We went in for ice cream and we were served right away. The worker gave me a sample and was very kind. When I asked for water, he even offered me a cold one instead of room temperature. Very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
Woo Lee
It was 31deg outside but my ice cream, rum raisin flavor was melting when it was served. They also charged me $0.29 for the sugarcone!! Yikes… but probably I would go back there again. Meh.. it is what it is. Not many places are open for coffee and ice cream at 9pm around here.
Atmosphere: 2
Food: 1
Service: 2
Patricia
the reviews about the milkshakes are spot on. i just had to dump the whole disappointment out.they also sent me a ‘layered sundae’ in a medium sized cup.i’ll never order again.
Food: 1
Kalandra Williams
Do not buy from here!! I had the exact same experience as another review on here with them. I ordered 3 Oreo milkshakesbut what I received was nothing that resembled a milkshake. I received two cups of milk. They taste like nasty sweet milk. Horrible customer service. Got a refund! l will not be going back.
Atmosphere: 1
Food: 1
Service: 1
Abraham Finer
Got a stomach ache from they're ice cream
Kevork Altounjian
Terrible location. Wait times are always insane here, everything is rushed, orders are always wrong or just done bad, staff is rude…. The lights are never even on at night, and it’s “open late”. Like seriously hire more people you’re a huge corporate location in a super busy area…
Atmosphere: 1
Food: 1
Service: 1
IMANEE YOUNG
I feel bad for even doing this because I usually just take it as a bad service day and move on, but at this point I’m really disappointed in the quality coming from this location. I ordered two Oreo cookies n’ cream milkshakes that were basically just bare milk and a dash of oreo. It didn’t even fill the cups entirely & the staff did not seem to care. I do not recommend spending your money here.
Atmosphere: 1
Food: 1
Service: 1
Serenity Vazquez
Do not buy from here!! I had the exact same experience as another review on here with them. I ordered a vanilla milkshake and a chocolate peanut butter milkshake but what I received was nothing that resembled a milkshake. I received two cups of milk. The vanilla shake looked like a cup of milk and the chocolate peanut butter shake looked like chocolate water with chocolate (syrup or powder ) settled at the bottom of the cup with a small handful of peanuts. With how the chocolate cup of water was made could cause someone to choke let alone the entire order was inedible. This ruined my experience overall and will not be going back.
The customer service is horrible. They serve old food
mike chu
This place is not open 24/7 I was denied service when I came in at 1 am
Maria Soto
We used to go to this location often for late night milkshakes however the last few times have been disappointing. Last night around 11pm we were told to wait in drive thru while the system updated. Once the employee came back to take our order, he refused to make us milkshakes saying “we have no milkshakes bye”. Most likely won’t return.
Brian hansen
I’ve cream bins mislabeled, had to guess and ask what to order. Hot fudge was absent as was chocolate syrup. Won’t be returning.
We went in for ice cream and we were served right away. The worker gave me a sample and was very kind. When I asked for water, he even offered me a cold one instead of room temperature. Very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
It was 31deg outside but my ice cream, rum raisin flavor was melting when it was served. They also charged me $0.29 for the sugarcone!! Yikes… but probably I would go back there again. Meh.. it is what it is. Not many places are open for coffee and ice cream at 9pm around here.
Atmosphere: 2
Food: 1
Service: 2
the reviews about the milkshakes are spot on. i just had to dump the whole disappointment out.they also sent me a ‘layered sundae’ in a medium sized cup.i’ll never order again.
Food: 1
Do not buy from here!! I had the exact same experience as another review on here with them. I ordered 3 Oreo milkshakesbut what I received was nothing that resembled a milkshake. I received two cups of milk. They taste like nasty sweet milk. Horrible customer service. Got a refund! l will not be going back.
Atmosphere: 1
Food: 1
Service: 1
Got a stomach ache from they're ice cream
Terrible location. Wait times are always insane here, everything is rushed, orders are always wrong or just done bad, staff is rude…. The lights are never even on at night, and it’s “open late”. Like seriously hire more people you’re a huge corporate location in a super busy area…
Atmosphere: 1
Food: 1
Service: 1
I feel bad for even doing this because I usually just take it as a bad service day and move on, but at this point I’m really disappointed in the quality coming from this location. I ordered two Oreo cookies n’ cream milkshakes that were basically just bare milk and a dash of oreo. It didn’t even fill the cups entirely & the staff did not seem to care. I do not recommend spending your money here.
Atmosphere: 1
Food: 1
Service: 1
Do not buy from here!! I had the exact same experience as another review on here with them. I ordered a vanilla milkshake and a chocolate peanut butter milkshake but what I received was nothing that resembled a milkshake. I received two cups of milk. The vanilla shake looked like a cup of milk and the chocolate peanut butter shake looked like chocolate water with chocolate (syrup or powder ) settled at the bottom of the cup with a small handful of peanuts. With how the chocolate cup of water was made could cause someone to choke let alone the entire order was inedible. This ruined my experience overall and will not be going back.
Food: 1
Service: 1
really bad
really bad
Restaurantji Recommends
Friendly and helpful staff
The customer service is horrible. They serve old food
This place is not open 24/7 I was denied service when I came in at 1 am
We used to go to this location often for late night milkshakes however the last few times have been disappointing. Last night around 11pm we were told to wait in drive thru while the system updated. Once the employee came back to take our order, he refused to make us milkshakes saying “we have no milkshakes bye”. Most likely won’t return.
I’ve cream bins mislabeled, had to guess and ask what to order. Hot fudge was absent as was chocolate syrup. Won’t be returning.
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