because it was undercooked don’t yall know they gave her back the same steak tht she cut into instead of making a fresh one. Unsanitary smh I will never return and I’m calling the board of health!

Atmosphere: 1

Food: 1

Service: 3

Greeted by manager Christian who was extremely friendly. No wait for a seat which was great and the place was busy! Our server Josh offered us the specials, took our drink order and appetizer order. Apps and drinks were great! Placed our dinner order than Christian helped Josh bring our dinners out! Both Christian and Josh checked on us several times during our visit! I was very please with Applebees on this visit! Thank you!!

Atmosphere: 5

Food: 5

Service: 5

The food especially the whiskey burger is delicious

we had Justin as our server and wow he was genuinely so amazing and kindhearted. Very wise and gave us amazing advice. he was so attentive and was so fun to talk to. Me and boyfriend have been to many Applebees but never have we had someone amazing like him. I almost cried seeing how grateful he was.

Atmosphere: 5

Food: 5

Service: 5

I Ordered My Fav The Riblet Platter. Riblets Were Great As Always 😋, Nice And Smoky And Tender. The Sides Were Not Great 😞The Garlicky Green Beans Had No Hint Of Garlic Whatsoever And No Flavor Since There Was No Garlic 😞 The Loaded Mashed Potatoes Tasted Like They Were From The Day Before And Not Fresh At All. Just A Couple Shredds Of Cheese And A Few Green Onions And Sprinkle Of Bacon 😞 No Garlic Flavor At All, Very Disappointed In The Sides Especially When I Had To Pay Extra For The Loaded Potatoes😮‍💨. My Waitress Was Wonderful Though Meghan J. With That Beautiful Red Hair...I Guess This Applebee's Is A Hit Or Miss Type Deal 🤔🤔

Atmosphere: 4

Food: 3

Service: 5

We were told it would be a 20-25 min wait for five people. We waited over a hour and a party of eight was taken before us. We complained several times and got an attitude. When were seated, our server Kari, immediately took care of us. We waited over an hour for our food while others around us were being served. Kari kept apologizing even though it wasn’t her fault. A manager came over, although he was nice all he offered was that it’s Saturday a busy night. We did get free dessert but only two of us got it. I expected more. First and last time I will eat at the Deptford Applebee’s. Kari our server went above and beyond.

Atmosphere: 3

Food: 5

Service: 5