Worst of the worst ! People need to stop wasting their money at this location. Poor customer service and rude staff
Atmosphere: 1
Food: 1
Service: 1
bassel Azeem
I ignored all the bad reviews and decided to try this location, my god it was the worst customer service ever!!!! They are extremely slow and they will take forever to get ur order in the drive through. I tried to make a simple request for my bagel but they didn’t understand what I wanted and end up telling me that’s how we make it either take it or leave it, tried to speak to the manager to understand what was the issue thinking he might be a little nicer and re-educate his employees on how to provide better service but he was extremely rude!!! I usually don’t leave any reviews even if I get bad service but this time it was unbelievably bad, never going back again.
Service: 1
naureennoni
The lady working there is arrogant she talked to me very rudely. Shes made my coffee and it was old and burnt
Atmosphere: 1
Food: 5
Service: 1
Mark Giordano
Service was on point...👍
Atmosphere: 4
Service: 5
Nourished Heart Mama
I have been frequenting this location (usually the drive through) for 10 years. The quality of customer service over the past year as taken a nose dive, as has the quality of the drinks…coffee is always burnt, especially the iced coffees. I have stopped going there in the mornings as the service is so slow and unfriendly.
Atmosphere: 1
Food: 1
Service: 1
Lna Sam
Horrible Manager encounter 5/15/25. I ordered a XL Carmel Hot coffee with 2 creams and 1 liquid sugar and headed to work I got to work and took a sip and it was bitter so I looked at the label on the cup and it said regular coffee I opened the cup and the coffee is dark. When I called the store I was told to bring the coffee back or bring it back tomorrow so they could pull the camera and see, SEE what I am not sure so I ask for the mgr and he said I am the manager. First of all why would I leave my job and go back to the store and second of all why would I lug a full cup of coffee from the office back to my car and drive home with it leave it in my car overnight only to take it back to them the next day. Sir why are we playing a game of hee haw? He said he has to pull the camera why, did I rob your store sir. Sir I can afford a cup of coffee I don’t have to lie to you over $3.51. Remember it’s the customer that has your business open and as a business owner sometimes you have to take a small loss ESPECIALLY since your employee made the mistake. It’s water and a few coffee grains along with some cream and sugar. I told him I would write a bad review for the store to which he replied YOU DO THAT. So I hung up and wrote the review, a few minutes later my phone rang and he was busting through my phone trying to talk to me SIR YOU TREATED ME LIKE A CRIMINAL WHY WOULD I WANT TO SPEAK TO YOU now.
Atmosphere: 1
Food: 1
Service: 1
J Murrill
BEWARE! Drive thru service is the SLOWEST I’ve ever been in! They’re the most inefficient one in the area. Be prepared to stay in line for 15+ minutes. I usually do mobile order and walk in but I was in PJ’s and it was freezing so I decided to stay in drive thru. 20 minutes of waiting! Crazy!
Atmosphere: 3
Food: 5
Service: 1
Cody
Bathroom was gross. people really didnt understand me
Atmosphere: 1
Food: 4
Service: 3
Zack Drogowitz
I wish I could give lower than one star. First off, I ordered a bacon egg and cheese on an everything bagel. I received an egg and cheese on a plain bagel so I went back inside to ask for a new sandwich to be made. Only to receive a new sandwich which is just an egg and cheese on an everything bagel. I walked back in a second time and said there was no bacon and they proceeded to give me a bacon egg and cheese with close to raw bacon. There reasoning was just that the guy was training made it but I clearly saw another lady working on the sandwich. Avoid this Dunkin at all costs.
Atmosphere: 1
Food: 2
Service: 1
Adam T
Here’s one star for your rude guy. Staff and train your staff properly.
Worst customer service ever. If you are a dasher do not come here
Atmosphere: 1
Food: 1
Service: 1
Arabian Knight
People who work there need to take a class in customer service. They were rude and wouldn't look up our order without an order number. We have ordered from this location before and they always go by the name. One of the people is always rude but never felt I needed to write a review. Our order sat there while they weren't nice until one of the workers found the order. It was cold by then. Horrible experience. Avoid this location if you can.
Service: 1
L Alex
The guys suck they talk a lot among each other Asked for a toasted bagel they did not even attempt to toast total waste of my time and money
Atmosphere: 1
Food: 1
Service: 1
Angelina Pascale
The place is dirty and the people are rude. They messed my order up 2 times and were rude about it when I wasn’t disrespectful at all.
