Distracted employees, that would rather gossip than fulfill orders even when the customer is standing there waiting. Wednesday, November 5th 2025 11:30am
Atmosphere: 3
Food: 3
Service: 1
Rita Nelyo
Taking so long for one cup of coffee, waited for 5 mins, when i asked they started to make it. Really attitude with me
Atmosphere: 1
Food: 1
Service: 1
Teresa Brown
Loved the Halloween basket!
Alicia Rose
Food was decent but the staff treated my husband like he was an idiot because I asked him to get me an “iced green tea latte.” Obviously, I told him different wording than what’s on the menu - but matcha is a green tea.. they told him there is no such thing as a green tea latte and offered a regular latte and a chai latte instead. If you googled “iced green tea latte” - you would be directed to recipes for an “iced matcha latte” Finally someone suggested a matcha latte.. but the staff rolled their eyes and told him there is absolutely no green tea in matcha. Staff should know what they are serving- not only is the drink green and should’ve been the first suggestion when he made his request .. but matcha is a type of green tea- the best of green teas … higher in antioxidants and caffeine. They were annoyed with my husband because they wasted two drinks but they should know matcha is a green tea. They wasted their own time and product by not educating themselves on that they are selling. I wonder what they think matcha is. Very disappointed with the customer service
Atmosphere: 2
Food: 3
Service: 1
Racquel Angelina
Eternity is so sweet, every time I go she is very fast, efficient and gets my order right. Whenever there is a longer line at the drive-thru, if she is there I can count on her that the wait will not be long. She is always going above and beyond when I stop in or do drive-thru. She makes my dunkin’ experience memorable!!
Atmosphere: 5
Food: 5
Service: 5
Jessica List
Placed an order ahead of time and the woman at the window scolded us for an order that wasn’t ours?? My friend and her husband went to pick up the order and the woman at the window and slammed down two containers of munchkins and said “so you didn’t want the bucket??? It’s cheaper to get the bucket” and they told her they didn’t get any munchkins, just a coffee. And then the woman just shoved the coffee at them and said nothing else. Really rubbed us the wrong way.
Atmosphere: 1
Food: 5
Service: 1
Nicole Murphy
W food
Atmosphere: 5
Food: 5
Service: 5
Chelcee pierce
I went and ordered my food at 10 and it took 25 min to get my food. Everyone that came in after me and my bf ordered and got their food before us( 6people came in after us) then they gave us the wrong order. I think they have some sort of metric that they have to meet as well, because they said that my order was ready On their screen for About 5 to 7 minutes, and removed from ready on Their screen about 10 minutes before I even got it.
Joey Song
NEVER gets our order right. It’s difficult to always check our bag if we get a lot of food, but there’s ALWAYS something missing and/or wrong completely
Felix Moreno
Terrible service. You ask for a drink. They try to give you a size smaller than what you ask for. When they return with the proper size it has more ice then the drink.
After using this Duncan quite a few times and working in the area for over a year, I gave them the benefit of the doubt the first few times going through the drive-thru because it was busy. The last few times I've been there I've sat there for 15 minutes being the only person in the drive thru just picking up a mobile order.
Food: 5
Service: 1
Sarah W
I’m desperate. I don’t have a Dunkin close to me so I have to go to this location. I have gotten my order right maybe once. I sat and did work there one day and witnessed the unsanitary processes that go by. Food picked up off the group, wiping noses then touching food, no gloves etc.I got banana bread one time and it had mold all over it. Disgusting place!
Atmosphere: 1
Food: 1
Service: 1
Mollie Joo
First time stopping into this Dunkin. I was so pleasantly surprised by the energetic and enthusiastic greetings from both the ordering kiosk and the cashier. I came thru the drive thru shortly after 6, there was a short queue of cars & every employee had such a great attitude I love it. My local dunkin doesn’t have the same energy and I can see myself driving out of the way to stop by this location.
Atmosphere: 5
Food: 5
Service: 5
Kimber Smith
Coffee seems like it was double brewed very watery
Atmosphere: 2
Food: 2
Service: 3
allie gibson
This location is always very busy and sometimes takes a bit, but the female manager is very nice and helpful. The LGBTQ gentleman (unsure of their name) is always very hard working and so kind & makes my day!
