They were yelling out prices and we wernt done are order and they had only one cinomin bun
Mr Switch
Rude staff,and piss poor
Atmosphere: 1
Food: 2
Service: 1
Sydney Analía
Not a good experience. i’ve only ever been coming to this location, never anywhere else. Had an issue redeeming my birthday offer because i signed up at this location in 2016 and every year i just show my email to the cashier and they give me the free cold brew— literally says IN the email to show it to a team member to redeem lol. Anyway.. the supervisor of that shift rushed my drink, i guess because she was annoyed just because i was trying to explain the issue and explain the fact that i have NEVER had the app or an account.. i signed up years ago with my phone number and email at this location & i don’t remember what that phone number was— AND they’ve never asked me to scan anything when i come to redeem this bday reward… until last year, which i ALSO explained.. i told the girl that i downloaded the app last year (2023) like the manager told me to, at this location.. and nothing came up or linked with the email that i’ve been getting offers to.. so even last year they still ended up having to manually put it through and giving me the drink (not through my account) Anyway, i guess she didn’t feel like saying or hearing anymore so she just said she would give me the drink (to try to satisfy me) which she didn’t have to do if she really couldn’t do it, i would have just said ok nevermind and walked away. I didn’t feel like dealing with the same app stuff from last year just for it not to work — like i told them. I’m a calm person, I wasn’t even angry nor did i have some crazy attitude lmao i genuinely was just trying to explain and understand how they are trying to tell me I need a phone number or app to redeem it when i’ve never had to use it in past years at this location lol. My point is, these gen z need to fix the attitude because it was never that serious. Learn how to just reject someone and say “yeah sorry this is the new way we do it so we can’t do it without the phone number” or “i know it didn’t work last year, but could you please try to download the app one more time to see if your birthday offer comes up and links to the account that you’ve been receiving offers to? if not i’ll just give it to you”— SIMPLE. it doesn’t take much. but these young kids nowadays have no manners, no social skills, and no customer service skills. There’s ALWAYS a way to handle situations, and assert yourself or policies. Trust me i’ve been in retail and have been dealing with people from all walks of life not only in retail but just in LIFE, and let me tell you the tone of your voice and language really changes the way someone receives and reacts to the information you’re saying, even if the outcome ISN’T in their favor…. well unless they’re one of those mentally ill psychopaths who make a scene no matter what and need to be locked away lmao. but yeah, i guess im just annoyed because i didn’t like feeling rushed and like i wasn’t being listened to, and the customer service just wasn’t up to par, and i could feel in her energy that she really didn’t feel like ‘dealing’ with anything outside of a ‘normal’ ordering customer. nor does have the customer service skills to do so, clearly. (im 27, so im assuming these people working here are kids like 18-21) but all of my experiences in stores nowadays with this generation of teens are like this only when i have a problem with something or try to explain anything. its like wow no manners, and you think that’s ok? this reflects management? wow. so i ended up still not being satisfied even though she gave me the drink because of the energy behind it, i could feel her annoyance and then just sitting my drink on the counter not handing it to me or even looking at me …it was just dismissive .. people can feel that. i could feel you didn’t give a f*ck and just didn’t feel like dealing with anything outside of the ‘norm’. not good. it’s especially not good because this wasn’t even anything serious & i’m not even one of those ‘can’t take no for an answer’ psychos. so the fact that you couldn’t handle this little situation with grace? not good. you have to do better than that. be better
Bruce F.
Absolutely horrible service!We wanted to purchase a 4 pack of Cinnabons, but at the time, they didn't have any available. We would've gladly waited until more came out or even to try back in a few minutes. Instead, we were told that they aren't selling any 4 packs because they can't keep up."They are selling as fast as they come out."Hmmmm...ok, but that sounds like you are selling them, so can we put in an order?"No, we don't have any available. We only have the mini's."Just then, some fresh Cinnabons came out of the oven, and the girl who presumed to be the manager said,"These are too hot to put in a box."Oh?....but you put them in the window to sell, and what do you put them in when you sell them?Ohhh... that's right, a little box.So we buy a box of minni Bunns because that's all they would sell us, and walk away.In disbelief with nobody in line, I walk back up to take a picture of what came out of the oven and placed in the window for sale, and the girl waves at us saying "HI guys."Wow, thanks for the sarcasm. We will avoid this location from now on.It's a generation of incompetence
Joe
Went here at 8 and they said their registers were already closed. They list their closing time as 9, update your hours.
