Quick and simple to pop in, grab my order and get out. The kiosk likes to sell you more stuff, though, no "quick" checkout there. They were out of plain tea, so opted for papaya.
When back for an unsweet tea, it tasted like coffee water. Not great, but they did reach back out when I made a note to mgmt.
Atmosphere: 4
Food: 2
Service: 3
jess c
They cheat customers. I stopped going there because I've gotten spoiled rotten lettuce in salads and poorly made food items in the past. I gave it a go today because my daughter wanted a "bowl" of mac n cheese to go. I get home and the container was not even filled! Like I'm talking at least one inch or more deep.....empty. If people are paying $10+ for Mac n cheese you can at least fill it correctly.
Update: my soup was sour tasted bad and I'm pretty sure the Mac n cheese was too.
Not coming back, this location can't get it together... I'll drive to Parsippany next time!
Atmosphere: 1
Food: 1
Service: 1
Bella
So this is my third time at this Panera, usually no problems up until today. I usually order pickup through the DoorDash app; and if you’ve ordered through the DoorDash app, it just give you two options, pickup and delivery, THAT’s ALL. So this particular time, “Paul” hands me my food and proceeds to say in an authoritative manner “Next time don’t put it in as a “LPN” or some type of employer terminology. Put it in as a drive thru pickup.” I proceed to ask him to further explain and he then continues to speak to me like I work for him. He then goes on and says “it should give you that option.” I told him no it doesn’t and he needs to take it up with DoorDash. He continues to be smug but then says “it’s no big deal.” Well if it wasn’t a big deal, why go back and forth with me in the first place. I feel bad for his fellow coworkers. He must be a joy to work with. Paul, please learn some people skills. Because talking to someone like they are beneath you and incompetent doesn’t work. I’m so disgusted with you.
Service: 1
Sophie Jiang
Food was good and order came right on time
Ody Tobar
Too bad as always because it changes the averages of the products used that follow the rules, super expensive and for them to give you little is not fair
Atmosphere: 5
Food: 1
Service: 1
Christopher Jammaers
Service is always lovely, super speedy, food is always solid, and the general manager is always super kind and makes sure your day is great!
Atmosphere: 5
Food: 5
Service: 5
patti binstock
I am a frequent patron of Panera in East Hanover. Pat often waits on me. She is an absolute pleasure to deal with. She couldn’t be nicer, helpful and efficient. The whole team goes above and beyond. It is a joy to have lunch there.
Vegetarian options: My friend is a vegetarian and she has several selections to choose.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Sandwich and Soup Mac
Alexander Mizeu
Very good place! I got extra sandwich ? but I bought as regular. This is Panera is first place where I got extra sandwich for one regular cost. Everything was Great! I felt very comfortable myself inside. Very friendly staff, the manager also! Food was very tasty ? Very clean and beautiful inside!
Parking: No problem
Kid-friendliness: ?
Atmosphere: 5
Food: 5
Service: 5
Isabel A
Incredibly disappointed, not with the service, but the treatment of the workers. I am quite the regular at this particular location, and I was rather shocked and disheartened by the treatment of staff by the district manager. Mike I believe his name was? Upon entering the establishment, I was greeted by grating sounds of screaming coming from behind the front counter. I found it incredibly inappropriate and appalling that a person of authority would feel so comfortable belittling and verbally abusing his minimum wage workers for all to hear and see. As if those workers, who are nothing but pleasant to their customers, are somehow beneath him as people. And just as I thought things could not get any worse, they in fact did. While enjoying my meal, I overheard the district manager threatening his employees jobs by making a man choose between his own employment, or another coworkers. Completely and utterly disgusting, unprofessional behavior. As someone who has worked in the customer service industry for many years, I have never seen such behavior so publicly and shamelessly exhibited. Your treatment of minimum wage workers is vile, and I hope you are ashamed.
Atmosphere: 1
Ulia G.
Good food, friendly staff, clean tables and comfortable seating.
Quick and simple to pop in, grab my order and get out. The kiosk likes to sell you more stuff, though, no "quick" checkout there. They were out of plain tea, so opted for papaya.
When back for an unsweet tea, it tasted like coffee water. Not great, but they did reach back out when I made a note to mgmt.
