While my overall experience has been generally fine and most staff members are friendly, a recent return process was extremely frustrating.
I attempted to return several unopened albums in-store with a valid receipt. During this process, one staff member was notably unhelpful. She interrupted me as I was looking for my receipt and ultimately refused the return, claiming the store does not accept K-Pop albums. To verify my order, she also took my phone and spent a considerable amount of time scrolling through my personal order history.
I had checked the online return policy beforehand and found no mention of such an exclusion for unopened items. This inconsistency in policy and the lack of courtesy made for a very disappointing customer experience.
Service: 1
Daniel Blanco
To buy your preferred books and eat something.
Atmosphere: 5
Food: 5
Service: 5
Hector Torres
The staff are friendly and great and the selection is the best in terms of size and scope of the sections
Atmosphere: 5
Food: 5
Service: 5
Monnie Motta
Nice place to spend with books, coffee and music. I must say you will visit again.
Anna Joy
great shop.
Anna Joy
Everything about this place is great! Would love to go back! Location is good, clean, cozy and the food is soooo good!
Betsy
I saw this picture of a Turkey chipotle sandwich inside this Barnes & Noble with like 5 slices of Turkey or so inside the sandwich. It cost around $10. So when I started to eat this sandwich, I noticed it had only ONE SLICE of Turkey on one side of the sandwich and “almost” two slices on the other half of the sandwich. And NO mozzarella like the BARNES & Noble website claims this sandwich has. The young man took more than 10 minutes to warm it up even though I was the only person ordering food. I wonder if he was taking out the meat to make himself a sandwich for later. Why was he fussing over my Turkey sandwich for soooo long. He looked quite suspicious handling my sandwich for over 10 minutes.
GoPlaces648973
I used to really like this mall. I just went to the movie there and the mall has turned into a “has been” mall. The stores, restaurants and cleanliness has all gone down.
Raul Balbin
Una experiencia maravillosa
debarilaw
This is a large establishment with high-end liquors on the bar menu. The dishes may not be completely authentic island cuisine, but they are delicious. For me, the empanadas stood out.
We came here for happy hour on a weekday. The place was empty and the drinks, food, and service was excellent. We can’t wait to come back!
Luis Jimenez
Children’s book great atmosphere, and they have a Starbucks
FLBfive
Have not been here in a really long time. Well maintained mall. Has some unique shops, things for the kids to do, several full restaurants, we chose the Cheesecake Factory. We visited specifically because of Macy's. Needed dresses and they have the best selection around. Worth a visit if you haven't been.
While my overall experience has been generally fine and most staff members are friendly, a recent return process was extremely frustrating.
I attempted to return several unopened albums in-store with a valid receipt. During this process, one staff member was notably unhelpful. She interrupted me as I was looking for my receipt and ultimately refused the return, claiming the store does not accept K-Pop albums. To verify my order, she also took my phone and spent a considerable amount of time scrolling through my personal order history.
I had checked the online return policy beforehand and found no mention of such an exclusion for unopened items. This inconsistency in policy and the lack of courtesy made for a very disappointing customer experience.
Service: 1
To buy your preferred books and eat something.
Atmosphere: 5
Food: 5
Service: 5
The staff are friendly and great and the selection is the best in terms of size and scope of the sections
Atmosphere: 5
Food: 5
Service: 5
Nice place to spend with books, coffee and music. I must say you will visit again.
great shop.
Everything about this place is great! Would love to go back! Location is good, clean, cozy and the food is soooo good!
I saw this picture of a Turkey chipotle sandwich inside this Barnes & Noble with like 5 slices of Turkey or so inside the sandwich. It cost around $10. So when I started to eat this sandwich, I noticed it had only ONE SLICE of Turkey on one side of the sandwich and “almost” two slices on the other half of the sandwich. And NO mozzarella like the BARNES & Noble website claims this sandwich has. The young man took more than 10 minutes to warm it up even though I was the only person ordering food. I wonder if he was taking out the meat to make himself a sandwich for later. Why was he fussing over my Turkey sandwich for soooo long. He looked quite suspicious handling my sandwich for over 10 minutes.
I used to really like this mall. I just went to the movie there and the mall has turned into a “has been” mall. The stores, restaurants and cleanliness has all gone down.
Una experiencia maravillosa
This is a large establishment with high-end liquors on the bar menu. The dishes may not be completely authentic island cuisine, but they are delicious. For me, the empanadas stood out.
Restaurantji Recommends
We came here for happy hour on a weekday. The place was empty and the drinks, food, and service was excellent. We can’t wait to come back!
Children’s book great atmosphere, and they have a Starbucks
Have not been here in a really long time. Well maintained mall. Has some unique shops, things for the kids to do, several full restaurants, we chose the Cheesecake Factory. We visited specifically because of Macy's. Needed dresses and they have the best selection around. Worth a visit if you haven't been.
Great atmosphere, very friendly staff.
Great atmosphere, very friendly staff.
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