Atmosphere: 4
Food: 5
Service: 1
J
Cinnabon is always excellent.
Darth Vader
Cinnabon is always excellent.
Brent Stephens
Employee confused with their own identityCall me the customer faget and double flips me off as he stands there with hair bows in his hair...Can't make this stuff up please look at the camera and review the tapes 8:25 pm Saturday Feb 04 2023.Shame because you can't find employees and the one's that you do fine run customers off.
Rhonda Freeman Wright
Cinnamon bomb always make me smile
[• K.T. Playz •]
I honestly thought that I wouldn’t like Cinnabon because of how sweet the things are, but surprisingly it wasn’t even that sweet. I ordered the cinnamon roll and I could not stop eating it. The place is pretty addicting so be careful!
Very very disappointed the young lady was sweeping and getting trash up and the trash can was near the counter and she was shaking the trash in the can and the icing bowl was right next to it not clean at all and she didn't have gloves on so I watched for a moment and then proceeded to the counter and told the other young lady they should move it it's right next to the trash and she s shaking it near food they didn't move it also she put the broom back and didn't wash her hands and continued to touch the food I didn't purchase any I walked away very upset ? u never know whose watching and ur working in a food business very very disappointed with the cinnamon company
Danny Jeeblers
Cinnabon doing what Cinnabon does best. Fresh, hot, and most importantly sugar packed pastries. Good pick for the food court.
Christina Kenney
I went to Cinnabon approximately 8:30/9 pm and they were out of boxes of the larger Cinnabons. I did not want the smaller ones that were boxed. I offered to buy 4. They could only charge me single Cinnabon prices. I said I'll buy the last 6 then. Again, they has to charge me for 6 individual Cinnabons and not for a 4 or 6 pack price. I didn't care if she had to box them individual if they were out of boxes?! Meanwhile, I said forget it, and left. My family was so upset b/c they wouldn't sell them to me that way. This is not the first time this happened. They sold my daughter separate Cinnabons at the OCNJ store on the boardwalk. Her being a young adult she did not realize and when she told me i was furious.
Saffron
I go to this location all the time for coffee. The staff are so professional, polite and friendly to their customers and each other. They never keep you waiting, even when it's very busy. Love the coffee!
They were yelling out prices and we wernt done are order and they had only one cinomin bun
Rude staff,and piss poor
Atmosphere: 1
Food: 2
Service: 1
Not a good experience. i’ve only ever been coming to this location, never anywhere else. Had an issue redeeming my birthday offer because i signed up at this location in 2016 and every year i just show my email to the cashier and they give me the free cold brew— literally says IN the email to show it to a team member to redeem lol. Anyway.. the supervisor of that shift rushed my drink, i guess because she was annoyed just because i was trying to explain the issue and explain the fact that i have NEVER had the app or an account.. i signed up years ago with my phone number and email at this location & i don’t remember what that phone number was— AND they’ve never asked me to scan anything when i come to redeem this bday reward… until last year, which i ALSO explained.. i told the girl that i downloaded the app last year (2023) like the manager told me to, at this location.. and nothing came up or linked with the email that i’ve been getting offers to.. so even last year they still ended up having to manually put it through and giving me the drink (not through my account) Anyway, i guess she didn’t feel like saying or hearing anymore so she just said she would give me the drink (to try to satisfy me) which she didn’t have to do if she really couldn’t do it, i would have just said ok nevermind and walked away. I didn’t feel like dealing with the same app stuff from last year just for it not to work — like i told them. I’m a calm person, I wasn’t even angry nor did i have some crazy attitude lmao i genuinely was just trying to explain and understand how they are trying to tell me I need a phone number or app to redeem it when i’ve never had to use it in past years at this location lol. My point is, these gen z need to fix the attitude because it was never that serious. Learn how to just reject someone and say “yeah sorry this is the new way we do it so we can’t do it without the phone number” or “i know it didn’t work last year, but could you please try to download the app one more time to see if your birthday offer comes up and links to the account that you’ve been receiving offers to? if not i’ll just give it to you”— SIMPLE. it doesn’t take much. but these young kids nowadays have no manners, no social skills, and no customer service skills. There’s ALWAYS a way to handle situations, and assert yourself or policies. Trust me i’ve been in retail and have been dealing with people from all walks of life not only in retail but just in LIFE, and let me tell you the tone of your voice and language really changes the