Rude staff ! Very rude not professional ! I don’t think there is any point of reviewing this place because nobody really cares about that and no one is taking action on the reviews and they are the same people messing up again!!
Justin McAndrew
I was in Eatontown for a seminar for work and I arrived at the Wendy’s at 7:15am. Even though there were signs saying they were open at 6:30am, the guy working inside opened the drive thru window to try and tell me that they were closed. After asking about the signs stating they were open, he told me it was drive thru only. I was with 4 other coworkers and after we pulled through the drive thru, he told me he couldn’t take more than 2 orders per car and refused to take our orders, stating that he doesn’t make the rules and that he only follows them. It would have been nice to have a breakfast baconator before my long day before me but because of the poor attitude and laziness of the worker inside, I went hungry and had to find breakfast elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Tom Hastings
This whole building has a massive attitude problem. You are working CUSTOMER SERVICE JOBS. There is no reason you can’t utter a single word to a customer..had a mobile order, went to the drive through speaker and sat for a while without any acknowledgment, then someone says “hello?” I said hi I’m picking up a mobile order. “Second window” ok thank you..get to the second window and one girl pours the soda and hands the cup out the window to me “thank you” I say. She closes the window and a few minutes later a second girl hands me my bag of food “thank you” I say again. She closes the window and walks away. If you really can’t muster a “you’re welcome” or “have a good night” or ANYTHING you shouldn’t be working with customers. Not a single word was said except for “second window”. Not to mention, they are the SLOWEST even if you’re the only car at the building. Ridiculous and will take the farther drive to Shrewsbury or ocean township from now on. Tonight my order was miraculously right but this is surprising as usually something is wrong or missing. I’ve had enough of this location, you’d think they’d be better since they’re the newest one in the area but they are by far the worst.
Atmosphere: 1
Food: 2
Service: 1
Janeia Thompkins
Sunday the dining area was closed is this normal 2-23-2025
Service: 5
Andre Callahan
If you plan on going at night you’re wasting your money it will be undercooked wrong/ not complete and will be given an attitude for just trying to get food
Atmosphere: 2
Food: 3
Service: 2
Rahmir Jones
If you like getting your order messed up and with no sauce, even when you ask for it EVERY TIME, this is the place for you. Also rude, dismissing staff doesn't help when you go back to get your order corrected. The cooks do cook their heart out tho.
Atmosphere: 1
Food: 4
Service: 1
Frankie A
Went around 9:50pm wasn’t even busy no cars or anything looked like it was closed ordered my food in the drive thru, 2 small chili’s and 2 Jr cheeseburger deluxe was an easy order right? Well when I asked the lady whose name was supposedly Jackie which I don’t believe at all, no name tag of course for some sour cream she gave me a look like really?( have to actually work and get you some sour cream) which she did get me but when I noticed that there also wasn’t any chili sauce in the bag well I asked her for that too and she got really nasty and was like really?!?!? I gotta walk back there again and get it. Well Isn’t that your job?? Very poor customer service skills need better training in that building smh. I worked at a Wendy’s and stuff like that wasn’t acceptable. The customer is always right! I will not be going to this Wendys again. I recommend you do the same unless you wanna be treated nasty.
Atmosphere: 1
Food: 2
Service: 1
Lukoil Of Eatontown (Iyad saoub)
Bad service long waiting inside employees didn't care about customers
Atmosphere: 1
Food: 1
Service: 1
Juwan Foster
Night shift is terrible ! Food is uncooked and cold. By far the worst Wendy’s I ever had!
Atmosphere: 2
Food: 2
Service: 2
Aaliyah Atwood
I used to love going here then I stopped when the old black manager went from flirting with me to being nasty to me then I started ordering delivery but they mess up and tell you there’s nothing they can do. Don’t worry went from a regular to NEVER ordering from here again! I thought Wendy’s in Ocean was bad but that nothing compared to Eatontown. Disappointing because the food is decent but the staff is terrible
Rude staff on nights!!! They yelled at my delivery driver while he was trying to explain to me the situation. Did not offer to replace the items they didn’t have in stock. The lady just yelled and said I had to cancel the order my current order and place it again if I wanted something else (which means I would loose the money I had already spent ordering and paying the driver + tip). All salads are the same price so I don’t understand why they couldn’t just offer to replace the salad with a different one. This is not the first bad experience I’ve had at this location. I don’t think I’ll be ordering or visiting them any time soon.
Atmosphere: 2
Food: 2
Service: 1
Justyna Jacklets
I've been going there pretty frequently in recent time, and the amount of times my simple order was messed up is crazy. Some staff were very nice, a couple of people were very rude.
Atmosphere: 5
Food: 5
Service: 1
Jn. Yn.
Good service
Atmosphere: 5
Food: 5
Service: 5
Calvin Howard
How do you put people in drive-through who have zero interest in delivering any level of Customer service
Despite me finding a way to say thank you when they handed me the items twice, not a word, no price no have a nice Evening, no you’re welcome, nothing not a single word
Nathaniel Cruz
how hard is it to put ranch in the damn bag and leave the frosty machine on bro
Rude staff ! Very rude not professional ! I don’t think there is any point of reviewing this place because nobody really cares about that and no one is taking action on the reviews and they are the same people messing up again!!