Atmosphere: 4
Food: 2
Service: 3
They cheat customers. I stopped going there because I've gotten spoiled rotten lettuce in salads and poorly made food items in the past. I gave it a go today because my daughter wanted a "bowl" of mac n cheese to go. I get home and the container was not even filled! Like I'm talking at least one inch or more deep.....empty. If people are paying $10+ for Mac n cheese you can at least fill it correctly.
Update: my soup was sour tasted bad and I'm pretty sure the Mac n cheese was too.
Not coming back, this location can't get it together... I'll drive to Parsippany next time!
Atmosphere: 1
Food: 1
Service: 1
So this is my third time at this Panera, usually no problems up until today. I usually order pickup through the DoorDash app; and if you’ve ordered through the DoorDash app, it just give you two options, pickup and delivery, THAT’s ALL. So this particular time, “Paul” hands me my food and proceeds to say in an authoritative manner “Next time don’t put it in as a “LPN” or some type of employer terminology. Put it in as a drive thru pickup.” I proceed to ask him to further explain and he then continues to speak to me like I work for him. He then goes on and says “it should give you that option.” I told him no it doesn’t and he needs to take it up with DoorDash. He continues to be smug but then says “it’s no big deal.” Well if it wasn’t a big deal, why go back and forth with me in the first place. I feel bad for his fellow coworkers. He must be a joy to work with. Paul, please learn some people skills. Because talking to someone like they are beneath you and incompetent doesn’t work. I’m so disgusted with you.
Service: 1
Food was good and order came right on time
Too bad as always because it changes the averages of the products used that follow the rules, super expensive and for them to give you little is not fair
Atmosphere: 5
Food: 1
Service: 1
Service is always lovely, super speedy, food is always solid, and the general manager is always super kind and makes sure your day is great!
Atmosphere: 5
Food: 5
Service: 5
I am a frequent patron of Panera in East Hanover. Pat often waits on me. She is an absolute pleasure to deal with. She couldn’t be nicer, helpful and efficient. The whole team goes above and beyond. It is a joy to have lunch there.
Vegetarian options: My friend is a vegetarian and she has several selections to choose.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Sandwich and Soup Mac
Very good place! I got extra sandwich ? but I bought as regular. This is Panera is first place where I got extra sandwich for one regular cost. Everything was Great! I felt very comfortable myself inside. Very friendly staff, the manager also! Food was very tasty ? Very clean and beautiful inside!
Parking: No problem
Kid-friendliness: ?
Atmosphere: 5
Food: 5
Service: 5
Incredibly disappointed, not with the service, but the treatment of the workers. I am quite the regular at this particular location, and I was rather shocked and disheartened by the treatment of staff by the district manager. Mike I believe his name was? Upon entering the establishment, I was greeted by grating sounds of screaming coming from behind the front counter. I found it incredibly inappropriate and appalling that a person of authority would feel so comfortable belittling and verbally abusing his minimum wage workers for all to hear and see. As if those workers, who are nothing but pleasant to their customers, are somehow beneath him as people. And just as I thought things could not get any worse, they in fact did. While enjoying my meal, I overheard the district manager threatening his employees jobs by making a man choose between his own employment, or another coworkers. Completely and utterly disgusting, unprofessional behavior. As someone who has worked in the customer service industry for many years, I have never seen such behavior so publicly and shamelessly exhibited. Your treatment of minimum wage workers is vile, and I hope you are ashamed.
Atmosphere: 1
Good food, friendly staff, clean tables and comfortable seating.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
very good food and very nice atmosphere, clean and enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Baguette, Pumpkin Muffin, Greek Yogurt with Mixed Berries Parfait, Sourdough Bread Bowl
Sandwich bread was absolutely rock hard! Soup was great tho (it comes bagged lol)
Atmosphere: 5
Food: 2
Service: 5
I just go here as a Sips club member and mobile app worker, but find all workers very nice and great attitudes-especially the manager Jesse.?
Great customer service I messed up my order on accident and they gave me my new order without having to re-pay they went above and beyond with
Atmosphere: 5
Food: 5
Service: 5
Great lunch. Soup and half sandwich. Fair price for the pick two menu.
Atmosphere: 5
Food: 5
Service: 5
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