It's Wendy's! It's what you'd expect. Great food for a good price. I prefer this place to the other fast food restaurants and I suggest that to my friends.
Atmosphere: 5
Food: 5
Service: 5
Tina Brickley
The Wendy's in Pomona is one of the better ones I've been to. My order hasn't been messed up once, and they always make sure everything I need is in the bag, straws, napkins, sauces.
Atmosphere: 4
Food: 5
Service: 5
Phoebe Vu
I will never come back to this location, the machine broke down the guy at front not even talk clearly. The coffee he made looks horrible order caramel for $3 looks weird dont know what he puts in there. The chicken sandwich is bad north worth $10 lunch horrible experience & worst customer service.
Silverback Genetics
Absolutely terrible service waiting 15 minutes for my food is crazy and 2 people came after me and got their food first. This place is the worst
Atmosphere: 1
Food: 1
Service: 1
Rita
These employees need a lesson or two on how to speak to customers, especially customers who kindly request something and aren’t rude. I had gone to the wendys the night before and had gotten a sprite that just tasted like carbonated water. I had already gone home and it was late so I didn’t have any plans of trying to exchange it and left it in the fridge. The next night my sister wanted some wendys so I took her and I decided to ask if they can make my drink again since I’m already heading that way. So I brought the drink to show them in case they think I’m making it up or something. I simply explained to the cashier and asked her if they could make me another one. The black girl with long brown and blonde braids and glasses looked at me like it was the most horrible thing in the world for her to be asked that, something she gets paid for instead of just standing there like she was when we arrived inside. She verbatim said “you came back for a drink you got yesterday”. It’s almost as if she didn’t see the human being (my sister) next to me holding the bag of food we just ordered and I had tell her “we just got food, that’s why I was here”. Either way, that’s not how ANY employee should be treating a customer. There was no “sure no problem” or “I’m sorry about that” or even “can you show us your receipt”. She gave me the drink (which I tried after and it was obviously actually sprite this time as opposed to just the gross carbonated water). There was not a single kindness or emotion from her. I don’t expect employees to be smiling all day long or be fake, just be a normal human being with decency which this girl clearly seems to be missing. Just like she’s there to get money to live and eat, so are the rest of us, our hard earned money has a value and kindly asking for another drink I PAID FOR isn’t going to come crashing her entire world. Especially someone who was clearly in no busy period of the work day, who was literally just standing there and WHO IS THERE TO DO A JOB. If you want to not work, then do that. If you haven’t developed manners and skills, then I suggest you find another job that doesn’t require that. We all had customer service jobs before and somehow we were able to be nice to our customers. Once she gave my drink I just said thank you and left, but I will definitely be reporting her.
Atmosphere: 1
Food: 1
Service: 1
Andrue Keyser
Got food poisoning, never been this sick after eating fast food. Probably should check their kitchens to make sure everything is safe before selling anything. Found out from other people that this location is known for poor food and service so I’m not surprised
Food: 1
Matt
Ordered a Baconator and got some deluxe cheeseburger. I’m glad you guys make bottom dollar minimum wage.
Atmosphere: 1
Food: 1
Service: 1
Victor Hernandez
30 minute wait for an afternoon order is way too long. Not sure if they are short staffed or what. Just seems poorly organized
Service: 1
#Hashtag SteveJ
No issues when I visited for breakfast. Fast drive thru, no.isdues with order, super friendly staff! The breakfast baconator is delicious! I love the potato breakfast wedges!
Atmosphere: 4
Food: 4
Service: 5
Rich Rolston
Slowest drive through I've ever seen. Every time. Needs management. 22 minutes today. Wanted to drive off but trapped in drive through
Telling me they don’t have frostys while actively having them when I pull up is crazy work
Service: 1
Joseph Baldwin
Priced well
Atmosphere: 4
Food: 4
Service: 4
Katie Bates
I had no idea Wendy's stopped selling frostys after 12a. Is this new? Ice cold fries. My husband is allergic to mayo and i requested no mayo, thankfully I checked because mayo was all over both sandwiches. I understand there was only 1.5 hours left before closing but I don't think its fair that I get completely different food and service depending on the time I go.
Food: 1
Savy Dayz
Wasn't a good experience evertime I got food here, order was messed up evertime
Atmosphere: 1
Food: 1
Service: 1
Rocco
There was a whole bone in my sandwich. Not to mention service was slow. I had to stop eating after that. Completely unacceptable. NEVER EATING HERE AGAIN. WILL CONTACT WENDY'S HQ ABOUT THIS.