I was in Eatontown for a seminar for work and I arrived at the Wendy’s at 7:15am. Even though there were signs saying they were open at 6:30am, the guy working inside opened the drive thru window to try and tell me that they were closed. After asking about the signs stating they were open, he told me it was drive thru only. I was with 4 other coworkers and after we pulled through the drive thru, he told me he couldn’t take more than 2 orders per car and refused to take our orders, stating that he doesn’t make the rules and that he only follows them. It would have been nice to have a breakfast baconator before my long day before me but because of the poor attitude and laziness of the worker inside, I went hungry and had to find breakfast elsewhere.
Atmosphere: 1
Food: 1
Service: 1
This whole building has a massive attitude problem. You are working CUSTOMER SERVICE JOBS. There is no reason you can’t utter a single word to a customer..had a mobile order, went to the drive through speaker and sat for a while without any acknowledgment, then someone says “hello?” I said hi I’m picking up a mobile order. “Second window” ok thank you..get to the second window and one girl pours the soda and hands the cup out the window to me “thank you” I say. She closes the window and a few minutes later a second girl hands me my bag of food “thank you” I say again. She closes the window and walks away. If you really can’t muster a “you’re welcome” or “have a good night” or ANYTHING you shouldn’t be working with customers. Not a single word was said except for “second window”. Not to mention, they are the SLOWEST even if you’re the only car at the building. Ridiculous and will take the farther drive to Shrewsbury or ocean township from now on. Tonight my order was miraculously right but this is surprising as usually something is wrong or missing. I’ve had enough of this location, you’d think they’d be better since they’re the newest one in the area but they are by far the worst.
Atmosphere: 1
Food: 2
Service: 1
Sunday the dining area was closed is this normal 2-23-2025
Service: 5
If you plan on going at night you’re wasting your money it will be undercooked wrong/ not complete and will be given an attitude for just trying to get food
Atmosphere: 2
Food: 3
Service: 2
If you like getting your order messed up and with no sauce, even when you ask for it EVERY TIME, this is the place for you. Also rude, dismissing staff doesn't help when you go back to get your order corrected. The cooks do cook their heart out tho.
Atmosphere: 1
Food: 4
Service: 1
Went around 9:50pm wasn’t even busy no cars or anything looked like it was closed ordered my food in the drive thru, 2 small chili’s and 2 Jr cheeseburger deluxe was an easy order right? Well when I asked the lady whose name was supposedly Jackie which I don’t believe at all, no name tag of course for some sour cream she gave me a look like really?( have to actually work and get you some sour cream) which she did get me but when I noticed that there also wasn’t any chili sauce in the bag well I asked her for that too and she got really nasty and was like really?!?!? I gotta walk back there again and get it. Well Isn’t that your job?? Very poor customer service skills need better training in that building smh. I worked at a Wendy’s and stuff like that wasn’t acceptable. The customer is always right! I will not be going to this Wendys again. I recommend you do the same unless you wanna be treated nasty.
Atmosphere: 1
Food: 2
Service: 1
Bad service long waiting inside employees didn't care about customers
Atmosphere: 1
Food: 1
Service: 1
Night shift is terrible ! Food is uncooked and cold. By far the worst Wendy’s I ever had!
Atmosphere: 2
Food: 2
Service: 2
I used to love going here then I stopped when the old black manager went from flirting with me to being nasty to me then I started ordering delivery but they mess up and tell you there’s nothing they can do. Don’t worry went from a regular to NEVER ordering from here again! I thought Wendy’s in Ocean was bad but that nothing compared to Eatontown. Disappointing because the food is decent but the staff is terrible
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Rude staff on nights!!! They yelled at my delivery driver while he was trying to explain to me the situation. Did not offer to replace the items they didn’t have in stock. The lady just yelled and said I had to cancel the order my current order and place it again if I wanted something else (which means I would loose the money I had already spent ordering and paying the driver + tip). All salads are the same price so I don’t understand why they couldn’t just offer to replace the salad with a different one. This is not the first bad experience I’ve had at this location. I don’t think I’ll be ordering or visiting them any time soon.
Atmosphere: 2
Food: 2
Service: 1
I've been going there pretty frequently in recent time, and the amount of times my simple order was messed up is crazy. Some staff were very nice, a couple of people were very rude.
Atmosphere: 5
Food: 5
Service: 1
Good service
Atmosphere: 5
Food: 5
Service: 5
How do you put people in drive-through who have zero interest in delivering any level of Customer service
Despite me finding a way to say thank you when they handed me the items twice, not a word, no price no have a nice Evening, no you’re welcome, nothing not a single word
how hard is it to put ranch in the damn bag and leave the frosty machine on bro
Atmosphere: 4
Food: 3
Service: 1
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