Panera Bread

Everything was as expected when you visit this type of restaurant.

Atmosphere: 5

Food: 5

Service: 5

I ordered from this place for pickup when i was in store and I did specify no chicken in one of the sandwiches but still they did add it up. Very disappointing.

Service: 1

I was in here yesterday morning eating breakfast when I saw this mouse, video attached. Lost my appetite pretty quickly. Couldn't believe it. I like Panera overall, but can't see how I can return to this location.

Atmosphere: 1

Food: 4

Service: 3

Having eaten at the ASTORIA, New York location for many years after a movie at Regal movies across the street we had a reference. Found it ok and convenient. Moved to Fort Lee three years ago we tried the Panera promenade location in Edgewater.

Their pepperoni flatbread and soup were very good. Two years later we went there for some local light dinner to take out. No biggie. Just chicken noodle soup. Enough for two. Menu @ $7.99 seemed to fit the bill and it came with bread and chips. Quick fix? SO WE THOUGHT!!!!
Cost effective SO WE THOUGHT, since we are Both retired. Then things went South. The Cashier couldn’t locate the size of container we could choose from. Having found three. One Dixie cup kid size, second slightly larger, and a third about 6”. We each ordered the larger. Well , that’s when things went from bad to worse!! We were informed bill was $55.00??? We looked in amazement at each other, our dentures dropped (lucky didn’t break). Yikes , did we order Filet Mignon. When we questioned the
Cost, the cashier repeated the amount. So we only took one, stupidly , and a small oatmeal cookie. Bill over $28.00. Could have gotten two pizza with toppings for one soup at that price or shared a full dinner!!!! My wife was a little under the weather and the soup was medicinal!!! After the quote we both needed financial life support. Not wanting to create a scene we exited. The chicken noodle soup was ok, nothing special , the bread the size of a fig newton, the bag of chips could have fit in your shirt pocket. I decided to look at the receipt to see the blood letting breakdown. ZAP- no itemization. Well guess it’s off to corporate customer service to explain this robbery. Sorry but Panera just panned out. So if you go there zip up your pockets and be ready to tap your annuity. Once burnt twice smart. Talk about shrink - - -flation. At this rate they may be in their end run. Money is not falling from the sky’s and seniors are getting beaten up from every side. Golden years turning to lead!!! So long Panera. Guess you squeeze the consumer enough and you kill your business. That is pervasive and obvious in corporate AMERICA today!!!! Guess they want the boomers to go bust.

Atmosphere: 2

Food: 1

Service: 1

Disgusting food , never come back anymore here. Is better to eat on garbage bin

Atmosphere: 1

Food: 1

Service: 1

This location is not great… staff are not very friendly. It’s not clean….food didn’t come out well but that might just be from corporate.

Atmosphere: 1

Food: 1

Service: 1

Dear Panera Team,

This morning, my boyfriend and I visited the Panera Edgewater location to get two hot lattes — one regular and one decaf. Since my partner cannot drink regular coffee, I made sure to repeat three times to the cashier (a young employee) that one latte needed to be decaf. He confirmed and charged us accordingly.

When we went to pick up the drinks, the employee at the food counter told us, quite rudely, that they don’t do decaf. Instead of apologizing or offering to get the manager, he dismissed us and claimed no Panera location serves decaf. Moments later, a manager approached — but instead of greeting us politely or asking how she could assist, she immediately said, “Which one do you want, a refund?” in a very dismissive tone.

As someone with a background in sales and customer service myself, I was shocked. There was no apology, no professionalism, and no attempt to resolve the issue with respect or empathy. Ironically, when the manager arrived, the cashier pointed out where the decaf coffee was located — proving it was indeed available. While we asked latte not a regular coffee. 😳

I’ve been a loyal customer of this location for years — I often come here for business seminars and personal meetings, likely spending close to $10,000 over time. I always support local businesses, but this experience left me deeply disappointed.

On a quiet Sunday morning before 11 AM, I expected courtesy and care, not confrontation. I truly hope Panera reviews how this location trains its staff and managers to handle customer concerns. This kind of behavior does not reflect the brand’s standards.

I understand that everyone can have a bad day — I truly have empathy for that. But when you are a manager and a leader, professionalism should never be optional. Your role is to set the standard and lead by example, even when the situation is frustrating or busy. The way this manager handled the situation reflected poor leadership, not the values Panera is known for.

Service: 1

Weru good breakfast

Atmosphere: 5

Food: 5

Service: 5

I was tired and looking for cofee and I found this shop. But there was hardly no coffee in those cofee machines except one. I got out and start driving towards my destination and found cofee was not fresh taste was no good. I often buy cofee but this place is not really great.

Good panera shop. A bit slow with the service

Atmosphere: 4

Food: 5

Service: 3

This is the ONLY Panera I've been to in the state of NJ with their teas in the back.......... Why is it not at the front like the other drinks????

Atmosphere: 1

Food: 3

Service: 3

We went on Sunday for breakfast and it was very disappointed. We ordered the Chipotle Chicken, egg and avo Sandwich and they barely put chicken in it. I ordered a Caramel Latte and couldn’t taste the caramel, I have to ask to put more Caramel as well. For the amount of money they charge I expected better.

Atmosphere: 3

Food: 2

Service: 5

I don’t understand how this place has 4 stars. The tables are dirty and sticky. There’s food crumbs all over the carpets. There clearly is no pride in delivering a clean experience at this Panera. For the prices they’re charging the restaurant at the very least should be clean.

Atmosphere: 1

Food: 3

Service: 1

We have been going to this Panera Bread for years. It feels like a dining room / coffee bar extended from our own home. We have the sip membership and spend thousands of dollars on gift card whenever they are on sale 😅. Just now I had a good experience with their customer service when they missed one of our items from our pick up order.

Working very slow

Atmosphere: 4

Food: 4

Service: 2