Distracted employees, that would rather gossip than fulfill orders even when the customer is standing there waiting. Wednesday, November 5th 2025 11:30am
Atmosphere: 3
Food: 3
Service: 1
Taking so long for one cup of coffee, waited for 5 mins, when i asked they started to make it. Really attitude with me
Atmosphere: 1
Food: 1
Service: 1
Loved the Halloween basket!
Food was decent but the staff treated my husband like he was an idiot because I asked him to get me an “iced green tea latte.” Obviously, I told him different wording than what’s on the menu - but matcha is a green tea.. they told him there is no such thing as a green tea latte and offered a regular latte and a chai latte instead. If you googled “iced green tea latte” - you would be directed to recipes for an “iced matcha latte” Finally someone suggested a matcha latte.. but the staff rolled their eyes and told him there is absolutely no green tea in matcha. Staff should know what they are serving- not only is the drink green and should’ve been the first suggestion when he made his request .. but matcha is a type of green tea- the best of green teas … higher in antioxidants and caffeine. They were annoyed with my husband because they wasted two drinks but they should know matcha is a green tea. They wasted their own time and product by not educating themselves on that they are selling. I wonder what they think matcha is. Very disappointed with the customer service
Atmosphere: 2
Food: 3
Service: 1
Eternity is so sweet, every time I go she is very fast, efficient and gets my order right. Whenever there is a longer line at the drive-thru, if she is there I can count on her that the wait will not be long. She is always going above and beyond when I stop in or do drive-thru. She makes my dunkin’ experience memorable!!
Atmosphere: 5
Food: 5
Service: 5
Placed an order ahead of time and the woman at the window scolded us for an order that wasn’t ours?? My friend and her husband went to pick up the order and the woman at the window and slammed down two containers of munchkins and said “so you didn’t want the bucket??? It’s cheaper to get the bucket” and they told her they didn’t get any munchkins, just a coffee. And then the woman just shoved the coffee at them and said nothing else. Really rubbed us the wrong way.
Atmosphere: 1
Food: 5
Service: 1
W food
Atmosphere: 5
Food: 5
Service: 5
I went and ordered my food at 10 and it took 25 min to get my food. Everyone that came in after me and my bf ordered and got their food before us( 6people came in after us) then they gave us the wrong order. I think they have some sort of metric that they have to meet as well, because they said that my order was ready On their screen for About 5 to 7 minutes, and removed from ready on Their screen about 10 minutes before I even got it.
NEVER gets our order right. It’s difficult to always check our bag if we get a lot of food, but there’s ALWAYS something missing and/or wrong completely
Terrible service. You ask for a drink. They try to give you a size smaller than what you ask for. When they return with the proper size it has more ice then the drink.
Restaurantji Recommends
After using this Duncan quite a few times and working in the area for over a year, I gave them the benefit of the doubt the first few times going through the drive-thru because it was busy. The last few times I've been there I've sat there for 15 minutes being the only person in the drive thru just picking up a mobile order.
Food: 5
Service: 1
I’m desperate. I don’t have a Dunkin close to me so I have to go to this location. I have gotten my order right maybe once. I sat and did work there one day and witnessed the unsanitary processes that go by. Food picked up off the group, wiping noses then touching food, no gloves etc.I got banana bread one time and it had mold all over it. Disgusting place!
Atmosphere: 1
Food: 1
Service: 1
First time stopping into this Dunkin. I was so pleasantly surprised by the energetic and enthusiastic greetings from both the ordering kiosk and the cashier. I came thru the drive thru shortly after 6, there was a short queue of cars & every employee had such a great attitude I love it. My local dunkin doesn’t have the same energy and I can see myself driving out of the way to stop by this location.
Atmosphere: 5
Food: 5
Service: 5
Coffee seems like it was double brewed very watery
Atmosphere: 2
Food: 2
Service: 3
This location is always very busy and sometimes takes a bit, but the female manager is very nice and helpful. The LGBTQ gentleman (unsure of their name) is always very hard working and so kind & makes my day!
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