The employee that works the early evening shift says very uncomfortable things to the customers and takes her time making the orders. She thinks having inappropriate conversations with the customers is part of her job.
I order ahead to get quick service and to grab and go in my commute. Not have someone say outlandish things to me as I wait for my order that wasn't made ahead even though I ordered ahead and there was no one else in front of me or behind me.
The lady is older and normally would excuse this, but it is so uncomfortable to pick up from here if she is working. Has happened a few times. Will be skipping this location going forward due to this employee
Atmosphere: 2
Food: 3
Service: 1
B B
Honestly this review is long overdue! I often come to this location as it is down the street from my house and some of the employees are nice but this one lady( hispanic lady, not the tall one with long hair the one that never cracks a smile and sometimes wears glasses not to be confused with the older lady with glasses this one is younger!) She is often there and is very unpleasant, has an attitude and gossips about the customers behind the counter in spanish to make herself look better about missing orders or not getting someones order correctly! gives an attitude when my order is wrong or something needs to be corrected! Nonetheless, I always greet all of the staff politely and say have a great day! Today I came in with my mother and it was unacceptable and a breaking point that lead into a yelling match in the store over a simple cup of water after I had already purchased three orders of food. I have never had any issue at this location EVER! until today but one of the employees(Maria with the long hair) lied to my face and said i come in there all the time and cause an issue(which is blatant lie)..looks at the other unpleasant lady that I mentioned before for confirmation and she agrees with her. I have never had an argument with anyone in this store or ANY Dunkin for that matter the only thing I politely do is tell them when they get my order wrong which is often and is not my fault! So this is how I know the shorter hispanic lady is just back there gossiping about customers but not telling the facts! During our argument the same lady was laughing in our faces and started pulling out her phone and trying to record us (which i didnt mind because I did nothing wrong I wasnt being nasty I was telling them off without cursing them out but thats not the point the point is the blatant disrespect from the staff and her laughing like the customer who spends their money at this establishment means nothing! Everytime i come here I put up with this ladies attitude, eye rolling, huffing puffing and today I couldn't take it anymore! If she doesn't like her job or isnt a peoples person she should find a different job that better suits her attitude! The other hispanic lady with the long hair after all the back and forth apologized to me but the other one just walked away talking shit under her breath! Dont come to this location go to the one in fortlee or the other side of town they are much nicer and more respectful! So disgusted by what occurred today in a respected and respectful town that I grew up in all my life couldn't even believe it and Ive never experienced anything like it at any other establishment in town! UNBELIEVABLE!
Atmosphere: 1
Food: 3
Service: 1
Metin Hasta
I went there today and just went to get a coffee and waited 24 minutes. The woman working there was very slow, when I told her I had to go to work she said she has worked here for 14 years and she has never seen a customer like me before and got angry. I have never seen a dunkin like this in my life before I never plan on going there again.
Atmosphere: 1
Food: 1
Service: 1
Nyla Schira
Love this spot!!!! Georgette is an ABSOLUTE sweetheart she gave my family and I wonderful coffee suggestions on how to make our favorite go to orders even BETTER. Dunkin truly needs more customer service people like her! If they did they'll have loyal customers returning in no time. Thank you georgette!!! :)
Atmosphere: 5
Food: 5
Service: 5
Allan Leland
The location is semi-convenient being located in a gas station store. The employees are very nice but somehow always get my order wrong. I got a bagel with cream cheese and they didn’t put cream cheese? Last time they forgot to toast it. The wait is also much longer than expected.
Atmosphere: 1
Food: 1
Service: 4
Vin Hin
Old women dont respect customer. She say she dont have time for customer
Faten Soboh
My experience at Dunkin’ Donuts was extremely bad! I visited the branch more than three times, and every time, I faced severe delays, waiting over half an hour just to get a small black coffee.
On one occasion, I had to leave because the staff was uncooperative. Another time, I had the worst experience when the Egyptian Arab employee was chatting with her friend and completely ignoring my order. After waiting 30 minutes, I told her I only wanted a small black coffee, but she refused and raised her voice at me, saying, “I’m busy!”
This behavior is completely unacceptable! I don’t understand how her manager allows such terrible customer service. In the end, I left once again after standing there for 25 minutes with no attention or respect. A very disappointing experience—I won’t be coming back!
victor Vico
Today 1:37pm went to order my usual coffe and the workers tells me the machine is cleaned and she can’t make the coffee. What a shame on whoever decides to hire this kinda lazy workers.
Service: 1
Alexander Crudello
There’s one nice old lady and that’s it I literally waited in line so many times more then 25-30 min for a coffee . Ridiculous have a boat in the marina so no I wouldn’t just go to a different one necessarily I just send the younger kids but it’s insane
My local Dunkin’. It’s not glamorous, but it’s Dunkin’ so y’know they’ve got you covered w/ your morning sustenance on the quick, and the vibe is actually low key kind of zesty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts
3amonmondaynight
Coffee was soooo bad. Staff need whole new training.
Food: 1
Rebecca C
I go here cos it's close but you should check they made your drink right before you leave. I got a hot chocolate today instead of my mocha with oat milk!!! And recently they gave me a regular coffee with mocha syrup instead of a mocha.
Bri Musso
If I could give 0 stars, I really would. This place desperately needs new employees. The service is sooooo bad. So slow. If you are in a rush, don’t evnnnnnn think about it! You will be like 20mins late!
a b
Dunkin with a gas station attached. Conveniently located near the ferry terminal and Mariners Apartment. It's open from 5am. There is also a convenience store inside.
