I’ve always had good experiences at this Häagen-Dazs location, but today was very disappointing. I ordered the Raspberry Lemonade and it was extremely sweet—almost undrinkable. I asked if they could add more water, and one of the three employees responded with attitude, saying “We don’t use water, we use sparkling water.” I stayed quite, but I am like still water. she added a tiny amount with more attitude. The drink was still way too sweet.
When I asked again, she said there was nothing she could do and refused to refund me, which is unacceptable. Instead of continuing to argue, I asked if I could at least use the price of the drink as credit, and I walked away with two bottles of water (which still cost less than the $9 I paid for the lemonade). I still lost money and left completely unsatisfied.
This is not how customers should be treated, and it reflects poorly on how this location trains its staff. Very disappointing experience
Daynna Torres
I had an amazing experience while getting my Cookies n Cream milkshake. I had a nice employee I believe, izabela, who helped me select what I wanted to get when I expressed my indecisiveness on the menu. The shoppe was clean and other employees were moving fast with long lines. Would go again !
Terry Lim
Very nice owner and his staff. Everything tastes so good!
Jj Win
Awesome!
Dalvin Silverio
I stopped by Häagen-Dazs for some ice cream, and Barbara provided outstanding service! She was warm, welcoming, and made great recommendations. You could tell she genuinely cared about making sure customers had a great experience. The ice cream was delicious as always, but Barbara’s friendly attitude made the visit even better. I’ll definitely be back—thanks, Barbara!
Mimi Dempsey
The absolute worst, I had to walk out the minute I wanted to order because the person at the counter was so mean, rolling her eyes as if I was bothering her when all I said was Hello! That was enough for me to walk away and go accross the street to buy my shake…
Carlos Aguirre
Good Service
Ryan Zimmerman
Had a wonderful experience at this location! The young girl helping me was very insightful on explaining the menu and the different kinds of custom cakes. Looking forward to coming back and placing my cake order!
JOSE ALBERTO RIVEROS ROSALES
Bad service. I don’t recommend
Nicole
I have been coming here for 15 plus years the portions have continuously gotten smaller and smaller, while the prices have continued to climb. 2 scoops of ice cream was not even visible in my medium cup unless I looked over it! My friend had a small 1 scoop and if I could’ve weighed them they probably would have been about the same. Being asked if I want one or two scoops for a cup size I already chose is also something I only see at this location. Speaking of weighing, they literally have a weighing machine on their counter and after scooping your ice cream they weigh it …I mean it’s really weird! I have never seen this anywhere else! I have been a haagen dazs customer all my life, any other place you go, in the city, in the malls you will get a proper portion of ice cream that mounts over your cup. At this place, I don’t even think I got a proper one scoop and I asked for 2! The owners of this chain have looked for ways to skimp their customers for years and at this point I will take things further and go above them. Stop playing with people’s money! These are hard times already, imagine getting pissed off while trying to have a good day and enjoy some ice cream.
The tables could definitely be cleaner but the ice cream never disappoints.
Diego Ripoll
Annie was excelent with us! She deserve a promotion!
Mirz Meh
This is our favorite ice cream place. Caramel dulche-de-leche-dazzler is the best.
Anita Sanchez
the girl with the anne name tag was so disrespectful. i went in multiple times and she wouldn’t stop harassing the girls who were helping me and the owner continuously hovers over the employees. i was very uncomfortable. Let employees be employees. Also the portions are extremely small for the insane high price. Overall 0 aura.
I’ve always had good experiences at this Häagen-Dazs location, but today was very disappointing. I ordered the Raspberry Lemonade and it was extremely sweet—almost undrinkable. I asked if they could add more water, and one of the three employees responded with attitude, saying “We don’t use water, we use sparkling water.” I stayed quite, but I am like still water. she added a tiny amount with more attitude. The drink was still way too sweet.
When I asked again, she said there was nothing she could do and refused to refund me, which is unacceptable. Instead of continuing to argue, I asked if I could at least use the price of the drink as credit, and I walked away with two bottles of water (which still cost less than the $9 I paid for the lemonade). I still lost money and left completely unsatisfied.
This is not how customers should be treated, and it reflects poorly on how this location trains its staff. Very disappointing experience
I had an amazing experience while getting my Cookies n Cream milkshake. I had a nice employee I believe, izabela, who helped me select what I wanted to get when I expressed my indecisiveness on the menu. The shoppe was clean and other employees were moving fast with long lines. Would go again !
Very nice owner and his staff. Everything tastes so good!
Awesome!
I stopped by Häagen-Dazs for some ice cream, and Barbara provided outstanding service! She was warm, welcoming, and made great recommendations. You could tell she genuinely cared about making sure customers had a great experience. The ice cream was delicious as always, but Barbara’s friendly attitude made the visit even better. I’ll definitely be back—thanks, Barbara!
The absolute worst, I had to walk out the minute I wanted to order because the person at the counter was so mean, rolling her eyes as if I was bothering her when all I said was Hello! That was enough for me to walk away and go accross the street to buy my shake…
Good Service
Had a wonderful experience at this location! The young girl helping me was very insightful on explaining the menu and the different kinds of custom cakes. Looking forward to coming back and placing my cake order!
Bad service. I don’t recommend
I have been coming here for 15 plus years the portions have continuously gotten smaller and smaller, while the prices have continued to climb. 2 scoops of ice cream was not even visible in my medium cup unless I looked over it! My friend had a small 1 scoop and if I could’ve weighed them they probably would have been about the same. Being asked if I want one or two scoops for a cup size I already chose is also something I only see at this location. Speaking of weighing, they literally have a weighing machine on their counter and after scooping your ice cream they weigh it …I mean it’s really weird! I have never seen this anywhere else! I have been a haagen dazs customer all my life, any other place you go, in the city, in the malls you will get a proper portion of ice cream that mounts over your cup. At this place, I don’t even think I got a proper one scoop and I asked for 2! The owners of this chain have looked for ways to skimp their customers for years and at this point I will take things further and go above them. Stop playing with people’s money! These are hard times already, imagine getting pissed off while trying to have a good day and enjoy some ice cream.
Restaurantji Recommends
The tables could definitely be cleaner but the ice cream never disappoints.
Annie was excelent with us! She deserve a promotion!
This is our favorite ice cream place. Caramel dulche-de-leche-dazzler is the best.
the girl with the anne name tag was so disrespectful. i went in multiple times and she wouldn’t stop harassing the girls who were helping me and the owner continuously hovers over the employees. i was very uncomfortable. Let employees be employees. Also the portions are extremely small for the insane high price. Overall 0 aura.
Super yummy
Atmosphere: 5
Food: 5
Service: 5
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