We use this location for fundraising. They are a pleasure to work with and the pretzels are always perfect!
Manny Simoes
Went to buy pretzels as walk in 20 pretzels for Super Bowl party. Didn’t want a try or party pack. Stood in line for 10 min. Got to counter ordered and was told not excepting walk in orders. While the display was FULL of loose pretzels. Terrible customer service! Do better
tighe jespersen
Great pretzels
Inquiring Mind
Very clean inside and the customer service was very professional. The everything pretzel slapped, as did the cheese sauce. I'll def return and recommend this location to others for sure!
Dawn Gregory
I love those pretzels and the Philly cheese bites.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mini Pretzels
Eric McMahon
Talk about dropping the ball! For some reason on Super Bowl Sunday a decision was made not to accept online orders. So instead of the company having pre-paid orders and know when they need to get them in the oven, they only took walk-in orders. The staff was overwhelmed, and after waiting up to an hour for our orders, customers were frustrated and aggravated waiting outside on a rainy winter day. This should have been a no walk-in day and the staff and supplies would have been ready. D minus.
Mati Duarte
The place was clean, the staff was friendly and the food was really good! I very pleased with the atmosphere inside the restaurant. It was warm, clean and had a beautiful pretzel decoration for the new year!The staff was very kind and friendly, they smiled throughout the interaction and we felt welcomed.I got the pretzel dog and it was honestly awesome. I would come back just for that.The prices are also very reasonable.We got a pretzel, a cinnamon rivet shaker, pretzel rivet shaker, pretzel dog and a cheese sauce for 13 dollars and some change.Had a wonderful time, do recommend.
Went to pick up a pretzel order for my job. While waiting, I decided to try their cheesesteak pretzel bites and the sausage pretzel. The cheesesteak pretzel bites were horrible ?. That first bite was like taking a spoonful of salt. The cheesesteak itself was not a good flavor at all. The best thing about my purchase was the sausage pretzel. That was actually way better than I thought it would be. I was thinking it would be close to Auntie Anne's, not at all. It actually has Auntie Anne's beat. That would be my purchase recommendation overall.
I place an order and when I pick up the plater everything was cold when I complained about it it to the staff look at me like I had 2 heads and all she said I can make new one for you if I wanted to wait around I would of made the order then so why place an order in advance for it to be cold they informed me that my order would stay hot until for a few hours or at least warm but this wasn’t even close to being warm when I guess because it was paid in advance they don’t care
Yours Forever Creations
Pretzels are the best anywhere. Fresh as always and the prices are great too!
Sasha Miller
Not posted on site or voicemail but they will not sell pretzels to walk-ins and apparently stopped taking orders as well. Could've saved me a lot of time and gas money had they a manager with the courtesy to notify customers.
R Edge
great price pretzels great service
721robertu
As the name says , they are a Pretzel Factory. Their Freshly Made Pretzels ar always very very good. HIGHLY RECOMMEND PHILLY PRETZEL FACTORY !!
We use this location for fundraising. They are a pleasure to work with and the pretzels are always perfect!
Went to buy pretzels as walk in 20 pretzels for Super Bowl party. Didn’t want a try or party pack. Stood in line for 10 min. Got to counter ordered and was told not excepting walk in orders. While the display was FULL of loose pretzels. Terrible customer service! Do better
Great pretzels
Very clean inside and the customer service was very professional. The everything pretzel slapped, as did the cheese sauce. I'll def return and recommend this location to others for sure!
I love those pretzels and the Philly cheese bites.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mini Pretzels
Talk about dropping the ball! For some reason on Super Bowl Sunday a decision was made not to accept online orders. So instead of the company having pre-paid orders and know when they need to get them in the oven, they only took walk-in orders. The staff was overwhelmed, and after waiting up to an hour for our orders, customers were frustrated and aggravated waiting outside on a rainy winter day. This should have been a no walk-in day and the staff and supplies would have been ready. D minus.
The place was clean, the staff was friendly and the food was really good! I very pleased with the atmosphere inside the restaurant. It was warm, clean and had a beautiful pretzel decoration for the new year!The staff was very kind and friendly, they smiled throughout the interaction and we felt welcomed.I got the pretzel dog and it was honestly awesome. I would come back just for that.The prices are also very reasonable.We got a pretzel, a cinnamon rivet shaker, pretzel rivet shaker, pretzel dog and a cheese sauce for 13 dollars and some change.Had a wonderful time, do recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rivet Shaker, Pretzel Dog, 1 Pretzel
Went to pick up a pretzel order for my job. While waiting, I decided to try their cheesesteak pretzel bites and the sausage pretzel. The cheesesteak pretzel bites were horrible ?. That first bite was like taking a spoonful of salt. The cheesesteak itself was not a good flavor at all. The best thing about my purchase was the sausage pretzel. That was actually way better than I thought it would be. I was thinking it would be close to Auntie Anne's, not at all. It actually has Auntie Anne's beat. That would be my purchase recommendation overall.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Spicy Sausage Pretzel Dog
Excellent service
Will definitely recommend
Restaurantji Recommends
I place an order and when I pick up the plater everything was cold when I complained about it it to the staff look at me like I had 2 heads and all she said I can make new one for you if I wanted to wait around I would of made the order then so why place an order in advance for it to be cold they informed me that my order would stay hot until for a few hours or at least warm but this wasn’t even close to being warm when I guess because it was paid in advance they don’t care
Pretzels are the best anywhere. Fresh as always and the prices are great too!
Not posted on site or voicemail but they will not sell pretzels to walk-ins and apparently stopped taking orders as well. Could've saved me a lot of time and gas money had they a manager with the courtesy to notify customers.
great price pretzels great service
As the name says , they are a Pretzel Factory. Their Freshly Made Pretzels ar always very very good. HIGHLY RECOMMEND PHILLY PRETZEL FACTORY !!
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