Shake Shack Eatontown Mall

The burgers are incredible! We had the Shack burgers and a BLT, and both were delicious. That said, we saw a bunch of tables that were dirty (most of them in fact) and the place just felt run down.

Atmosphere: 2

Food: 5

Service: 4

Recommended dishes: Burger

They take so long for the order never in time black folks are nasty rude disrespectful staff are bad found a fly in my food instead of helping me they were fighting with he costumer don't come here no recommended they only treat good others black folks they are racist with others races don't come worst place ever smell so bad

Atmosphere: 1

Food: 1

Service: 1

It’s possible this Shake Shack is new, or possible the employees aren’t well trained, but we’ve been regular Shake Shack customers across 7 different cities and 5 different states for about 10 years, and this one wasn’t up to par. Main qualm is that you shouldn’t get to-go food here, as they do not have the capacity to support this. Only dine-in. For instance, every other Shake Shack in the country, will put the cheese for cheese fries ON THE SIDE(like most establishments; i.e. common sense), but this location provides you with soggier fries than the sub-par crinkle cuts you’d already received.

I’d drive down the road to Wendy’s for the same quality and bigger savings. Shake Shack is way too expensive to be having these simple issues.

Food: 2

The employee who took my order was very friendly and very helpful

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Cheese Fries

Great food and friendly professional staff

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Burger, Hamburger Shroom Burger and Fries, Fries, Chicken Bites

Best chicken sandwich!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Shackburger

Nice urban feel, Courteous staff, good food , clean bathroom.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sauce, Burger, Fries, Chicken Bites

Honestly was my first time going and I became obsessed with it

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Hamburger Shroom Burger and Fries

I don't see what the Big deal is the food was not that great!

Atmosphere: 1

Food: 1

Service: 1

Not for me. The patty is extremely salty.

Atmosphere: 3

Food: 1

Service: 3

Real good burger, decent fries, ATROCIOUS chairs lol I'll probably do take out and sit in my car next time

Atmosphere: 3

Food: 4

Service: 4

First time visiting. Greeted on arrival by a lovely young woman at the register. Good arrived hot. Restaurant is clean. We had one avocado burger and one chicken avocado sandwich, one order of fries and two chocolate shakes. Look forward to coming back.

Bathroom very clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

The staff was welcoming! Showed interest in what I wanted to order as well as brought food to my table in a timely manner!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Sauce, Sauce, Burger, Fries, Chicken Bites, Smokeshack, Cheeseburger, Cheese Fries

Excellent service all around especially the manager, Don really genuine down to earth guy cares nothing but about the customers that come inside his facility. You need more people like him working for your company.

Parking: Plenty of parking spaces all sound the facility.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries

my worst experience in life. I ordered online and waited 2 hours to receive a cancellation message with no explanation as to why. It left 3 people hungry. Very bad for a company.

Service: 1

Recommended dishes: Sauce, Burger, Hamburger Shroom Burger and Fries, Fries, Cheese Fries