It's Wendy's! It's what you'd expect. Great food for a good price. I prefer this place to the other fast food restaurants and I suggest that to my friends.
Atmosphere: 5
Food: 5
Service: 5
The Wendy's in Pomona is one of the better ones I've been to. My order hasn't been messed up once, and they always make sure everything I need is in the bag, straws, napkins, sauces.
Atmosphere: 4
Food: 5
Service: 5
I will never come back to this location, the machine broke down the guy at front not even talk clearly. The coffee he made looks horrible order caramel for $3 looks weird dont know what he puts in there. The chicken sandwich is bad north worth $10 lunch horrible experience & worst customer service.
Absolutely terrible service waiting 15 minutes for my food is crazy and 2 people came after me and got their food first. This place is the worst
Atmosphere: 1
Food: 1
Service: 1
These employees need a lesson or two on how to speak to customers, especially customers who kindly request something and aren’t rude. I had gone to the wendys the night before and had gotten a sprite that just tasted like carbonated water. I had already gone home and it was late so I didn’t have any plans of trying to exchange it and left it in the fridge. The next night my sister wanted some wendys so I took her and I decided to ask if they can make my drink again since I’m already heading that way. So I brought the drink to show them in case they think I’m making it up or something. I simply explained to the cashier and asked her if they could make me another one. The black girl with long brown and blonde braids and glasses looked at me like it was the most horrible thing in the world for her to be asked that, something she gets paid for instead of just standing there like she was when we arrived inside. She verbatim said “you came back for a drink you got yesterday”. It’s almost as if she didn’t see the human being (my sister) next to me holding the bag of food we just ordered and I had tell her “we just got food, that’s why I was here”. Either way, that’s not how ANY employee should be treating a customer. There was no “sure no problem” or “I’m sorry about that” or even “can you show us your receipt”. She gave me the drink (which I tried after and it was obviously actually sprite this time as opposed to just the gross carbonated water). There was not a single kindness or emotion from her. I don’t expect employees to be smiling all day long or be fake, just be a normal human being with decency which this girl clearly seems to be missing. Just like she’s there to get money to live and eat, so are the rest of us, our hard earned money has a value and kindly asking for another drink I PAID FOR isn’t going to come crashing her entire world. Especially someone who was clearly in no busy period of the work day, who was literally just standing there and WHO IS THERE TO DO A JOB. If you want to not work, then do that. If you haven’t developed manners and skills, then I suggest you find another job that doesn’t require that. We all had customer service jobs before and somehow we were able to be nice to our customers. Once she gave my drink I just said thank you and left, but I will definitely be reporting her.
Atmosphere: 1
Food: 1
Service: 1
Got food poisoning, never been this sick after eating fast food. Probably should check their kitchens to make sure everything is safe before selling anything. Found out from other people that this location is known for poor food and service so I’m not surprised
Food: 1
Ordered a Baconator and got some deluxe cheeseburger. I’m glad you guys make bottom dollar minimum wage.
Atmosphere: 1
Food: 1
Service: 1
30 minute wait for an afternoon order is way too long. Not sure if they are short staffed or what. Just seems poorly organized
Service: 1
No issues when I visited for breakfast. Fast drive thru, no.isdues with order, super friendly staff! The breakfast baconator is delicious! I love the potato breakfast wedges!
Atmosphere: 4
Food: 4
Service: 5
Slowest drive through I've ever seen. Every time. Needs management. 22 minutes today. Wanted to drive off but trapped in drive through
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Telling me they don’t have frostys while actively having them when I pull up is crazy work
Service: 1
Priced well
Atmosphere: 4
Food: 4
Service: 4
I had no idea Wendy's stopped selling frostys after 12a. Is this new? Ice cold fries. My husband is allergic to mayo and i requested no mayo, thankfully I checked because mayo was all over both sandwiches. I understand there was only 1.5 hours left before closing but I don't think its fair that I get completely different food and service depending on the time I go.
Food: 1
Wasn't a good experience evertime I got food here, order was messed up evertime
Atmosphere: 1
Food: 1
Service: 1
There was a whole bone in my sandwich. Not to mention service was slow. I had to stop eating after that. Completely unacceptable. NEVER EATING HERE AGAIN. WILL CONTACT WENDY'S HQ ABOUT THIS.
Atmosphere: 3
Food: 1
Service: 1
Loading...