Worst of the worst ! People need to stop wasting their money at this location.
Poor customer service and rude staff
Atmosphere: 1
Food: 1
Service: 1
I ignored all the bad reviews and decided to try this location, my god it was the worst customer service ever!!!! They are extremely slow and they will take forever to get ur order in the drive through. I tried to make a simple request for my bagel but they didn’t understand what I wanted and end up telling me that’s how we make it either take it or leave it, tried to speak to the manager to understand what was the issue thinking he might be a little nicer and re-educate his employees on how to provide better service but he was extremely rude!!! I usually don’t leave any reviews even if I get bad service but this time it was unbelievably bad, never going back again.
Service: 1
The lady working there is arrogant she talked to me very rudely. Shes made my coffee and it was old and burnt
Atmosphere: 1
Food: 5
Service: 1
Service was on point...👍
Atmosphere: 4
Service: 5
I have been frequenting this location (usually the drive through) for 10 years. The quality of customer service over the past year as taken a nose dive, as has the quality of the drinks…coffee is always burnt, especially the iced coffees. I have stopped going there in the mornings as the service is so slow and unfriendly.
Atmosphere: 1
Food: 1
Service: 1
Horrible Manager encounter 5/15/25. I ordered a XL Carmel Hot coffee with 2 creams and 1 liquid sugar and headed to work I got to work and took a sip and it was bitter so I looked at the label on the cup and it said regular coffee I opened the cup and the coffee is dark.
When I called the store I was told to bring the coffee back or bring it back tomorrow so they could pull the camera and see, SEE what I am not sure so I ask for the mgr and he said I am the manager.
First of all why would I leave my job and go back to the store and second of all why would I lug a full cup of coffee from the office back to my car and drive home with it leave it in my car overnight only to take it back to them the next day. Sir why are we playing a game of hee haw?
He said he has to pull the camera why, did I rob your store sir.
Sir I can afford a cup of coffee I don’t have to lie to you over $3.51.
Remember it’s the customer that has your business open and as a business owner sometimes you have to take a small loss ESPECIALLY since your employee made the mistake. It’s water and a few coffee grains along with some cream and sugar. I told him I would write a bad review for the store to which he replied YOU DO THAT.
So I hung up and wrote the review, a few minutes later my phone rang and he was busting through my phone trying to talk to me SIR YOU TREATED ME LIKE A CRIMINAL WHY WOULD I WANT TO SPEAK TO YOU now.
Atmosphere: 1
Food: 1
Service: 1
BEWARE!
Drive thru service is the SLOWEST I’ve ever been in! They’re the most inefficient one in the area. Be prepared to stay in line for 15+ minutes. I usually do mobile order and walk in but I was in PJ’s and it was freezing so I decided to stay in drive thru. 20 minutes of waiting! Crazy!
Atmosphere: 3
Food: 5
Service: 1
Bathroom was gross. people really didnt understand me
Atmosphere: 1
Food: 4
Service: 3
I wish I could give lower than one star. First off, I ordered a bacon egg and cheese on an everything bagel. I received an egg and cheese on a plain bagel so I went back inside to ask for a new sandwich to be made. Only to receive a new sandwich which is just an egg and cheese on an everything bagel. I walked back in a second time and said there was no bacon and they proceeded to give me a bacon egg and cheese with close to raw bacon. There reasoning was just that the guy was training made it but I clearly saw another lady working on the sandwich. Avoid this Dunkin at all costs.
Atmosphere: 1
Food: 2
Service: 1
Here’s one star for your rude guy. Staff and train your staff properly.
Service: 1
Restaurantji Recommends
Rude unsanitary staff
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever. If you are a dasher do not come here
Atmosphere: 1
Food: 1
Service: 1
People who work there need to take a class in customer service. They were rude and wouldn't look up our order without an order number. We have ordered from this location before and they always go by the name. One of the people is always rude but never felt I needed to write a review. Our order sat there while they weren't nice until one of the workers found the order. It was cold by then. Horrible experience. Avoid this location if you can.
Service: 1
The guys suck they talk a lot among each other
Asked for a toasted bagel they did not even attempt to toast total waste of my time and money
Atmosphere: 1
Food: 1
Service: 1
The place is dirty and the people are rude. They messed my order up 2 times and were rude about it when I wasn’t disrespectful at all.
Atmosphere: 1
Food: 1
Service: 1
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