Rita's Italian Ice & Frozen Custard

Haven't been to this location in a while. Pulled up to drive-thru waited for someone to come to the window. There was no sign indicating it wasn't open. Two employees walked by the window, one even looked me in the eyes then walked away. Apparently the don't care about communicating with customers. Ignoring your customers is poor service. I left and won't be going back.

All Rita’s should be an outside stand like this, love the vibes. “Most” workers are nice!

This spot in edison is amazing. For the sundae u get to chose 3 topping with whipped cream and a cherry. The people are very nice and respectful to customers.

There's a cute little drive thru window. Honestly I'd prefer folks just walk up - it ends up taking longer to get your ice because there don't seem to be dedicated window staff, so the walk up staff are splitting time between the window and the walkup. Otherwise it's Rita's and we love going there.

Atmosphere: 4

Food: 5

Service: 5

My service at this location is usually top tier a new employee by the name of Brianna works their and needs to be trained..As a regular customer i come to this location on behalf of my kids
.I know what ice cream looks like she serves me an overly frozen icream cone for the price of 6 plus bucks and goes this is how it always looks to me ...so I rejected it.and said Ice cream is not serve like this unless something is wrong.im like girl icream is not a yellow color when you ask for vanilla unless it's French vanilla ...twice this occurred. so today I came there and the color is white I spoke up and explained to her that when it is properly made right this is how its should look and she was very rude and disrespectful to me with my child with me..I will speak to the owner about her disgraceful nasty behavior towards me and my child ..Just because you don't have the proper training and knowledge of how to serve ice-cream..dont be upset with the customer ...you apologize and accommodate your service..I am a resident in the area and shouldn't be service rudely when I am supporting the business. I FEEL SORRY FOR THE CUSTOMERS WHOSE PAYING FOR AN OVERLY FROZEN ICE CREAM EVERY TIME SHE IS ON THE SHIFT..BECAUSE SHE DOESNT KNOW WHAT ITS SUPPOSED TO ORIGINALLY LOOK LIKE ..NOT ONLY THE LOOK IT DOES NOT TASTE THE SAME EITHER.SO I WASTED MY MONEY AND HAD TO THROW IT AWAY..PLEASE GET SOME TRAINING ON HOW TO OPERATE THE ICE CREAM MACHINE PROPERLY AND EXPLAIN TO THE CUSTOMERS THAT ITS OVERLY FROZEN AT THIS TIME.BRIANNA..

Food: 5

Service: 1

I highly recommend this store location. Keith was extremely helpful and knowledgeable with my order. I had it sent as a gift and it was a big hit!

For the price that we are paying, $5.29 for a small cone the staff should be trained on how to do the cones properly and have more ice cream on it than what my child got.

Atmosphere: 2

Food: 1

Service: 1

Love this Rita's and its arrived through its 3 minutes from my house! Good customer service very happy ?

Love tge Ice Cream

The ices were a bit chunky

Went through Drive-Thru and just got silence during the entire order. Was strange, but ice was good.

Went through Drive-Thru and just got silence during the entire order. Was strange, but ice was good.

Great location, staff was friendly and professional. Huge selection of flavors and the Italian ice tasted amazing.

Love that this location has a drive through with all the wonderful choices of ices and custards.....yummmmy!!

Customer service could have been better.