way someone receives and reacts to the information you’re saying, even if the outcome ISN’T in their favor…. well unless they’re one of those mentally ill psychopaths who make a scene no matter what and need to be locked away lmao. but yeah, i guess im just annoyed because i didn’t like feeling rushed and like i wasn’t being listened to, and the customer service just wasn’t up to par, and i could feel in her energy that she really didn’t feel like ‘dealing’ with anything outside of a ‘normal’ ordering customer. nor does have the customer service skills to do so, clearly. (im 27, so im assuming these people working here are kids like 18-21) but all of my experiences in stores nowadays with this generation of teens are like this only when i have a problem with something or try to explain anything. its like wow no manners, and you think that’s ok? this reflects management? wow. so i ended up still not being satisfied even though she gave me the drink because of the energy behind it, i could feel her annoyance and then just sitting my drink on the counter not handing it to me or even looking at me …it was just dismissive .. people can feel that. i could feel you didn’t give a f*ck and just didn’t feel like dealing with anything outside of the ‘norm’. not good. it’s especially not good because this wasn’t even anything serious & i’m not even one of those ‘can’t take no for an answer’ psychos. so the fact that you couldn’t handle this little situation with grace? not good. you have to do better than that. be better
Absolutely horrible service!We wanted to purchase a 4 pack of Cinnabons, but at the time, they didn't have any available. We would've gladly waited until more came out or even to try back in a few minutes. Instead, we were told that they aren't selling any 4 packs because they can't keep up."They are selling as fast as they come out."Hmmmm...ok, but that sounds like you are selling them, so can we put in an order?"No, we don't have any available. We only have the mini's."Just then, some fresh Cinnabons came out of the oven, and the girl who presumed to be the manager said,"These are too hot to put in a box."Oh?....but you put them in the window to sell, and what do you put them in when you sell them?Ohhh... that's right, a little box.So we buy a box of minni Bunns because that's all they would sell us, and walk away.In disbelief with nobody in line, I walk back up to take a picture of what came out of the oven and placed in the window for sale, and the girl waves at us saying "HI guys."Wow, thanks for the sarcasm. We will avoid this location from now on.It's a generation of incompetence
Went here at 8 and they said their registers were already closed. They list their closing time as 9, update your hours.
Atmosphere: 4
Food: 5
Service: 1
Cinnabon is always excellent.
Cinnabon is always excellent.
Employee confused with their own identityCall me the customer faget and double flips me off as he stands there with hair bows in his hair...Can't make this stuff up please look at the camera and review the tapes 8:25 pm Saturday Feb 04 2023.Shame because you can't find employees and the one's that you do fine run customers off.
Cinnamon bomb always make me smile
I honestly thought that I wouldn’t like Cinnabon because of how sweet the things are, but surprisingly it wasn’t even that sweet. I ordered the cinnamon roll and I could not stop eating it. The place is pretty addicting so be careful!
Restaurantji Recommends
Your production is excellent.
Very very disappointed the young lady was sweeping and getting trash up and the trash can was near the counter and she was shaking the trash in the can and the icing bowl was right next to it not clean at all and she didn't have gloves on so I watched for a moment and then proceeded to the counter and told the other young lady they should move it it's right next to the trash and she s shaking it near food they didn't move it also she put the broom back and didn't wash her hands and continued to touch the food I didn't purchase any I walked away very upset ? u never know whose watching and ur working in a food business very very disappointed with the cinnamon company
Cinnabon doing what Cinnabon does best. Fresh, hot, and most importantly sugar packed pastries. Good pick for the food court.
I went to Cinnabon approximately 8:30/9 pm and they were out of boxes of the larger Cinnabons. I did not want the smaller ones that were boxed. I offered to buy 4. They could only charge me single Cinnabon prices. I said I'll buy the last 6 then. Again, they has to charge me for 6 individual Cinnabons and not for a 4 or 6 pack price. I didn't care if she had to box them individual if they were out of boxes?! Meanwhile, I said forget it, and left. My family was so upset b/c they wouldn't sell them to me that way. This is not the first time this happened. They sold my daughter separate Cinnabons at the OCNJ store on the boardwalk. Her being a young adult she did not realize and when she told me i was furious.
I go to this location all the time for coffee. The staff are so professional, polite and friendly to their customers and each other. They never keep you waiting, even when it's very busy. Love the coffee!