The employee that works the early evening shift says very uncomfortable things to the customers and takes her time making the orders. She thinks having inappropriate conversations with the customers is part of her job.
I order ahead to get quick service and to grab and go in my commute. Not have someone say outlandish things to me as I wait for my order that wasn't made ahead even though I ordered ahead and there was no one else in front of me or behind me.
The lady is older and normally would excuse this, but it is so uncomfortable to pick up from here if she is working. Has happened a few times. Will be skipping this location going forward due to this employee
Atmosphere: 2
Food: 3
Service: 1
Honestly this review is long overdue! I often come to this location as it is down the street from my house and some of the employees are nice but this one lady( hispanic lady, not the tall one with long hair the one that never cracks a smile and sometimes wears glasses not to be confused with the older lady with glasses this one is younger!) She is often there and is very unpleasant, has an attitude and gossips about the customers behind the counter in spanish to make herself look better about missing orders or not getting someones order correctly! gives an attitude when my order is wrong or something needs to be corrected! Nonetheless, I always greet all of the staff politely and say have a great day! Today I came in with my mother and it was unacceptable and a breaking point that lead into a yelling match in the store over a simple cup of water after I had already purchased three orders of food. I have never had any issue at this location EVER! until today but one of the employees(Maria with the long hair) lied to my face and said i come in there all the time and cause an issue(which is blatant lie)..looks at the other unpleasant lady that I mentioned before for confirmation and she agrees with her. I have never had an argument with anyone in this store or ANY Dunkin for that matter the only thing I politely do is tell them when they get my order wrong which is often and is not my fault! So this is how I know the shorter hispanic lady is just back there gossiping about customers but not telling the facts! During our argument the same lady was laughing in our faces and started pulling out her phone and trying to record us (which i didnt mind because I did nothing wrong I wasnt being nasty I was telling them off without cursing them out but thats not the point the point is the blatant disrespect from the staff and her laughing like the customer who spends their money at this establishment means nothing! Everytime i come here I put up with this ladies attitude, eye rolling, huffing puffing and today I couldn't take it anymore! If she doesn't like her job or isnt a peoples person she should find a different job that better suits her attitude! The other hispanic lady with the long hair after all the back and forth apologized to me but the other one just walked away talking shit under her breath! Dont come to this location go to the one in fortlee or the other side of town they are much nicer and more respectful! So disgusted by what occurred today in a respected and respectful town that I grew up in all my life couldn't even believe it and Ive never experienced anything like it at any other establishment in town! UNBELIEVABLE!
Atmosphere: 1
Food: 3
Service: 1
I went there today and just went to get a coffee and waited 24 minutes. The woman working there was very slow, when I told her I had to go to work she said she has worked here for 14 years and she has never seen a customer like me before and got angry. I have never seen a dunkin like this in my life before I never plan on going there again.
Atmosphere: 1
Food: 1
Service: 1
Love this spot!!!! Georgette is an ABSOLUTE sweetheart she gave my family and I wonderful coffee suggestions on how to make our favorite go to orders even BETTER. Dunkin truly needs more customer service people like her! If they did they'll have loyal customers returning in no time. Thank you georgette!!! :)
Atmosphere: 5
Food: 5
Service: 5
The location is semi-convenient being located in a gas station store. The employees are very nice but somehow always get my order wrong. I got a bagel with cream cheese and they didn’t put cream cheese? Last time they forgot to toast it. The wait is also much longer than expected.
Atmosphere: 1
Food: 1
Service: 4
Old women dont respect customer. She say she dont have time for customer
My experience at Dunkin’ Donuts was extremely bad! I visited the branch more than three times, and every time, I faced severe delays, waiting over half an hour just to get a small black coffee.
On one occasion, I had to leave because the staff was uncooperative. Another time, I had the worst experience when the Egyptian Arab employee was chatting with her friend and completely ignoring my order. After waiting 30 minutes, I told her I only wanted a small black coffee, but she refused and raised her voice at me, saying, “I’m busy!”
This behavior is completely unacceptable! I don’t understand how her manager allows such terrible customer service. In the end, I left once again after standing there for 25 minutes with no attention or respect. A very disappointing experience—I won’t be coming back!
Today 1:37pm went to order my usual coffe and the workers tells me the machine is cleaned and she can’t make the coffee.
What a shame on whoever decides to hire this kinda lazy workers.
Service: 1
There’s one nice old lady and that’s it I literally waited in line so many times more then 25-30 min for a coffee . Ridiculous have a boat in the marina so no I wouldn’t just go to a different one necessarily I just send the younger kids but it’s insane
Atmosphere: 2
Food: 3
Service: 1
Fresh coffee
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My local Dunkin’. It’s not glamorous, but it’s Dunkin’ so y’know they’ve got you covered w/ your morning sustenance on the quick, and the vibe is actually low key kind of zesty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts
Coffee was soooo bad. Staff need whole new training.
Food: 1
I go here cos it's close but you should check they made your drink right before you leave. I got a hot chocolate today instead of my mocha with oat milk!!! And recently they gave me a regular coffee with mocha syrup instead of a mocha.
If I could give 0 stars, I really would. This place desperately needs new employees. The service is sooooo bad. So slow. If you are in a rush, don’t evnnnnnn think about it! You will be like 20mins late!
Dunkin with a gas station attached. Conveniently located near the ferry terminal and Mariners Apartment. It's open from 5am. There is also a convenience store inside.
Atmosphere: 5
Food: 5
Service: 5
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